Community management ou relation client en ligne ?
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![Les nouveaux acteurs de la relation client ,[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/community-management-ou-relation-client-en-ligne-110415160600-phpapp01/75/community-management-ou-relation-client-en-ligne-2-2048.jpg?cb=1670097149)
![Le community manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/community-management-ou-relation-client-en-ligne-110415160600-phpapp01/75/community-management-ou-relation-client-en-ligne-3-2048.jpg?cb=1670097149)
![Les ambassadeurs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/community-management-ou-relation-client-en-ligne-110415160600-phpapp01/75/community-management-ou-relation-client-en-ligne-4-2048.jpg?cb=1670097149)
![Le service client en ligne ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/community-management-ou-relation-client-en-ligne-110415160600-phpapp01/75/community-management-ou-relation-client-en-ligne-5-2048.jpg?cb=1670097149)
![Régulation des conversations (1/2) ,[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/community-management-ou-relation-client-en-ligne-110415160600-phpapp01/75/community-management-ou-relation-client-en-ligne-6-2048.jpg?cb=1670097149)
![Régulation des conversations (2/2) ,[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/community-management-ou-relation-client-en-ligne-110415160600-phpapp01/75/community-management-ou-relation-client-en-ligne-7-2048.jpg?cb=1670097149)
![Sources ,[object Object],[object Object]](https://image.slidesharecdn.com/community-management-ou-relation-client-en-ligne-110415160600-phpapp01/75/community-management-ou-relation-client-en-ligne-8-2048.jpg?cb=1670097149)
![Contact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/community-management-ou-relation-client-en-ligne-110415160600-phpapp01/75/community-management-ou-relation-client-en-ligne-9-2048.jpg?cb=1670097149)
Community management ou relation client en ligne ?
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Community management ou relation client en ligne ?
- 1. « Community management ou relation client en ligne ? » Sources : - Livre blanc Community Management ou relation client ? réalisé par Synthesio - Etudes de l’IAB et de Lightspeed Research Avril 2011