Here is a draft receipt for the purchase:PC World Blanchardstown Shopping CentreBlanchardstownDublin 15Receipt Date: 12th December 2011 Item: Widescreen TVPrice: €450Payment Method: CashTotal: €450Thank you for your purchase. Please contact us if you have any other questions.Regards,PC World Customer Service

http://www.consumerconnect.ie/eng/Learning_Zone/Quizzes/Clever_Consumer/

CO'Brien Chanel College

Is anybody who buys G & S for his/her own use
and not to sell again

I don’t buy impulsively! I ask for advice!

I compare prices!
I know my Consumer Rights!


Questions you should answer before you head to
the shops!!

Will I receive proof of purchase?

Have I shopped
Do I need it?
around?

Can I afford it?
Is it value for money?

http://www.shopsmartgame.ie/


She only
Nooooooo!! cost a euro
dad and she
is going to
have
puppies!


Spending money on something which appears to
save you money but in the long run costs you more
money


Brand Awareness


Brands cont’d…

A brand is a name given to a product to distinguish it from
other products.

Advantages:
1. Recognition

2. Reputation

3. Associated products

4. Sponsorship


An agreement between the seller and the
consumer which promises that in return for
payment by the consumer, the seller will provide
services or goods.


Receipts
It is a written proof of payment for G & S

Date

Name of Shop

Time

Receipt No.

Amount due

Cash back


• Unsafe or Low Quality Goods

• Overcharging and incorrect weights

• Misleading Advertisements

• Slick sales method


Goods must be of:

1. Merchantable Quality

2. Fit for purpose intended

3. Match their description

4. Sample goods sold should match samples shown


1.Merchantable Quality
Goods should be of reasonable quality taking into account:
1. what they are supposed to do
2. Price you paid
3. How long they should last

My Sony TV which I
paid €499 gave up
after three weeks!!


1.Fit for purpose intended
Goods should fulfil a specific purpose

Why isn’t this glue
working???


3. Match their description
If seller describes the goods in a certain way they should match
that description

10 Km

4 Star Hotel
located 500m
from the
beach

its
They lied…
10Km…


4. Sample goods sold should match
samples shown
If you buy a good or service based on the sample shown it should be the
same

t-
Ca
rlsb n’t the
This is ered!!
erg rd
shirt I o
I
Liv
erp
o ol


Also under the Sale of Goods & Supply of Services Act 1980….

The person selling the goods has a licence/ a legal right to do so.

Licenced Unlicensed
Business Business


Also under the Sale of Goods & Supply of Services Act 1980….

If a service is being provided, the person must be qualified to carry
out the service

Ye
qu s! I
pl ali am
um fie a
be d
r!


Under the Sale of Goods & Supply of Services Act 1980….

What am I entitled to?

Refund

Repair Replacement


Under the Sale of Goods & Supply of Services Act 1980….

What am I entitled to?

A Credit Note: Document which allows the customer to purchase
an item in the shop to the same value as the returned item

Credit Note to
the value of
€20


In the event of
No a fault contact
No Refund the
Exchange Given Manufacturer
on Goods

No Return
We only
on Goods
give credit
Purchased
notes
during Sale


Forbids suppliers giving any misleading info about:

• Goods
• Services
• Price
• Quality

http://resources.teachnet.ie/apatton/consumerquiz.htm

Consumer Information Act 1978 Quiz

Labelling

 Name

 Nutritional Facts

 Quantity

 Ingredients

 Best before date/ Use by date

 Storage Conditions


Symbols
Symbols of quality

It tells the buyer that the good is of good quality


Bar Codes
• Series of lines on
goods that allow
computers to identify
products

• Scanned at check
outs

• Less mistakes

• Records stock
http://business2000.ie/pdf/pdf_11/nca_11th_ed.pdf
http://business2000.ie/pdf/pdf_12/financial_regulator_12th_ed.pdf

 It is illegal to give misleading info to
the public


 Labelling a product or a service at a certain price
but when customer goes to pay for it, it is more
expensive

Cheap flights to London
Heathrow only €9.99
return no extra charges


 It is illegal to make a false claim about a
good/service

Petrol station
open 24 hours


Goods sold must be on sale at a higher price for 28 days
consecutively in previous 3 months before price can be lowered

0
€3


Is a written promise that the manufacturer/ retailer
will repair or replace an item within a stated period
of time after the purchase date


 It enables a consumer to decide what is the best value.
 Food labels must show the price per kilo/litre rather than
overall price.
 Consumers can compare prices the best prices per
kilo/litre rather than total price by using the formula

Price
______
Quantity


Calculate which size is the best value for money

700 grams @ €1.95 350 grams @ €0.95

1.95 .95
_______ = .00278c per gram _______ = .00271c per gram
700 350


Which of the following is better value for money:

1. 200 tea bags for €1.50 or 80 tea bags for €0.56c.

2. 800g sliced pan for €0.64 cents or 300g sliced pan for
€0.27c.

3. Box of 10 computer discs for €12 or 2 discs for €3

4. 100 ml of washing up liquid for €0.20c or 280ml for €0.70c


On Monday the 12th of December 2011. You purchased a Wide
screen Tv from PC World, Blanchardstown, Co. Dublin.
The TV cost E450. You paid by cash and received a receipt.
When you brought the TV home and tried to set it up you noticed
that the screen of the TV was broken.
Write a letter of complaint to the Manager of PC World
demanding a replacement.
Letter format word document

You go out for a family meal on the 13th December to the local “Steak
house”, Coolock, Co.Dublin. Your dad pays for the meal by cash. When
you go home you study the receipt and discover they have overcharged
you, They have included three items that you didn’t order.

Your parents ask you to write a letter of complain to the restaurant
about this.


 Voluntary Body
 Advises consumers

about goods and
services and laws
affecting them
 Consumer Choice

magazine


- Person responsible
for investigating and
resolving complaints
from consumers
against a business.

- E.g. State
ombudsman
Financial Services
Ombudsman


 Enforces the Consumer
information act 1978

 Publishes booklets
advising consumers of
their rights €


 Deals with consumer
claims up to €2,000
 Handles claims
speedily – no solicitors
needed
 Fee of €15
 Need to settle dispute
with seller before going
to the small claims
court


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