17700 El Camino Real, Houston Texas, 77058
Analytical and versatile Administrator with a diverse and progressive career across multiple business environments.
Expertise in the analysis of data and reporting to implement processes that enhance organizational initiatives.
Skilled in creating and conducting learning programs and teaching tools to boost the capabilities of others.
Adept at cultivating collaborative environments that promote team-oriented productivity and success.
Excellent interpersonal skills to grow and strengthen relationships with internal and external partners.
Proven ability to lead complex projects from inception through completion.
SEARS, ROEBUCK AND CO., Rockaway Townsquare Mall
Home Appliances Sales Person, May 2016 – Present
Selling and servicing customers in the Brand Central department. Maintaining knowledge of products and using this
knowledge to assist and educate customers on options available; providing customer assistance; and delivering a
positive customer shopping experience.
Takes ownership for enhancing the customer experience, assisting customers by utilizing approved
consultative selling practices and guidelines to identify customer needs and provide appropriate solutions.
Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears
Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation
and/or service options to respond to customer needs.
Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where
applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous
MOKATAM INTERNATIONAL SCHOOL, Egypt
Administrator, 2014 – 2015
Supervised the daily operations and communication associated with the school’s administration, teachers and
students. Guided new student interviews and evaluations. Administered all activity, performance and planning
reports. Resolved student, parent and teacher challenges with an emphasis on school standards and fairness.
Identified opportunities for improvement within the school and conducted staff training on new policies
designed to meet growing organizational standards.
Analyzed student performance and met with parents to create plans action plans for success.
BRILLIANCE INTERNATIONAL SCHOOL,Egypt
High School Teacher, 2014
Prepared and taught curriculum, lesson plans and materials for English Grades 8 and 10 and Economics Grade 12.
Prioritized Common Core State Standards. Evaluated student performance and maintained detailed records.
Integrated innovative and diverse visual aids and educational tools to boost student engagement and learning.
HINDAWI PUBLISHING CORPORATION,Egypt
Copy Editor, 2013
2. AYAH HELMY
Oversaw the detailed editing, verification and correcting of all published materials. Managed author requests to
ensure satisfaction and retention while balancing production objectives.
BERLITZ EGYPT, Egypt
Part-Time English Instructor, 2012 2013
Developed speaking, listening, reading and writing skills for students studying English as a second language.
MISR INTERNATIONAL UNIVERSITY (MIU), Egypt
English Teacher, 2012 – 2013
Crafted multi-platform lesson plans and teaching materials to increase student knowledge and skills associated
academic-oriented use of English.
Contributed to overall student development as the Academic Supervisor for the MIU Readers’ Club.
INVENSYS OPERATION MANAGEMENT,Egypt
Senior Technical Editor, 2010 – 2012
Executed comprehensive administrative functions including event planning, candidate interviews and organizational
reporting. Trained editors and course developers on written skills and new best practices. Reviewed and corrected all
deliverables and documentation for style, format and adherence to Simplified English guidelines. Collaborated with
Course Developers and authors to provide insightful feedback and resolutions to challenges and workflow needs.
Facilitated communication between senior leadership and employees to promote efficient workflow.
Implemented department style guides and quality standards to improve employee performance.
Originated templates, prototypes and job aids to expedite employees meeting and exceeding expectations.
Additional Experience Includes:
SALAHALDIN INTERNATIONAL SCHOOL, FIRST GRADE ESL/K.G. 1 CO-TEACHER, Egypt 2009
MOKATTAM INTERNATIONAL SCHOOL, ASSIST ANT ADMINISTRATOR, Egypt 2009
TRANSPROOF EGYPT, FREELANCE TRANSLATOR, Egypt 2008 – 2009
MOKATTAM INTERNATIONAL SCHOOL, ASSIST ANT ADMINISTRATOR, Egypt 2008
RAJAC LANGUAGE SCHOOL, K.G. TEACHER ASSISTANT, Egypt 2007
Adobe Acrobat X Pro
Adobe Bridge CC
Adobe Illustrator CC
Adobe InDesign CC
Adobe Photoshop CC
Microsoft Office Suite
EDUCATION & PROFESSIONAL DEVELOPMENT
Master of Education in Secondary Education, 2015
TEACHERS COLLEGE OF NEW JERSEY GLOBAL PROGRAM – Cairo, Egypt
Bachelor of Arts in English Language & Literature, 2009
AIN SHAMS UNIVERSITY WOMEN’S COLLEGE– Cairo, Egypt
Adobe Creative Cloud Graphics & Design Diploma – Computek Training Center, 2015
Event Planning Course – Ain Shams University and Career Guide Academy, 2015
Information Security Training – Invensys Operation Management, 2011
Critical Thinking Skills – Invensys Operation Management, 2010
The Dale Carnegie Immersion Seminar – Dale Carnegie Training, 2010