SlideShare uma empresa Scribd logo

Sitecore CXMM

•Transferir como POTX, PDF•
•
Arke Systems
Arke Systems

http://www.marketingtechnologyinsights.com/2013/03/sitecores-customer-experience-maturity.html

Tecnologia
1 de 3
Sitecore's Customer Experience Maturity Model Last month, Lars Petersen unveiled Sitecore's newest model: the Customer Experience Maturity Model (but we'll just call it CXMM to make it easy). This model documents the journey that customers are supposed to take when they engage with your brand.
Sitecore CXMM
Sitecore CXMM

Recomendados

Shaila Ritz Resume 2015
Shaila Ritz Resume 2015Shaila Ritz Resume 2015
Shaila Ritz Resume 2015Shaila Ritz
 
Agenda Ação de Formação OpenProf | Lisboa
Agenda Ação de Formação OpenProf | LisboaAgenda Ação de Formação OpenProf | Lisboa
Agenda Ação de Formação OpenProf | LisboaLaboratório de Educação a Distância e eLearning, UID4372
 
Nueva york
Nueva york Nueva york
Nueva york susana araceli mendoza ibarra
 
Actividad 5
Actividad 5Actividad 5
Actividad 5susana araceli mendoza ibarra
 
Invitación
InvitaciónInvitación
InvitaciónTatiana Villalobos
 
Presentation blog (fixed)
Presentation blog (fixed)Presentation blog (fixed)
Presentation blog (fixed)Jacob Papaly
 
Saussure
SaussureSaussure
SaussureAndrea Rinaldi
 
How to Market a Product?
How to Market a Product?How to Market a Product?
How to Market a Product?Richard Velnoweth
 

Recomendados

Shaila Ritz Resume 2015
Shaila Ritz Resume 2015Shaila Ritz Resume 2015
Shaila Ritz Resume 2015Shaila Ritz
 
Agenda Ação de Formação OpenProf | Lisboa
Agenda Ação de Formação OpenProf | LisboaAgenda Ação de Formação OpenProf | Lisboa
Agenda Ação de Formação OpenProf | LisboaLaboratório de Educação a Distância e eLearning, UID4372
 
Nueva york
Nueva york Nueva york
Nueva york susana araceli mendoza ibarra
 
Actividad 5
Actividad 5Actividad 5
Actividad 5susana araceli mendoza ibarra
 
Invitación
InvitaciónInvitación
InvitaciónTatiana Villalobos
 
Presentation blog (fixed)
Presentation blog (fixed)Presentation blog (fixed)
Presentation blog (fixed)Jacob Papaly
 
Saussure
SaussureSaussure
SaussureAndrea Rinaldi
 
How to Market a Product?
How to Market a Product?How to Market a Product?
How to Market a Product?Richard Velnoweth
 
Agenda taller de capacitación - stable micro systems-1
Agenda taller de capacitación - stable micro systems-1Agenda taller de capacitación - stable micro systems-1
Agenda taller de capacitación - stable micro systems-1Tatiana Villalobos
 
LE@D´Talks 28abril2016
LE@D´Talks 28abril2016LE@D´Talks 28abril2016
LE@D´Talks 28abril2016Laboratório de Educação a Distância e eLearning, UID4372
 
Resume for Catherine Doucette
Resume for Catherine DoucetteResume for Catherine Doucette
Resume for Catherine DoucetteCatherine Doucette
 
Phoenix InfoTech
Phoenix InfoTechPhoenix InfoTech
Phoenix InfoTechpankaj brahmankar
 
Tipi posizionali di morfemi
Tipi posizionali di morfemiTipi posizionali di morfemi
Tipi posizionali di morfemiAndrea Rinaldi
 
2015-2016 Resume
2015-2016 Resume2015-2016 Resume
2015-2016 ResumeNick Fink
 
Agenda Ação de Formação OUVM (Coimbra)
Agenda Ação de Formação OUVM (Coimbra)Agenda Ação de Formação OUVM (Coimbra)
Agenda Ação de Formação OUVM (Coimbra)Laboratório de Educação a Distância e eLearning, UID4372
 
Cissy Chan - HKIA
Cissy Chan - HKIACissy Chan - HKIA
Cissy Chan - HKIAMatthew Willey
 
Loan Officer Mastermind: Co-Marketing 101
Loan Officer Mastermind: Co-Marketing 101Loan Officer Mastermind: Co-Marketing 101
Loan Officer Mastermind: Co-Marketing 101Total Expert
 
從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來
從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來
從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來Ling-Jyh Chen
 
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxA Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxLoriGlavin3
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024BookNet Canada
 
React Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkReact Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkPixlogix Infotech
 
[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality AssuranceInflectra
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Mark Goldstein
 
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfSo einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfpanagenda
 
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentEmixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentPim van der Noll
 
Scale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL RouterScale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL RouterMydbops
 
Varsha Sewlal- Cyber Attacks on Critical Critical Infrastructure
Varsha Sewlal- Cyber Attacks on Critical Critical InfrastructureVarsha Sewlal- Cyber Attacks on Critical Critical Infrastructure
Varsha Sewlal- Cyber Attacks on Critical Critical Infrastructureitnewsafrica
 
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Alkin Tezuysal
 
A Framework for Development in the AI Age
A Framework for Development in the AI AgeA Framework for Development in the AI Age
A Framework for Development in the AI AgeCprime
 

Mais conteúdo relacionado

Destaque

Agenda taller de capacitación - stable micro systems-1
Agenda taller de capacitación - stable micro systems-1Agenda taller de capacitación - stable micro systems-1
Agenda taller de capacitación - stable micro systems-1Tatiana Villalobos
 
Tipi posizionali di morfemi
Tipi posizionali di morfemiTipi posizionali di morfemi
Tipi posizionali di morfemiAndrea Rinaldi
 
2015-2016 Resume
2015-2016 Resume2015-2016 Resume
2015-2016 ResumeNick Fink
 
Loan Officer Mastermind: Co-Marketing 101
Loan Officer Mastermind: Co-Marketing 101Loan Officer Mastermind: Co-Marketing 101
Loan Officer Mastermind: Co-Marketing 101Total Expert
 
從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來
從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來
從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來Ling-Jyh Chen
 

Destaque (10)

Agenda taller de capacitación - stable micro systems-1
Agenda taller de capacitación - stable micro systems-1Agenda taller de capacitación - stable micro systems-1
Agenda taller de capacitación - stable micro systems-1
 
LE@D´Talks 28abril2016
LE@D´Talks 28abril2016LE@D´Talks 28abril2016
LE@D´Talks 28abril2016
 
Resume for Catherine Doucette
Resume for Catherine DoucetteResume for Catherine Doucette
Resume for Catherine Doucette
 
Phoenix InfoTech
Phoenix InfoTechPhoenix InfoTech
Phoenix InfoTech
 
Tipi posizionali di morfemi
Tipi posizionali di morfemiTipi posizionali di morfemi
Tipi posizionali di morfemi
 
2015-2016 Resume
2015-2016 Resume2015-2016 Resume
2015-2016 Resume
 
Agenda Ação de Formação OUVM (Coimbra)
Agenda Ação de Formação OUVM (Coimbra)Agenda Ação de Formação OUVM (Coimbra)
Agenda Ação de Formação OUVM (Coimbra)
 
Cissy Chan - HKIA
Cissy Chan - HKIACissy Chan - HKIA
Cissy Chan - HKIA
 
Loan Officer Mastermind: Co-Marketing 101
Loan Officer Mastermind: Co-Marketing 101Loan Officer Mastermind: Co-Marketing 101
Loan Officer Mastermind: Co-Marketing 101
 
從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來
從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來
從 LASS 到空氣盒子 - 談網路公民科學的實踐與未來
 

Último

A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxA Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxLoriGlavin3
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024BookNet Canada
 
React Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkReact Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkPixlogix Infotech
 
[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality AssuranceInflectra
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Mark Goldstein
 
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfSo einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfpanagenda
 
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentEmixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentPim van der Noll
 
Scale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL RouterScale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL RouterMydbops
 
Varsha Sewlal- Cyber Attacks on Critical Critical Infrastructure
Varsha Sewlal- Cyber Attacks on Critical Critical InfrastructureVarsha Sewlal- Cyber Attacks on Critical Critical Infrastructure
Varsha Sewlal- Cyber Attacks on Critical Critical Infrastructureitnewsafrica
 
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Alkin Tezuysal
 
A Framework for Development in the AI Age
A Framework for Development in the AI AgeA Framework for Development in the AI Age
A Framework for Development in the AI AgeCprime
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc
 
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptxThe Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptxLoriGlavin3
 
Decarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityDecarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityIES VE
 
The Future Roadmap for the Composable Data Stack - Wes McKinney - Data Counci...
The Future Roadmap for the Composable Data Stack - Wes McKinney - Data Counci...The Future Roadmap for the Composable Data Stack - Wes McKinney - Data Counci...
The Future Roadmap for the Composable Data Stack - Wes McKinney - Data Counci...Wes McKinney
 
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better StrongerModern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better Strongerpanagenda
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfNeo4j
 
Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Hiroshi SHIBATA
 
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotesMuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotesManik S Magar
 

Último (20)

A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxA Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
 
React Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkReact Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App Framework
 
[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
 
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfSo einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
 
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentEmixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
 
Scale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL RouterScale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL Router
 
Varsha Sewlal- Cyber Attacks on Critical Critical Infrastructure
Varsha Sewlal- Cyber Attacks on Critical Critical InfrastructureVarsha Sewlal- Cyber Attacks on Critical Critical Infrastructure
Varsha Sewlal- Cyber Attacks on Critical Critical Infrastructure
 
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
 
A Framework for Development in the AI Age
A Framework for Development in the AI AgeA Framework for Development in the AI Age
A Framework for Development in the AI Age
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
 
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptxThe Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
 
Decarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityDecarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a reality
 
The Future Roadmap for the Composable Data Stack - Wes McKinney - Data Counci...
The Future Roadmap for the Composable Data Stack - Wes McKinney - Data Counci...The Future Roadmap for the Composable Data Stack - Wes McKinney - Data Counci...
The Future Roadmap for the Composable Data Stack - Wes McKinney - Data Counci...
 
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better StrongerModern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdf
 
Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024
 
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotesMuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
 

Sitecore CXMM

  • 1. Sitecore's Customer Experience Maturity Model Last month, Lars Petersen unveiled Sitecore's newest model: the Customer Experience Maturity Model (but we'll just call it CXMM to make it easy). This model documents the journey that customers are supposed to take when they engage with your brand.