Jennifer Kumar | Managing Director, Authentic Journeys talked about "How to Minimize Cross-Cultural Risk Factors in Offshore Outsourcing" in the I/O event. check out the presentation here!
www.bridge-global.com/beam
3. Top 3 Mistakes & Remedies
• Working in a Vacuum
• Different Approaches to Time &
Planning
• Not Understanding Client-Service
Provider Balance
4. Working in a Vacuum
1. Indian solutions do not apply to American
problems
2. Lack of business, economic, or cultural
context of solutions
3. Team in India does not understand pressures
from client/end users
9. Working in a Vacuum
1. Indian solutions do not apply to American
problems
2. Lack of business, economic, or cultural
context of solutions
3. Team in India does not understand
pressures from client/end users
13. Working in a
Vacuum - Solutions
Don’t Assume
Find a Subject
Matter Expert
Become a
Subject Matter
Expert
14. Working in a
Vacuum - Solutions
Don’t Assume
Find a Subject
Matter Expert
Become a
Subject Matter
Expert
Learn the
basics of US
Biz Culture
15. Working in a
Vacuum - Solutions
Don’t Assume
Find a Subject
Matter Expert
Become a
Subject Matter
Expert
Learn the
basics of US
Biz Culture
Go Onsite
16. Working in a
Vacuum - Solutions
Don’t Assume
Find a Subject
Matter Expert
Become a
Subject Matter
Expert
Learn the
basics of US
Biz Culture
Go Onsite
Open an Office
in the US
17. Top 3 Mistakes & Remedies
• Working in a Vacuum
• Different Approaches to Time &
Planning
• Not Understanding Client-Service
Provider Balance
18. Different Approaches to Time & Planning
1. Order & predictability
2. Set expectations at the beginning of service
agreement – get buy in and stick to it.
3. Avoid long periods of silence, or only talking
during milestone or delivery times
19. Top 3 Mistakes & Remedies
• Working in a Vacuum
• Different Approaches to Time &
Planning
• Not Understanding Client-Service
Provider Balance
21. Brining a new balance to
the Client-Service Provider
Relationship
22. Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
23. Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
Prepare for and
chair all
meetings
24. Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
Prepare for and
chair all
meetings
Market throughout the
engagement
25. Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
Prepare for and
chair all
meetings
Market throughout the
engagement
Admit & Fix
Mistakes Along
the Way (Quality
Check)
26. Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
Prepare for and
chair all
meetings
Market throughout the
engagement
Admit & Fix
Mistakes Along
the Way (Quality
Check)
Prepare
Questions
Wisely