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How your employee experience will make or break your revenue

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How your employee experience will make or break your revenue

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Join us for this meaningful conversation with Julia Anas, Chief People Officer at Qualtrics, and Aarthi Murali, Chief Customer Experience Officer at M&T Bank as they talk challenges and share real stories as well as strategies to amplify your employee experience to better support your customers and drive serious business impact.

Join us for this meaningful conversation with Julia Anas, Chief People Officer at Qualtrics, and Aarthi Murali, Chief Customer Experience Officer at M&T Bank as they talk challenges and share real stories as well as strategies to amplify your employee experience to better support your customers and drive serious business impact.

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How your employee experience will make or break your revenue

  1. 1. Today’s session How your employee experience will make or break your revenue Welcome! We’ll get started in just a few.
  2. 2. How your employee experience will make or break your revenue Employee experience, meet customer experience
  3. 3. Julia Anas Chief People Officer Qualtrics Aarthi Murali Chief Customer Experience Officer M&T Bank Tara Martell VP of Customer Experience BambooHR MODERATED BY
  4. 4. Top takeaways from this session 1. Start the conversation with your leadership team. 2. Ask the question, “Does experience matter to us?” 3. If the answer is yes, then start prioritizing the experience. Agree on action to move it forward — what are you actually going to go and DO? 4. If the answer is no (or not right now), identify why it should matter, then lead with data to make a more compelling business case around engagement to build buy in.
  5. 5. Thank you

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