1. Ashley C. Hill
13102 Fallsview Ln. #5016, Houston, Tx 77077
(713) 363-4151
Acolleen1986@yahoo.com
Account Provisioning Specialist Stewart Title 8/12-pres
Work with managers to determine access requirements for new accounts, administer accounts in Active
Directory and other various applications, complies will all policies and procedures, troubleshoot access
issues thru to resolution, take ownership of customer requests.
Proficient in: Active directory, Citrix, Exchange Management Console, Cisco VOIP, VMS, SDE ticketing
system
Customer Service Representative Startex Power 4/11-8/12
Perform inbound residential and commercial customer service duties in a call center
environment. Assist customers with billing inquires, payment arrangements, contract review and
renewal. Assist customers with new service, transfers and disconnects. Research returned mail
and perform other customer related tasks as needed.
Customer Service Representative Gexa Energy 7/10-2/11
Perform inbound residential and commercial customer service duties in a call center
environment. Assist customers with billing inquires, payment arrangements, contract review and
renewal. Assist customers with new service, transfers and disconnects.
Customer Service Representative YEP Energy 1/10-5/10
Performed inbound residential customer service duties in a call center environment. Assisted
utility customers with new enrollments
2. Customer Service Representative ACS-USAA Bank 06/09-5/10
Performed inbound customer service duties in a call center environment. Assisted military
banking customers with account inquires and credit card payments.
Customer Service Representative AT&T 07/08-2/09
Performed inbound wireless customer service duties in a call center environment. Assisted
customers billing inquiries and technical issues.
Customer Service Representative Gannett Center of Excellence 1/08-07/08
Performed inbound customer service duties in a call center environment for a local newspaper.
Assisted customers with billing inquires, payments, and dispatched carriers for missed
subscriptions.
Technical Service Representative DirecTV 7/06-10/07
Performed inbound technical customer service duties in a call center environment. Provided
technical assistance to satellite cable customers at a Tier 2 level, resolved billing discrepancies
and sold company products and services to maintain daily goals.
Education
3. Tulsa Central High School Graduated 2004
Northeastern State University, Tahlequah, OK 2004-2005
Tulsa Community College 2006-2009
References
Tiffany Pritchett 21101 Kingsland Blvd. Katy, Tx 77450 832-609-1906
Alfred Nelson 3232 S. Braden Ave. Tulsa, Ok 74135 918-527-8225
