1. Presented By:-Ayush Bansal

2. Index
1.Verbal Communication
2.Non verbal communication
3.Elements of Business Presentation
4.Business Letter
5.Report Writing

3. What isVerbal Communication?
‘Verbal’ is the
Latin adjective of
‘Word’.So,
verbal
communication
means
communicating
with words,
whether written
or spoken.

4. Verbal Communication
 Verbal communication consists
of speaking,listening,
writing And reading.

5. Merits of Verbal
Communication
 Provides opportunity for
interaction and feedback is fast.
 It is very fast.
 It is non expensive.

6. Demerits of Verbal
Communication
 Once to speak you can not take it back.
 Impact may be short lived.
 It can be forgotten easily.
 There is no legal evidence of oral
communication.

7. What is non verbal
communication ?
 The Non-
Verbal
Communicati
on is the
process of
conveying
meaning
without the use
of words either
written or

8. Forms of non-verbal communication
 Facial expression
 Gestures
 Eye contact
 Body movement

9. Features of Non-verbal
Communication
 Non-verbal communication
flows through all acts, of
speaking or writing.
 In fact, they are
wordless messages.

10. Importance of Non-verbal
Communication
 For being an excellent
communicator, a
person needs to
augment his/her
verbal expressions with
non-verbal ones.

11. Advantages of Non-verbal
Communication
 The usage of non-verbal
communication
can clarify even the toughest
message to understand.
 Sometimes, non-verbal cues can be more
meaningful than the words themselves.

12. Usuage of Verbal and Non Verbal
Communication ?

13. Elements of Business Presentation
Stay Relaxed - To stay relaxed you
should be prepared. Also, focus on
your message and not the
audience. Use gestures, including
walking patterns. Practice the
opening of your speech and plan
exactly how you will say it. The
audience will judge you in the first
30 seconds they see you.

14. Elements of Business Presentation
Pay attention to all details - Make
sure you know how to get to where
you are speaking. Ask how large an
audience you will be speaking to.
Arrive early so you can check out
where you will be speaking and make
any last minute adjustments.

16.  A business letter is usually a letter from
one company to another, or between such
organizations and their customers, clients and
other external parties.
 A letter helps the writer to achieve his purpose is
said to be effective letter.A effective letter can be
formatted in three types :-
1. Block Format
2. Modified Block Format
3. Simplified Format

17. BLOCK FORMAT
Block Format :- It
is a popular format
in of business letter
in India. This
contains various
elements like date,
address,
salutation,
attention line, body
and many more.

18. Types of Business Letter
 Sales Letter
 Credit Letter
 Letter of Enquiry
 Letter of Quotation
 Letter of Claim &
Complaint
 Letter of Adjustment

20.  Reports are documents designed
to record and convey information
to the reader. Reports are part of
any business or organization;
from credit reports to police
reports, they serve to document
specific information for specific
audiences, goals, or functions.
 The type of report depends on its
function. The function of the
report is its essential purpose,
often indicated in the thesis or
purpose statement. The function
will also influence the types of
visual content or visual aids,

21. Essentials Of good report writing
 Decide the length of report.
 Disclose correct and true information in a report.
 The report should be neatly presented and should be
carefully documented.
 Use graphs, pie-charts, etc to show the numerical
data records over years.

22. Format of report

24. Any Questions ?