1. Ashten Koontz
704-223-8398
Ashtenk12@gmail.com
637 Evelyn Ave, Kannapolis, NC, 28083
Professional Summary
Experienced Networking Tech/Engineer committed to maintaining cutting edge technical skills and up-to-
date industry knowledge. Responsible Network Technician with comprehensive experience scheduling
conversions and cutover. Extensive experience monitoring, tracking, and evaluating global IT
infrastructure incidents. Recently graduated Telecommunications Engineer seeking opportunity for
growth and development of technical skills. Willing to take on additional responsibilities in order to add
value to a growing company’s vision. Telecommunications Engineer with specialties in disaster recovery
and implementing solutions that ensure or increase architecturalstability. Additional background
includes successfully migrating voice traffic from one platform to another without disruption of service or
impact to the customer. Seeking a position in telecommunications or customer service where my
expertise can be used to meet immediate standards and goals. Highly qualified Telecommunications
Engineer and planner with proven skills in presale, installation, maintenance, design, project
management, documentation and service in the voice industry. Detail-oriented Networking Engineer
with a focus on storage and virtualization and proven leadership ability. Seeking a challenging position
leading an IT team or focusing on project management. Networking Engineer with superior technical
understanding of cellular technologies, wireless core network infrastructure and IPnetworking. Extensive
background in administration and support of office PBX and voice messaging systems. Seeking an IT
position troubleshooting issues at user level as well as phone system programming. Motivated, reliable
and well-organized Telecommunications/Networking Engineer offering 10+ years’ experience in field
installations seeking an exciting position focused on network security.
Education
A.L. Brown High School
415 E 1st St, Kannapolis, NC 28083
High School Diploma, Grad 2011
Cisco CCNA/CCNP Certifications
Cisco Academy Online and Onsite Testing

2. Resume:
2
Networking Routing and Switching CCNA/CCNP Certs
Grad 2012
Experience
ComDesign Infrastructure Solutions
160 Cupped Oak Dr # C, Matthews, NC 28104
Cable Technician
Apr 2013-Sept 2014
Rack Design, Running Cat 5 Cat 6 and fiber, Termination of fiber and Cat 5 Cat 6 cable, Setting up server
racks, Patch panels, PBX System Wiring and programming And testing Cables.
 Ensured network, system and data availability and integrity through preventative maintenance
and upgrades.
 Consistently met deadlines and requirements for all production work orders.
 Recommended network security standards to management.
 Monitored network performance and provided network performance statistical reports for both
real-time and historical measurements.
PCSOS
Greensburg, PA
Network Tech/Engineer
Jan 2011-Current
I am a contractor for this company I do basic Demark extensions, and server diagnostics and software
and hardware installs, install and configuring, PBX Phone systems, Sonicwall and Cisco routers and
switches, setting up T-1 lines, desktop and laptop technician and installs, Server, Laptop, Desktop,
Network migrations, Setting up WAP,s and Controllers, Programming cisco routers, Nas storage setups,
Fiber, cat5-6 installation, MSP, Microsoft Windows Server 2003/2008/2012/R2.
 Established compatibility with third party software products by developing program for
modification and integration.
 Developed and implemented complex Internet and Intranet applications on multiple platforms.
 Coordinated with systems partners to finalize designs and confirm requirements.

3. 3
 Provided continued maintenance and development of bug fixes and patch sets for existing web
applications.
 Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to
increase company efficiency.
 Ensured network, system and data availability and integrity through preventative maintenance
and upgrades.
 Provided documentation on start-up, shut down and first level troubleshooting of processes to
help desk staff.
 Implemented company policies, technical procedures and standards for preserving the integrity
and security of data, reports and access.
 Streamlined and enhanced the corporate accounting and operations system.
 Built application platform foundation to support migration from client-server product lines to
enterprise architectures and services.
 Designed strategicplan for component development practices to support future projects.
 Consistently met deadlines and requirements for all production work orders.
 Aligned office departments and increased inter-department communication and data sharing.
 Recommended network security standards to management.
 Monitored network performance and provided network performance statistical reports for both
real-time and historical measurements.
 Advocated for end-users to perform testing and problem analysis for server, desktop and IT
infrastructure work.
 Managed firewall, network monitoring and server monitoring both on- and off-site.
 Proposed technical feasibility solutions for new functional designs and suggested options for
performance improvement of technical objects.
 Recommended architectural improvements, design solutions and integration solutions.
 Designed and implemented new server standards for core business services.
American Business Technologies
210 S 2nd St #2, Hamilton, OH 45011
Network Tech/Engineer

4. Resume:
4
Apr 2011-Current
I am a contractor for this company also just about the same as PCSOS i do basic Demarkextensions, and
server diagnostics and software and hardware installs, install and configuring PBX phone systems, Cisco
routers and switches, setting up T-1 lines, desktop and laptop technician and installs, Server, Laptop,
Desktop, Network migrations, Setting up WAP,s and Controllers, Programming cisco routers, Nas storage
setups, Fiber, cat5-6installation.
 Established compatibility with third party software products by developing program for
modification and integration.
 Developed and implemented complex Internet and Intranet applications on multiple platforms.
 Coordinated with systems partners to finalize designs and confirm requirements.
 Provided continued maintenance and development of bug fixes and patch sets for existing web
applications.
 Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to
increase company efficiency.
 Ensured network, system and data availability and integrity through preventative maintenance
and upgrades.
 Provided documentation on start-up, shut down and first level troubleshooting of processes to
help desk staff.
 Implemented company policies, technical procedures and standards for preserving the integrity
and security of data, reports and access.
 Built application platform foundation to support migration from client-server product lines to
enterprise architectures and services.
 Designed strategicplan for component development practices to support future projects.
 Consistently met deadlines and requirements for all production work orders.
 Independently designed and executed company catalog for infrastructure support and
development.
 Aligned office departments and increased inter-department communication and data sharing.
 Recommended network security standards to management.
 Monitored network performance and provided network performance statistical reports for both
real-time and historical measurements.

5. 5
 Advocated for end-users to perform testing and problem analysis for server, desktop and IT
infrastructure work.
 Managed firewall, network monitoring and server monitoring both on- and off-site.
 Proposed technical feasibility solutions for new functional designs and suggested options for
performance improvement of technical objects.
 Recommended architectural improvements, design solutions and integration solutions.
 Developed data architecture design to enable analysts to perform targetedcustomer analysis.
 Designed and implemented new server standards for core business services.
Fix-It Computers and Repair
608 N Cannon Blvd, Kannapolis, NC 28083
ComputerTechnician
Feb 2013-Aug 2015
I was a computer technician at this shop and did laptop, Desktop, And Server repair and also onsite
service and Sales there and operated a Point Of Sales System Daily. I did basic data recovery, OS installs,
Diagnostics, Upgrade RAM and Hard drives, Screen Replacement, Installed Servers Onsite and installed
Microsoft server OS, And Built databases for customers, I was also a Phone Technician and water damage
specialist on Samsung and Apple Devices, And did screen repairs on any and all Customers Phones.
 Coordinated installation of all new users and relocations of existing users.
 Researched and recommended network and data communications hardware and software.
 Adapted and modified standard techniques, procedures and criteria to solve complex problems.
 Designed, installed and maintained the organization's telephony network.
 Performed telecommunication and networking business evaluations.
 Established data security plan.
 Worked closely with network administrators and server engineers to ensure quality service.
 Maintained appropriate environmental conditions in telephone equipment rooms.
 Managed the issue escalation process.
 Analyzed user-generated trouble tickets to determine causes of problems and took appropriate
action for resolution.

6. Resume:
6
 Installed, maintained and supported VoIP applications.
 Installed, maintained and supported voice/data applications.
 Installed, maintained and supported IVR applications.
 Diagnosed and resolved complex integrated customer issues for implementation, add-on,
maintenance and support of voice, data, VoIP and CTI applications.
 10 years information technology experience.
 Monitored overall network performance.
 Identified poor quality lines and underutilized circuits.
 Identified service improvement opportunities.
 Performed day-to-day monitoring, management, administration and support of alarm systems.
Racing Electronics INC
840 Derita Rd, Concord, NC, 28027
Headset/2Way Radio Technician
Mar 2007-Jul 2008
Build, Repair And Test headsets and radio equipment for teams and drivers all over the world, Soldering
motherboards, Wiring Speakers and motherboards, And final testing of the equipment for shipment to
buyers.
 Consistently met deadlines and requirements for all production work orders.
Powerhouse Recycling
220 Ryan Patrick Dr, Salisbury, NC 28147
Technician/Equipment Resale
Sept 2007-Jun 2011
I would Receive local and worldwide shipments of Medical Equipment, Desktops, Laptops, Servers,
Smartphones And Networking Equipment, Cisco routers and switches, ETC, And I would be in chargeof
properly DOD wiping the devices and taking inventory of all serial numbers, processor type, RAM, HD,
And also weighing the devices, Then I would reinstall new legit operating systems and software and be in
charge of the redistributing and reselling the equipment to buyers locally and worldwide. I also operated
our in house data destruction hard drive shredder for clients that requested that to be done, And also
recorded model and serial numbers to send back to the customer once the lots were processed.

7. 7
 Consistently met deadlines and requirements for all production work orders.
 Managed creative projects from concept to completion while managing outside vendors.
Skills
 Java/C/C++
 SonicWall Firewalls
 Cisco Routers, And Switches, Installation, Setup and Programming
 Ruby proficient
 Excellent problem-solving abilities
 Windows and Linux
 Website and portal monitoring
 Remote access technology
 Enterprise technologies
 Website maintenance
 Databasedesign
 Python and Ruby proficient
 Excellent problem-solving abilities
 Windows and Linux
 Website and portal monitoring
 Remote access technology
 Enterprise technologies
 Website maintenance