1. Sales & Management – Employee Training – Problem Solver – Customer Service –
Collections
EXPERIENCE
Acceptance Now Bradenton, Fl 2014-Current
Store Manager
§ #2 Store in Region out of 150 stores for total gain of monthly revenue
§ Increase sales by over 400% in first quarter month to month
§ Generated revenue 5% month to month
§ Brought in to multiple stores to increase sales in lower performing stores
§ On track for President’s Club 2016 (Top 3 in 150)
§ Set specific goals for store performance and employee training and development
§ Use the company’s programs to manage coworkers including selection, training,
motivating, evaluating, coaching and developing people
§ Organized and follow-up on all daily activity including scheduling of all coworkers
to meet needs of the store
§ Created and managed and execute plans to increase sales and profits
• Closed sales cycle by converting referred customers to rent-to-own agreements
• Completed appropriate paperwork to ensure customer receives merchandise
and partnership store receives payment
• Networked with partnership store personnel to gain referrals and educate
partnership store staff on the rental process
• Provided premier customer service to referred clients to include follow-up calls
to customers
• Reviewed expired accounts and communicates with customers to promote
timely payments
• Monitor and report weekly, monthly and quarterly, on performance and
financial information
• Set specific goals for store performance, customer satisfaction and coworker
development
• Manage store performance by reviewing and analyzing various reports
• Inventory management and security of all store assets
Publix Supermarkets Coral Gables, Fl 8/2009-2011
Customer Service Associate/Deli Clerk
Demonstrated premier customer service skills, met and exceed selling goals. Leadership
ability, effectiveness in working as part of a team and aggressively pursuing and
increasing sales. Ability to connect with customers, create a relationship and give the
best shopping experience
EDUCATION
Polk State College-2014-Current Lakeland, Fl A.A (Currently enrolled)
Lake Gibson Senior High-2008 Lakeland, Fl