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[AIS 2018] Keynote : how atlassians are winning with the team playbook (and so can you!) - bernard ferguson

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[AIS 2018] Keynote : how atlassians are winning with the team playbook (and so can you!) - bernard ferguson

  1. 1. How Atlassian teams are winning with the Team Playbook (And so can you!) BERNARD FERGUSON | R&D TEAM COACH | ATLASSIAN
  2. 2. Greatteamwork rightpractices rightproducts + rightpeople
  3. 3. We believe behind every great human achievement, there is a team. Our mission is to unleash the potential of every team. OUR MISSION
  4. 4. YOU MAY BE ASKING YOURSELF Why is team health so important?
  5. 5. Society celebrates the lone genius…
  6. 6. …but it’s teams that overcome complex challenges
  7. 7. 90% of problems are so complex they require a team
  8. 8. 75% felt the team was dysfunctional
  9. 9. 50% identify with the team over the company
  10. 10. Multiplier The challenges TimeScaling
  11. 11. EFFICIENCY EFFECTIVENESS Provide plays & guardrails Crowdsourced & shared laterally Embrace variability where valuable Freedom for rhythm & cadence Focus on outcomes Empowerment Decision-making at the coalface Small, nimble teams with high agility Autonomy cross functional teams Create process & standardization Written centrally & mandated Eliminate variability Engineered for predictability Focus and measure outputs Command & control Centralized decision-making Large monolith teams Hierarchy Strong functions & departments
  12. 12. What makes a team effective?
  13. 13. Customer 100% focused on delivering more value to customers Team dynamics: Core Principles Network Organization operates as a network of small teams Small teams Small, autonomous cross- functional teams
  14. 14. Team Playbook Our no bull$h!t guide to unleashing your team’s potential
  15. 15. WHAT’S INSIDE? Workshops for assessing team health, uncovering new ideas, and understanding your role. Activities that build the connection with your customers and each other. Techniques for going about your every-day work in a more effective way.
  16. 16. Share Full- Bal Valu Proo O V Manag PR LEADERSHIP SERVICE PROJECT Team Health Monitors Team Plays
  17. 17. Exercises to turn any sick areas into healthy ones Process for rating team health against 8 attributes HEALTH MONITORS PLAYS
  18. 18. TRY THE HEALTH MONITOR Why Define roles in a group decision. When Any time a high-stakes or high- impact decision comes up. Who Your project team, sponsor, SMEs, and stakeholders.
  19. 19. TRY THE HEALTH MONITOR Why Define roles in a group decision. When Any time a high-stakes or high- impact decision comes up. Who Your project team, sponsor, SMEs, and stakeholders.
  20. 20. Plays in action Objectives & key results (OKRs) Project poster DACI framework
  21. 21. WHAT’S INSIDE? Job to be done So you know when and why to run the play. Vital stats Length, materials, who to involve, etc. Instructions Step-by-step guidance with tips and examples.
  22. 22. Objectives & key results
  23. 23. Shared understanding You have consensus on the “what”, “why”, and “how”. OKRs and team health Velocity You’re making steady progress and learning along the way. Value & metrics You understand why your work is important, and how to measure success.
  24. 24. Confluence Blueprint Objectives & Key Results (OKRs) Objective Key Results and owner Monthly Status Predicted score Final EOQ Score Objective 1 Key Result 1 Owner Key Result 1 status Key Result 1 predicted score Key Result 2 Owner Key Result 2 status Key Result 2 predicted score Key Result 3 Owner Key Result 3 status Key Result 3 predicted score Objective 2 Key Result 1 Owner Key Result 1 status Key Result 1 predicted score Key Result 2 Owner Key Result 2 status Key Result 2 predicted score Key Result 3 Owner Key Result 3 status Key Result 3 predicted score Objective 3 Key Result 1 Owner Key Result 1 status Key Result 1 predicted score Key Result 2 Owner Key Result 2 status Key Result 2 predicted score Key Result 3 Owner Key Result 3 status Key Result 3 predicted score
  25. 25. TRY OKRS Why Set ambitious goals and stay focused on them. When Quarterly… half-yearly… whatever works for you. Who Your team and the teams around you.
  26. 26. Confluence Blueprint Objectives & Key Results (OKRs) Objective Key Results and owner Monthly Status Predicted score Final EOQ Score Objective 1 Key Result 1 Owner Key Result 1 status Key Result 1 predicted score Key Result 2 Owner Key Result 2 status Key Result 2 predicted score Key Result 3 Owner Key Result 3 status Key Result 3 predicted score Objective 2 Key Result 1 Owner Key Result 1 status Key Result 1 predicted score Key Result 2 Owner Key Result 2 status Key Result 2 predicted score Key Result 3 Owner Key Result 3 status Key Result 3 predicted score Objective 3 Key Result 1 Owner Key Result 1 status Key Result 1 predicted score Key Result 2 Owner Key Result 2 status Key Result 2 predicted score
  27. 27. Project poster
  28. 28. One-pager You have an up-to-date project summary, shared with the team and stakeholders Project posters and team health Shared understanding You have consensus on the “what”, “why”, and “how”.
  29. 29. Project poster Confluence Blueprint Project poster Confluence Blueprint How does this project fit with the strategy? Team project owner Team members Project status: Active / Inactive / Shipped Problem space Why are we doing this? PROBLEM STATEMENT What problem/need are you trying to solve/fulfill? IMPACT OF THIS PROBLEM What’s the impact of this problem on our customers and to our business?  How do we judge success? Possible solutions Validation What we already know: What data or insights do you have to validate this? Link to details:
  30. 30. TRY A PROJECT POSTER Why Refine your thinking and share info with stakeholders. When Throughout the “envisioning” phase. Who Your project team, sponsor, and stakeholders.
  31. 31. DACI
  32. 32. Shared understanding You have consensus on the “what”, “why”, and “how”. DACI and team health Balanced team You have the right people, and everyone’s role is understood. Deciscion making You make timely decisions, taking long- and short-term trade-offs into account.
  33. 33. Confluence Blueprint DACI Decision FAQ Q1: A1: References Relevance Link Follow-up action items Title = to do Option 1: Do Nothing Option 2: Option 3: Description Roll out plan Pro/Cons List pros List cons List pros List cons List pros List cons Risks . Estimated cost and effort Add costs Add effort Add costs Add effort Add costs Add effort
  34. 34. TRY THE DACI FRAMEWORK Why Define roles in a group decision. When Any time a high-stakes or high- impact decision comes up. Who Your project team, sponsor, SMEs, and stakeholders.
  35. 35. atlassian.com/team-playbook
  36. 36. WHAT’S NEXT? Explore Browse the plays and Health Monitors. Bookmark You’ll want to come back to it later. Join Sign up for the Team Playbook newsletter.
  37. 37. Healthy teams aren’t built in a day, but they are built each day.
  38. 38. Thank you! atlassian.com/team-playbook

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