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THE ONE THING
FITNESS MODELS
REMEMBER
THAT MANY
GROWING COMPANIES
DON’T
Adayortwobeforeaphotoshoot,fitnessmodels
wouldstopdrinkingwatertoenhancetheir
muscledefinition.
Someevenspeedupthedehydrationprocessby
drinkingonlyalcohol.
Isthatallittakestogetabsthatcastdeep
shadowsandenvy?
Obviouslynot,becauseweknowregulargym
sessionsarerequiredtoo.
Yetinmarketing,manycompanieshavebeen
focusingonshort-termefficiency...
...whileneglectingthelong-term.
Let’stalkaboutlong-termobjective
advertising—theregulargymsessionsthatmake
dehydrationwork.
Effectivelong-termadvertising:
1)		 ReachesexistingANDpotentialcustomers
2)	Implantsandreinforcesyourproductand
		relevantassociations(i.e.brand)intheirminds
Long-termadvertisingisNOTforconversion
rightthereandthen.
Engagingconsumerswhoarecloserto
conversionisajobforshort-termmarketing.
Thesearegreattoolsforconsumers:
1)		 Whoalreadyhaveyourproductnameand
			 relevantassociations(i.e.brand)intheir
			considerationsets
2)	Orarealreadylookingforasolution.
Butlong-termadvertisingisrequiredfor
consumers:
1)		 Toevenconsideryourbrandinthefirstplace
2)	Whodon’tneedyoursolutionyet(we’lltalk			
			 aboutwhythisissoimportantlater)
Withoutlong-termadvertising,short-term
marketingROIswilldecreasesimplybecause
there’slessinputforthemtoconvert.
Consumerchoicereliesonconsiderationsets,
whicharebuiltfromlong-termexposuretoWOM,
advertising,PR,content,andothersources.
BrandA
Brand B
Brand C
Ifthey’reshoppingforalaptop,theymay
considerDell,Apple,HP,etc.
Ifyou’resellinglaptops,youneedtobeinthat
considerationset.
Your
Brand
Implantingyourbrand=Gettinginto
considerationsets
Your
Brand
Reinforcingyourbrand=Increasingor
maintainingyourprominenceinconsideration
sets
Your
Brand
Thisiswhylong-termadvertisingisalsocalled
brand-buildingadvertising.
Butbecausetheyworkinthelongtermandare
oftenimplicit,they’rehardertomeasure.
Andarehencecriticisedassoft,fuzzy,and
ineffective.
It’sraretolooksignificantlybetteronedayafter
agymsession.Whydowekeepgoingthen?
Becauseweknowitpaysoff.Theevidenceisright
thereinthegym.
Whenitcomestolong-termmarketing,the
evidenceofsuccessisn’talwayssodirectand
clear.
Sowecopyblindly,fallforsolutionism,andjump
ontobandwagons.
THE ONLY
MARKETING
TOOL YOU’LL
EVER NEED FOR
THE REST OF
YOUR LIFE!
Ittookawhile,butwenowhavesolidevidenceof
long-termadvertising’seffectiveness.
Here’sastudyof
966adcampaignsfrom
700+brandsover
80+productcategories.
Campaignswithlong-termobjectives(theblack
barsbelow)weremorelikelytoresultin
significantmarketsharegrowth,especiallywhen
measuredover3+years.
% ofcampaigns reportingverylarge market share growth
1-2years
(Campaign duration)
3+years
14%
22%
45%
14%
Long-termadvertisingmaylooksoftandfuzzy,
butit’smuchmoreeffectiveforgrowth.
% ofcampaigns reportingverylarge market share growth
1-2years
(Campaign duration)
3+years
14%
22%
45%
14%
Tobemoreprecise,certainkindsoflong-term
advertisingismoreeffectiveforgrowth.
I’lltalkmoreaboutitinanupcomingpresentation
“Thenot-so-invisibleGorilla”.
Andno,linkingupseveralshort-termcampaigns
doesn’tachievethesamemarketsharegrowthas
along-termcampaign.
Let’slookatanotherstudy:
3,907brands
58categories
3years
Amongthe146best-performingbrands,the
majorityoftheirgrowthcamefromexposure
(i.e.long-termadvertising).
Exposure
ActivationExperience
+27% growth+7%
+12%
Long-termadvertisingissocrucialtomarket
sharegrowthbecause:
Growth=Acquisition–Defection
Togrow,youneedtogainmorenewcustomers
thanloseexistingones.
Soundsbasic,butthere’sanimportantwrinklein
thisequation.
MostofyourcustomersWILLswitchbrands.
BecausemostconsumersareNOTloyal.
It’sworthrepeating:
MostconsumersareNOTloyal.
Thisisoneofthekeyfindings
fromByronSharp,whohas
emergedasoneofthemost
importantmarketing
scholarsofthedecade.
Let’slookatApple,everyone’sfavouritecase
studyofsupposedbrandloyalty.
In2011,Applelaptops’repeat-purchaseratewas
around24-36%.Forcomparison,themarket
leaderDellachieved50-67%.
Consumershaveconsiderationsets;theyhavethe
powerofchoice.
Youcannotrelyonexistingcustomerstostay
withyou.
YouWILLleakcustomers.
Thisiswhyreachingnewcustomersisvital.
Thisismassadvertising’sjob.
Yes,itcanseemexpensive.
Yes,youhavetodealwiththeoccasionalbullshit
artistfromagencies.
Butmassadvertisinghelpsyougetintoandgain
prominenceinpotentialcustomers’
considerationsets.
Your
Brand
Inmanycases,it’snecessaryjusttodefendyour
territoryinconsiderationsets.
Your
Brand
Ifthere’sonecomfortingpieceofnews,mass
advertisingisn’tthatdifficult,evenwithinthe
attentioneconomy.
(Moreaboutitinmyupcomingpresentation
“Thenot-so-invisibleGorilla”).
Consumerscertainlyhavemore
accesstomoreinformation.
Butthey’restilllimitedbytheircognitive
bandwidth;theystillrelyonmentalshortcuts.
3.5/5
Especiallywhenthey’repartofthemainstream
market,wheretherealmoneyandgrowthis.
Mainstreamconsumers
aren’tasknowledgeableor
enthusiasticastheearlier
marketsegments.
Theyneedassurance.
Themainstreammarketforanyproduct,political
movement,orevenreligiousconversionis
risk-averse.
Anadforanewlaptopcanneverbemore
convincingthanseeingyourfriendsusingone,
butitcertainlyaddstotheassurance.
Massadvertisingassuresbyactingasacostly
signalofqualityandcommitment.
Theconsumers’logicbeing:companieswouldn’t
spendallthatmoneyandbesopublicifthey’re
notabletodeliver.
Massadvertisingalsocreatescommon
knowledge.
Knowingthatotherpeoplealsoknowabouta
newlaptop,forexample,reducesamainstream
consumer’srisk-aversion.
Onasidenote,commonknowledgeisalso
importantifconsumersuseyourbrandtosignal
somethingaboutthemselves.
Forexample,aTesladriverwantstobeseenas
modern,eco-friendly,well-to-dobutnot
extravagant.
Butbecause(most)Tesladriversdon’tclaimso
themselves,it’sTesla’sresponsibilityasabrand
tohelpthempubliclycommunicatethesetraits.
Common
knowledgeis
alsowhy
luxurybrands
mass
advertise.
What’sthe
pointof
wearing
something
luxuriousif
nobodyelse
knowsitis?
Adsthemselvesarealsoinvolvedinword-of-
mouthspread.
36,402Americanswereeachgivenadiaryto
keeptrackoftheirconversationsoverayear.
26%ofconversationsabouttechnological
productswereinfluencedbypaidmediaads;
24%intheautomobilecategory;
21%intravelservices;
15%inhealthandhealthcare.
Idon’trunanadvertisingagency.
I’mundernoillusionorprofessionalobligationto
insistonlong-termmassadvertisingastheonly
toolavailableforgrowth,becauseit’snot.
Butit’stheeasiestandmostreliableone.
Atthesametime,therearesituationswhen
long-termmassadvertisingisn’ttherighttool
forthejob.
1)	 Whenyourproductisn’treadyforthe
	 mainstreammarket.
	
	 Here’stheobligatoryDavidOgilvyquote,
	 “Greatmarketingonlymakesabadproduct			
	 failfaster.”
2)	 AsSteveBlankpointedoutinTheFourSteps	
	 totheEpiphany,astartup(ora	new
	 productline)shouldonlystartmass
	 marketingwhenthey	knowthere’saviable			
	 marketfortheproduct.
3)	 Massadvertisingisn’tneededyetwhen						
	 you’restillworkingwiththeenthusiast/
	 innovator	segment.
4)	 Inthebestcasescenario,yourbusinessmay		
	 alreadyhaveaviralitymechanismbuiltinand	
	 acquisitionratesdon’tseemtobeslowing				
	 downatall.
Tosummarisethispresentation...
	 Youneedamixofshortandlong-term.
	 Long-termmassadvertising’smainobjective:To		
	 implantandreinforceyourbrandinexistingand				
	 newcustomers’considerationsets.
Youneedtoreachnewcustomersbecause
	 consumersarelessloyalthanconventional
	 marketingwisdomexpects.
	 Massadvertisingalsohelpsreassuretherisk-					
	 aversemainstreamcustomers.
ThispresentationwascreatedbyArthurKoh.I’mamass
behaviourconsultant.
Ilikeworkingwithchallengerbrandsbecauseit’srarelygreat
whenthebiggestguygetstoobig.
YoucanfindmeonLinkedin.com/in/arthurkohorarthurkoh.com

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The one thing fitness models know that many growing companies don't