1. Avinash Kumar
E-mail: avinash.avirup@gmail.com
Cell: 860-879-9215
- 10 years of total IT experience in development, production Support projects, business
analysis, Life Insurance, Annuities, Healthcare & mainframe technologies.
- 7 Years of IT experience in system analysis, development, and production support.
Worked on lots of projects and service request, did error free deliveries, received
appreciations constantly from clients and senior managers.
- 3 Years of IT experience as business analyst. Closely worked with business managers,
understood the expectations, requirement gathering, wrote business requirement
documents, collaborated with development team and QA team, root cause analysis
helped the product/services developed are as expected.
- 4 years of team leading & project management experience of team comprising of 25
plus people. Ensured team engagement appropriately, error free and on schedule
deliveries, and also project cost are not overrun and consistently saved a decent
percentage of the effort received from client.
- Six sigma green belt certified. Initiated the business case of six sigma development
project, helped senior management for project proposal, team formation and
implemented six sigma green belt project as a project lead. The project was a huge
success resulting in automating several special nightly batch cycle run, minimizing
53% of the production abends and saving $ 66006 annual saving per annum. The
system is expected to remain in service for 20 more years. This led to high customer
satisfaction and ultimately they awarded with more projects.
- Excellent domain knowledge in life insurance, annuity & healthcare.
- Good engagement, communication and leadership skills resulted in effective
distribution of work as well as keeping the morale high of the team and close
cooperation with business clients.
- Good working experience of CMMI level 5, defect prevention, configuration
management, execution and control of project parameters which helped the project in
controlling and minimize the defect and rework, ensured that effort spent on as rework
and other SDLC activities are saved and achieved and surpassed unit level project
parameters .
- Managed financials and operations parameters of projects ensured that all deliverables
are met on time and constantly managed 12% to 18% of overall saving as a result
unit could return some percentage of saving to clients as well.
- Worked on several business proposals and helped management in submitting the
business proposal to client as a result we clinched several business deals.
Career History
- April 2012 – Till Date: Infosys (Client Aetna) as project lead/business analyst
- January 2007 – April 2012: CSC (Client MassMutual) as team member and six sigma
project lead
- January 2006 – January 2007: Birla soft (Client GE) as team member
Education
Degree and Date Institute CGPA
Masters in Computer
Application,
2003-2006
School of Computer &
System Sciences,
Jawaharlal Nehru
University, New Delhi, India
CGPA: 6.3 out of
9
Passport Details
- Nationality - Indian
- Visa - B1/B2 & H1B

2. Work Experience
Project: Aetna - Managed Services
Title : Aetna – Managed Services
Client : Aetna Inc.,
Hartford, Connecticut
Environments : Mainframe
Team Size : 30
Duration : Jul 2013 to Current
Aetna, Inc. is an American managed health care company, which sells traditional and
consumer directed health care insurance plans and related services, such as medical,
pharmaceutical, dental, behavioral health, long-term care, and disability plans. Aetna offers
health care, dental, pharmacy, group life, disability, and long-term care insurance and
employee benefits, primarily through employer-paid (fully or partly) insurance and benefit
programs, and through Medicare. Membership numbers
Aetna Managed Services is a very large program of Application support of 550 + applications
hosted at Aetna. Application are grouped according to their functionality as plan sponsor,
billing, claims, quotation rating, channel management, government program etc. Application
involve different technologies as Mainframe, Java, and Dot Net etc. and of different
complexity. Some applications are highly complex, medium complex & Stable.
I am project lead/IT business analyst of claims function composed of 35 applications,
technology ranging from Mainframe, DOT Net & Java. We provide application support, service
request, small enhancements, break fix service requests, ticket resolution, reports & adhoc
work as required.
As a project lead/business analyst following are my job responsibilities/achievements:-
1. Assigned work to team members and ensured timely and error free delivery of service
requests, tickets and any adhoc requests and within estimates.
2. Mentored team with technical and business queries and ensured on time and error free
deliveries.
3. Looked after the quality part and work requests assigned to each team member and keep
track of working hours against each work request and ensured error free, within schedule and
estimates.
4. Data analysis and explored possibilities of automation and innovation. Automated several
routine activities, transitioned work from L3 to L2 which resulted in high dollar savings.
5. Estimation & high level design, prepared dash board reports, trend charts and other quality
stuff. Regular weekly/monthly reporting of project status.
6. External & internal audit and ensured project team is following laid down processes.
7. Closely worked with business managers, understood the expectations, requirement
gathering, wrote business requirement documents, collaborated with development team and
QA team, root cause analysis helped product/services developed are as expected. Data
Mapping and structure mapping.
8. Onsite coordinator for 14 months in client facing role, worked closely with client, understood
requirements and expectations, communicated to offshore and ensured on time and error free
deliveries.
Project: Aetna – Channel Management

3. Title : Aetna – Channel Management
Client : Aetna Inc.,
Hartford, Connecticut
Environments : Mainframe
Team Size : 15
Duration : Apr 2012 to Jul 2013
Channel Management function consisted of 3 applications ESDS (Enterprise Service Delivery
system), OEF (Outbound Email Facility) & CCS (Channel Common Services). Applications are
grouped according to different functionality, they communicate to each other for various
needs. The communication happens through request and response services and through
channel management applications. Upstream application sends request in a format, the
request goes through channel management applications which does some initial checking and
format check and calls downstream application. Downstream application responds through
response services and return data to channel applications. Channel applications return data
either unaltered or make some changes before providing to calling applications.
As a project lead following are my job responsibilities/achievements:-
1. Managed financials and operations parameters of projects ensured that all deliverables are
met on time and constantly managed 12% to 18% savings on effort received from client.
2. Defect prevention, configuration management, execution and control of project parameters
which helped the project in controlling and minimize the defect and rework, ensured that effort
spent on as rework and other SDLC activities are saved, achieved and surpassed other unit
level project parameters as well.
3. Dash board reports, trend charts, milestone report, metric report and other quality stuff
required by senior management and ensured project is meeting or exceeding unit/organization
level parameters.
4. Worked on multiple projects and service request, did error free deliveries, received
appreciations constantly from clients and senior managers.
5. Assigning work to team members and ensured timely and error free delivery of service
requests, tickets and any adhoc requests and within estimates.
6. Mentored team with technical and business queries and ensured on time and error free
deliveries.
7. Worked on several business proposals and helped management in submitting the business
proposal to client as a result we clinched several business deals.
Project: Six Sigma Green Belt Project
Title : Reduction in number of abends and automate
batch cycles
Client : Massachusetts Mutual Financial Group
Springfield, Massachusetts
Processes : Six Sigma Methodology
Team Size : 5
Duration : August 2011 to Apr 2012
MassMutual Financial Group - comprised of member companies with more than $370 billion of
assets under management is a global, growth- oriented, diversified financial services
organization providing life insurance, annuities, disability income insurance, long-term care
insurance, retirement planning products, structured settlement annuities, trust services,
money management, and other financial products and services. MassMutual Financial Group is
a marketing designation (or fleet name) for Massachusetts Mutual Life Insurance Company.

4. OPM (Ordinary Policy Master), as deployed at Mass Mutual is a complex Legacy system for
traditional insurance products which runs on Z/OS and hosts approx. 1.4 million life insurance,
annuity & disability income policies. MML Legacy team provides enhancements, application
support, adhoc requests and regulatory projects for OPM.
There were 51 Abends (Average) per quarter in OPM production cycle. This was leading to
missed SLAs and getting penalized, low customer satisfaction over a period, high cost
portrayed in the competitive market scenario.
It was my brain child project had initiated/ proposed the project while working for OPM
project. I had participated in proposal, data analysis, estimation, cost benefit analysis,
acquiring necessary six sigma green belt training & examinations, participated in staffing,
deployment & closure of the project, hence awarded six sigma green belt certification. I also
delivered all necessary Six Sigma project documentation like Project Charter, SIPOC, CTQ’s,
and Process Flow Charts. Regular monthly reporting of project status and progress to sponsor,
data analysis and cost benefit analysis.
The project was a huge success resulting in automating several special nightly batch cycle run
such as super Saturday and year end cycle, minimized 53% of the production abends and
saving $ 66006 annually. The system is expected to remain in service for 20 more years.
Process improved as a whole and lead to customer satisfaction and several other work/project
was awarded.
Project: Mass Mutual Legacy – OPM
Title : Mass Mutual Legacy – OPM
Client : Massachusetts Mutual Financial Group
Springfield, Massachusetts
Environments : Mainframe
Team Size : 13
Duration : Jan 2007 to Apr 2012
OPM (Ordinary Policy Master), as deployed at Mass Mutual is a complex Legacy system for
traditional insurance products which runs on Z/OS and hosts approx. 1.4 Million Life
Insurance, Annuity & Disability Income policies. Policy is issued by New Business System and
Billing and Collection is handled by billing system. Rest of the policy functions are handled by
OPM system.
As a team member/module lead following were my responsibilities/achievements:-
1. Analyzed the requirements and an in-depth study of new stream to be created.
2. On Call Production Support and problem resolution and root cause analysis and proactively
prevented abends happening in production scenario.
3. Prepared error free technical specification documents, test cases,conducted coding, unit
testing, regression testing, self-review, defect management through quality center. Always
got appreciations from client manager and project managers for error free, timely delivery and
having detailed approach. Received multiple rewards and certificate of appreciations.
4. Conducted peer review and caught many issues before going into production as a result got
multiple Certificate of appreciations.
5. Onsite coordinator for 20 months in client facing role, worked closely with client,
understood requirements and expectations, communicated to offshore and ensured on time
and error free deliveries.
6. Worked on multiple projects and service request, did error free deliveries, received
appreciations constantly from clients and senior managers.
Project: Orange

5. Title : Orange
Client : General Electric COMFIN, UK
Team Size : 17
Duration : Jan-2006 to Jan-2007
Project Description: GE COMFIN has a Legacy system for their life insurance policies. Most
of the work is provided to a vendor, but GE staff support some GE applications for Whole Life
Product. There is a mainframe piece that GE staff supports. As well as the support of the files
that transferred from the vendor to the mainframe daily and to downstream systems.
As a team member following were my responsibilities/achievements:-
1. Analyzed the requirements and an in-depth study of new stream to be created.
2. Problem resolution and root cause analysis and prevented issues happening in production
scenario.
3. Prepared error free technical specification documents, test cases, coding, unit testing,
regression testing, self-review, defect management through quality center. Always got
appreciations from client manager and project managers for error free, timely delivery and
having detailed approach. Received multiple rewards and certificate of appreciations.
4. Conducted peer review and caught many issues before going into production as a result got
multiple Certificate of appreciations.
5. Worked on multiple projects and service request, did error free deliveries, received
appreciations constantly from clients and senior managers.

6. Title : Orange
Client : General Electric COMFIN, UK
Team Size : 17
Duration : Jan-2006 to Jan-2007
Project Description: GE COMFIN has a Legacy system for their life insurance policies. Most
of the work is provided to a vendor, but GE staff support some GE applications for Whole Life
Product. There is a mainframe piece that GE staff supports. As well as the support of the files
that transferred from the vendor to the mainframe daily and to downstream systems.
As a team member following were my responsibilities/achievements:-
1. Analyzed the requirements and an in-depth study of new stream to be created.
2. Problem resolution and root cause analysis and prevented issues happening in production
scenario.
3. Prepared error free technical specification documents, test cases, coding, unit testing,
regression testing, self-review, defect management through quality center. Always got
appreciations from client manager and project managers for error free, timely delivery and
having detailed approach. Received multiple rewards and certificate of appreciations.
4. Conducted peer review and caught many issues before going into production as a result got
multiple Certificate of appreciations.
5. Worked on multiple projects and service request, did error free deliveries, received
appreciations constantly from clients and senior managers.