1. Core Competencies
Coaching & Mentoring
Classroom Management
Training & Development
Student Engagement
Curriculum Planning
Liaison & Coordination
Personal Details
Date of Birth: 7th May 1991
Languages Known: English and Hindi
Address : WZ 330, Gali No. 4,
Srinagar, Shakur Basti, Near Rani
Bagh, New Delhi-110034
Profile Summary
MBA (Marketing & HRM) professional with over 1 year of experience in
Content Writing, Client Relationship Management, Operations and 6
months of Teaching experience
Knowledge of subjects such as Advertising & Brand Management,
Market Research, Training & Development, Marketing Management,
Operations Management and Service Marketing
Attained recognition as ‘Star of the Week’ for attaining 100% CSAT, Nil
complaints and minimum cycle time, out of a team of 40 people in
2015
Recognised as ‘Quality Champ’ and obtained ‘Certificate of
Achievement’ in 2015
Won ‘Happy Meal’ contest for completing assigned tasks a week ahead
of time in 2016; more than 100 employees participated in this contest
Merit of receiving appreciation mails from Vice President & General
manager for getting maximum first draft approvals on the content in
2015-16
Completed projects on ‘Analysis of Brand Positioning Efforts made by
Cadbury’ and ‘Performance Appraisal at HCL’
Merit of completing internship at Aviva India Ltd., New Delhi and learnt
customer pitching
Proficient in researching, writing and editing copy for communications
including articles, newsletters, videos, info graphics, case studies, web
site content and so on
A keen communicator with strong interpersonal and analytical skills
Soft Skills
Knowledge Purview
Knowledge of subjects such as:
o Advertising & Brand Management
o Consumer Behaviour
o Market Research
o Training & Development Systems & Practices
o Strategic & International Human Resource Management
o Performance Management
o Marketing Management
o Business Research
o Operations Management
o International Business
o International Marketing
o Service Marketing
o Business Intelligence & Applications
o Strategic Management
o Knowledge Management
o Compensation Management
Ayoushi Dhall Bhatia
MBA (Marketing & Human Resource Management)
Targeting assignments in Teaching
Location Preference: Delhi/Noida Industry Preference: Education
aayoushi.dhall@gmail.com +91 9899979308
Change Agent
Motivational
Leader
Thinker
Collaborator
Communicator
Planner

2. Education
MBA (Marketing & HRM) from Bhai Parmanand Institute of Business Studies, GGSIPU, New Delhi in 2015 with
71%
BBA from JIMS-Main Campus, GGSIPU, New Delhi in 2012 with 71%
Academic Achievements
Scored 100% marks in the subject ‘Managerial Skills Development’ during MBA
Attained scholarships from NRWWO-Central Govt. for excellent academic performance in:
o MBA in 2014 &2015
o BBA in 2010, 2011 and 2012
Work Experience
Apr’15-Jun’16
Executive –InfoEdge India (naukri.com), Noida
Key Result Areas:
Working in coordination with sales and service team to deliver quality and timely service to national and
international clients from Kenya, Australia, South Africa, Gulf counties, United Kingdom, Canada and so on
Playing a key role in guiding clients about the career prospects they can avail; basis their qualification and
experience
Executing writing of profiles ranging from finance, sales, marketing, technical, medical and so on
Adhering to all quality norms of the organisation, and ensuring 100% customer satisfaction
Managing key accounts of the organisation; resolving queries of irate clients and turning around such clients
into appreciators and promoters
Increasing client base for the organisation by generating new clients by getting referrals from existing clients
Conducting Mail Management and ensuring all norms and compliances are met within TAT
Adhering to defined quality standards (format, content, grammar, factual information, value-add) to ensure
production of error-free documents
Using relevant content / industry terminology while listing the client's qualifications, skills, education, and job
history
Complying with SLAs, internal norms and process benchmarks to deliver world-class services to valued
customers
Describing new products to clients for business development and sharing samples of the product with clients to
demonstrate them about the product
Highlights:
Recognised twice as ‘Star of the Week’ for attaining 100% CSAT, Nil complaints and minimum cycle time, out of
a team of 40 people in 2015
Awarded as ‘Quality Champ’ and obtained ‘Certificate of Achievement’ for the same for outstanding performance
in 2015
Merit of winning ‘Happy Meal’ contest for completing assigned tasks a week ahead of time in 2016; more than
100 employees participated in this contest
Recipient of appreciation mails from Vice President & General manager for getting maximum first draft
approvals on the content in 2015-16
Other Assignment
Oct’14-Mar’15
Teacher, Achievers Coaching Institute, New Delhi
Highlights:
Taught school students on various subjects; maintained a heavy course load efficiently
Increased student engagement and interaction by incorporating collaborative learning
Challenged and motivated students through in-depth lectures and discussions
Received outstanding student reviews (5.8 out of 6.0)

3. IT Skills
MS Office (Word, Excel, PowerPoint) & Internet Applications
Internships
Organisation: Aviva Life Insurance Co. Ltd., New Delhi
Project: Organizational Culture at Aviva India Limited
Duration: 6 weeks
Key Learnings: Learnt various facets of an organization like commitment, obedience and adaptability to work
environment / customer pitching.
Organisation: Indian Express Pvt. Ltd., New Delhi
Project: A Study on Recruitment and Selection at Indian Express Pvt. Ltd.
Duration: 6 weeks
Key Learnings: Learnt that hiring by appropriate processes is becoming increasingly important to attract the
talent pool of candidates. Relevant inputs from the current employees of the organization to
design the recruitment process can be taken to ensure that the new incumbents mesh with the
organisational culture.
Academic Projects
During BBA
Project: Benchmarking Initiatives Talent Management in IT Sector
Project: Analysis of Brand Positioning Efforts made by Cadbury’s
Key Learnings: Media strategy should be based on segmentation and proper marketing communication is very
significant in positioning the brand
During MBA
Project: Performance Appraisal at HCL
Extracurricular Activities
Won first prize at district level poster making competition organised by Red Cross Society in 2005
Acted as Anchor for college fest ‘Amogh-2014’
Attained recognition in competitions like singing, essay writing, debates and extempore at school & college level
Functioned as event coordinator for various techno-cultural events in colllege fest ‘Amogh-2015’