Revenue Assurance, Fraud Reduction and Cost Management in Telecoms 2010 offers practical and effective strategies you can implement in your business to optimise revenue assurance and control costs. Building on the feedback from our successful 2009 event, the 2010 conference features more case studies from operators, VMNOs and ISPs than ever before, and a new focus on combating telecoms fraud. Held on the 11 and 12 May 2010 in London is the biggest and most eagerly anticipated conference in the EMEA, and will bring together key industry experts to provide answers to current topical questions. From coping with the global economic recession and effectively controlling roaming revenues to limiting bad debt, this conference will provide insight on how to solve the critical issues that you face in the industry today.

1. Organised by:
ViBevents
10th Annual
Revenue Assurance, Fraud Reduction
and Cost Management in Telecoms 2010
Tuesday 11 - Wednesday 12 May 2010, London, UK
Setting an effective strategy to protect revenue,
combat fraud and control costs
CASE STUDy PRESEnTATiOnS GiVEn By: engage with peers and industry
Dan Ret, nixon Wampamba, Head experts from companies like
Head of Develop and of Revenue Assurance and
Operate, Group Revenue Fraud Management, ViRGin, VODAFOnE, BT, ORAnGE
Assurance, zAin and more
ViRGin MEDiA
Gjurgjica Gjorgjeski, Head
Tim Banks, of Billing and Revenue
Ex Global Head of Group Assurance Department, WHy SHOULD yOU ATTEnD?
Revenue Assurance, T-HOME MACEDOniA
VODAFOnE • Learn cutting edge techniques for reducing
Meir Tor, Revenue
Danny Dixon, Assurance Manager,
revenue leakage at the strategic level
Head of Revenue PELEPHOnE • Uncover which tools will aid in minimizing
Assurance and Billing,
your leakage and how to e ectively
THREE MOBiLE Jason Lane-Sellers, Fraud
Risk and Intelligence, incorporate into your business model
Andreas Manolis, T-MOBiLE • Discover the evolutions of fraud attacks
Head of Revenue
Assurance, iain Cottingham,
on telecoms and the methods for mitigate
T-MOBiLE Group Head of RA, your risks
FRAnCE TELECOM/
• Share experiences and get your questions
Cliff Mcintosh, ORAnGE
BT Global Services answered through expert led roundtable
Revenue Assurance sessions and networking breaks
Manager, BT
Platinum Sponsor: Associated Sponsor: Silver Sponsors: Supporting Associations:
Register now:
Online: www.revenueassurance.info/2010 Email: book@arena-international.com
Tel: +44 (0)20 7753 4268 Fax: +44 (0)20 7915 9773

2. Programme day one Tuesday 11 May 2010
08.30 Registration 13.00 Panel discussion:
Maximising revenue streams from new products
09.00 Opening remarks from the Chair ● Using your revenue assurance function to dramatically increase product
success rates and profit margins
09.30 Evaluating the changing role of revenue assurance and ● Understanding the extent to which new and complex products
fraud prevention and how the recession has affected exacerbate under-billing and identifying workable solutions
the direction of future focus. A chance to benchmark ● With multiple products and bundles, how can the data systems be
your operations and assess potential future changes synchronised sufficiently to allow effective monitoring?
Senior representative from GRAPA. ● Involving RA in product development by educating your business in the
long-term financial benefits of more rigorous product assessment
10.00 Opportunity Loss – Uncovering the hidden revenue loss Andreas Manolis, Head of Revenue Assurance, T-MOBiLE
● Defining Opportunity Loss to deepen your understanding of how it’s Tim Banks, Ex Global Head of Group Revenue Assurance, VODAFOnE
affecting your business Danny Dixon, Head of Revenue Assurance and Billing, THREE MOBiLE
● Identifying different types of Opportunity Loss to help you isolate
weakness within your operations
13.30 Lunch
● Developing RA strategies to minimise losses
● Measuring benefits to the business and customers through
minimisation activities
Andreas Manolis, Head of Revenue Assurance, T-MOBiLE Stream A: Stream B:
10.30 Advisory Session Maintaining growth in Developing best practice
Senior representative to be announced, emerging markets and new in established markets and
COnnECTiVA SySTEMS operators mature operators
11.10 Morning refreshments 14.30 Case Study: 14.30 Maximising the
key steps in achieving effectiveness of your tool
assessing the changing Product landscaPe and best-in-class revenue development: assessing
assurance capability the relative merits of
the imPlications for reVenue assurance ● Maximising your efficiency by internal versus vendor
11.30 Uncovering key challenges and identifying workable aligning network, billing and
solutions as you switch to the iP network tool creation
finance departments
Ensuring that RA is at the heart of your IP strategy in order to maximise ● Understanding the
● ● Establishing a single, effective
potential new revenue streams development process in order
revenue assurance process
Avoiding errors in system setup, data integrity and business processes to ascertain which approach
● ● Developing effective working
when time constraints mean that RA is not the priority best fits your business model
relationships in order to secure
Overcoming the challenges associated with confirming the receipt of ● Defining your requirements
● management buy-in and justify
content in order to ensure accurate billing and what you need from the
future investment
Ensuring effective RA in a time-pressured environment as time-to- tool
● ● Planning for the future of your
market decreases in order to maximise the likelihood of a successful ● Illustrating an in-house
business by assessing potential
and efficient product development programme by
future growth and factoring it
Cliff Mcintosh, BT Global Services, Revenue Assurance Manager, BT analysing Virgin’s successful
into RA capacity case study
● Developing an understanding Dan Ret, Head of Develop
12.00 Maximising revenue from VoiP, iPTV and digital of the growing role of RA as and Operate, Group Revenue
marketing and other new products business focus switches from Assurance, ViRGin MEDiA
● Establishing base cost of complex bundles in order to establish optimal growth to customer retention
pricing and protect profit margins and revenue optimisation in
● Identifying new areas of revenue leakage and fraud in order to prepare order to more accurately control
for potential weaknesses costs and reduce error
● Positioning RA at the best possible point in the product development Morisso Taieb, Revenue
process: weighing up the costs and benefits of a pro-active versus after- Assurance and Carrier
the-fact approach Relations Manager,
● Using RA to develop a more effective understanding of a product’s BEzEq inTERnATiOnAL
potential and the likelihood of a successful future revenue stream, prior
to product roll out
Juan Prieto, Marketing Manager, ROSCOM
12.30 next Generation Data Strategy and Triple Play – TESTiMOniALS – attendees' thoughts at ViBtelecoms’
What are we Billing for?
● Understanding the challenges of billing for internet content Revenue Assurance 2009 event include:
● A race for content rather than capacity or coverage
● Uncovering the implications of streaming, Downloads and QoS “Good opportunity to share experiences with other
● Establishing whether microbilling is a rational customer proposition? operators” Business Analyst, TELEFOniCA ESPAnA
● Forecasting the future for credit management in this new world
ian Haddon, Operations Director- Broadband, Sky 3 “Informative but also confirming that we are on the
right track” Senior Manager, MTn SOUTH AFRiCA
“Very positive contacts and interesting presentations”
President, ARAxxE
“The presentations, speakers and round table
discussions were very valuable for an RA person”
RA Manager, ROMTELECOM

3. Programme day one Tuesday 11 May 2010
15.00 Establishing effective fraud detection 15.00 Understanding the impact of iPTV services on your
● Consistently achieving top quality data to maximise the effectiveness RA and fraud departments
of your detection systems ● Assessing the requirements: what will it mean for your team?
● Ensuring effective prevention of fraud associated with equipment: ● Forecasting potential fraud opportunities in order to plan
tailoring your approach defensive strategy
● Examining your exposure to international roaming fraud ● Developing an effective strategy to eliminate potential
● Analysing Sim-boxing, it’s effect on telcos in emerging markets, and weaknesses and reduce arbitrage
what you can do to reduce your company’s exposure ● Focus on tools: what systems are required to future-proof your
nixon Wampamba, Head of Revenue Assurance, zAin TAnzAniA offering
● Assimilating new services into your business plan
invited speaker: Tiina Janhunen, TELiASOnERA
15.30 Demonstrating ROi in order to secure investment
● Understanding the importance of top level buy-in
● Analysing the key obstacles in order to isolate areas for improvement 15.30 An alternative approach to Assurance
● Educating your company in the role of RA and it’s business benefits to ● Product Assurance as an alternative to RA: ensuring that
demonstrate the financial worth of your department customers are provisioned correctly to maximise their revenue
● Quantifying and communicating risk in a management friendly way: creation potential
building bridges ● Developing an in depth knowledge of the whole estate in order
● Using effective KPIs and measurements to demonstrate the to spot potential or actual issues as early as possible.
achievements of the RA department ● Overcoming the challenges associated with convergent billing of
dissimilar products handled by multiple systems and providers,
Provisional Speaker: Lee Scargall, Director of Enterprise Risk both internal and external
Management, qTEL inTERnATiOnAL ● Understanding the role of regulation and its compatibility with
the RA function
16.00 Extended RA functions: data integrity, payment ● Using effective working relationships to maximise the benefit
collections, bill accuracy of reporting and maintain a comprehensive oversight of where
● Synchronizing your data bases in terms of data accuracy/consistency regulatory breaches could occur
and process integrity across different systems/applications to create John Bangs, Head of Product Assurance, BSkyB
an effective homogonous system for provisioning and invoicing of
services 16.00 Revenue impact / Minimizing Revenue Loss
● Reconciling bank statements, account payments, controls, KPI’s to ● The maturity of controls
optimise the efficiency of your payment collections ● KPIs
● Understanding and maximising the efficacy of bill accuracy and ● Incident management
dunning controls in order to protect revenue ● Post-mortem and getting it right 1st time
● Assessing the extended role of RA at Telekom; important aspects in ● Cradle to grave control assurance
developing pro-active (or action-oriented) RA strategy Scheherazadé Bokhari , Revenue Assurance Manager,
Gjurgjica Gjorgjeski, Head of Billing and Revenue Assurance T-MOBiLE Uk
Department, T-HOME MACEDOniA
16.30 Closing remarks from the Chair and close of Day One
register online now!
Online: www.revenueassurance.info/2010 Email: book@arena-international.com
Tel: +44 (0)20 7753 4268 Fax: +44 (0)20 7915 9773

4. Programme day two Wednesday 12 May 2010
8.45 Registration 15.00 Panel Discussion:
Assessing the merits of a combined Fraud and
9.15 Opening remarks from the Chair RA department
● Establishing whether Fraud and RA are compatible partners
9.10 roundtable 1: ● Identifying the potential benefits of a combined approach
Understanding the role of regulation and its ● Outlining likely hurdles to an effective integration and how to
compatibility with the RA function overcome them
John Bangs, Head of Product Assurance, BSkyB ● Uncovering key case studies and examples to illustrate the advantages
and disadvantages
Morisso Taieb, Revenue Assurance and Carrier Relations Manager,
roundtable 2:
BEzEq inTERnATiOnAL
Achieving management buy-in; learning how to
iain Cottingham, Group Head of RA, FRAnCE TELECOM/ORAnGE
demonstrate your real ROi, and your potential ROi
Danny Dixon, Head of Revenue Assurance and Billing, THREE MOBiLE Alexander nelles, Head of Group Customer Relations,
VODAFOnE GERMAny
roundtable 3:
Emerging markets: sharing experience on the pitfalls 16.00 Afternoon refreshments
and successes of setting up your RA dept
Morisso Taieb, Revenue Assurance and Carrier Relations Manager, 16.30 Overcoming the increasing threat posed by international
BEzEq inTERnATiOnAL Revenue Share fraud
● Establishing the extent of the fraud and analysing growth patterns
roundtable 4: ● Using real time data analysis to isolate and investigate anomalies
Establishing the usefulness of the NRTRDE systems currently on offer
innovative Assurance; thinking outside the box ●
● Effectively identifying related accounts and their activities
Meir Tor, Revenue Assurance Manager, PELEPHOnE
● Co-ordinating the billing and fraud systems to more quickly identify
fraudulent accounts
roundtable 5: ● Pinpointing future weaknesses in your system to reduce revenue
Focussing on fraud: a chance to share knowledge of the erosion
latest developments in Telecoms fraud
WeDo client-led discussion 17.00 Spotting the potential for future fraud by isolating key
weaknesses and assessing developing trends
● Assessing the future risks from next generation IP networks
12.30 Lunch ● Establishing the growing risk presented by ‘Denial of Service’ fraud and
how it can be effectively combated
Exploiting the potential revenue to be saved by preventing rather than
key case studies: PaVing the way for your ●
detecting leakage and fraud
future efficiencies
14.00 The credit crunch effect: assessing the move to account 17.15 Closing remarks from the Chair and close of Day One
takeover and evaluating the implications for fraud
prevention
● Examining the affects of the credit crunch on fraudster behaviour
● Charting the movement to account takeover
● Evaluating the size and impact of the shift to better understand the
extent of its impact on your business
● Identifying the shift – what are the methods used
● Developing an effective strategy to reduce revenue loss as a result of
account takeover
Jason Lane-Sellers, Fraud and intelligence Manager, T-MOBiLE Uk
14.30 Revenue Assurance teams broadening their views:
Assure correct Payments to dealers
● Establishing the importance of dealer commissions: a major part of
operators’ costs
● Ascertaining the level of risk associated with dealers: what can go
wrong?
● Challenges in the relationship between mobile operators and dealers
● Monitoring dealers behavior and minimising your revenue leakage
Alexander nelles, Head of Group Customer Relations,
VODAFOnE GERMAny

5. Pre-conference workshoP Platinum sPonsor
Connectiva Systems makes software that
business critical revenue assurance enables telecom operators increase their
tools: strategy summit business performance, productivity and
profitability. Connectiva ONEREViEWTM, multi-application platform
Monday 10th May 2010 has solutions for revenue assurance, fraud management and risk
analytics, which can be either deployed as an integrated product
tim banks, ex global head of
suite or as independent modules. Companies who have partnered
group revenue assurance, Vodafone
with Connectiva to identify and recover more than $500 million in
About the workshop: leaked revenues include leading global telecom operators such as
Vodafone’s recent ex-head of revenue assurance offers practical lessons T-Mobile, Zain, Etisalat, Qtel Group, Bharti Airtel, BSNL amongst
and essential tools for best practice revenue assurance. Tim’s workshop is others. Headquartered in New York City, the company is privately held
designed to equip you with the latest business critical tools and techniques and has offices in Mexico City, London, Bahrain, New Delhi, Kolkata
you can immediately implement in your department to optimise your RA and Singapore. www.connectivasystems.com
function.
associated sPonsor
Creating ownership and productive relationships
Martin Dawes Analytics (formerly Lavastorm
within the Company
Technologies) delivers innovative data analytic
• Establishing Ownership, Profile and Stakeholder buy-in within your software to help our customers rapidly generate increased cash from
organisation. their internal operations. We and our services partners focus these
• Ensuring ownership for RA matters is focused at the right level and data analytics on the communications, media and utility provider
business sector. markets that depend on complex, data- and logic-intensive order-to-
• How can assurance functions such as audit, fraud and RA work more cash processes. www.mda-data.com
closely together to achieve a joined up approach.
• Communications strategy to achieve buy in and fast response
to issues raised and speedy resolution. sPonsors
• How to benefit from lessons learnt. Roscom is the international leader in
independent, true end-to-end Test Event
Generation solutions for Revenue Assurance
with a global client base in over 54 countries. Our Osprey solutions
Pre-conference workshoP are used by most of the top fixed line, mobile and media operators as
part of their integrated Revenue Assurance risk strategy.
critical insights into telecoms fraud www.roscom.co.uk
an opportunity to gain up to the minute information WeDo Technologies is the leading supplier
on the fraud that’s affecting your revenue of Business Assurance solutions with more
than 100 system installations spread across
Monday 10th May 2010 67 countries. Its range of products includes Revenue Assurance,
Fraud, Roaming, Credit, Commissions and Churn Management, and
mark Johnson, ceo, telecom risk consulting ltd
it operates its own business consultancy unit, Praesidium. WeDo has
Workshop Agenda offices in 15 countries and it has three software development centres
www.wedotechnologies.com
Fraud management definitions
• Fraud evolution; how fraud has evolved and adapted to emerging
cVidya is a product company specialising in
telecom services & technology
Revenue Assurance, Data Integrity and Dealer
• Key fraud drivers; the motives and causes of telecom fraud & the typical
fraudster’s business case management solutions providing our customers
• Classifying telecom fraud; techniques for the classification of various with a combination of sophisticated providing
fraud issues our customers with a combination of sophisticated data analytics
• Fraud management tools; an introduction to the toolset used by fraud techniques. The suite allows operators to streamline and monitor their
management practitioners revenue chain and data integrity among sources thus enabling quick
identification and closing of existing and potential leakage points.
Mobile frauds
www.cvidya.com/English
• Typical post-paid fraud scenarios will be described by a leading expert,
with a review of:
• Detection tools; the tools used to detect frauds in progress or after the fact
• Investigation techniques; the approaches taken to investigating telecom exhibitor
fraud cases
• Fraud prevention; key controls and technical measures used to prevent
occurrences
Fixed line frauds
• Typical scenarios; pre-paid fraud scenarios will be described by a leading
expert, with a review of: co-sPonsor
• Detection tools; the tools used to detect frauds in progress or after the fact
• Investigation techniques; the approaches taken to investigating telecom
fraud cases
• Fraud prevention; key controls and technical measures used to prevent
occurrences
Bypass
• SIM Boxing; an analysis of the causes and approaches to the SIM boxing suPPorting associations
phenomenon
• IRSF; a review of the recent rise of international revenue share fraud as a
global issue
• Impact and response; a discussion of the bypass responses being
implemented by the industry

6. BOOkinG FORM
Revenue Assurance, Fraud Reduction and Cost Management in Telecoms 2010, Tuesday 11 - Wednesday 12 May 2010, London, UK
yes, i would like to register for the eVent: fiVe easy ways to book:
TELECOM OPERATORS OnLy ■ Register online at
I would like the VIP Attendee Package to include the 2 day conference + interactive CD ROM + 1 of the pre-
www.revenueassurance.info/2010
conference workshops (saving £50). £1947 (VAT will be added to your invoice where applicable) ■ Email us at
would like to attend the two day conference only. £999 + VAT@17.5% = £1173.83 events@arena-international.com
I cannot attend the conference but would like to receive the interactive CD ROM. £499 (VAT where applicable) ■ Tel +44 (0)20 7753 4268
I would like to attend the two day conference + 1 of the pre-conference workshops (savings £75)
■ Fax +44 (0)20 7915 9773
£1423 + VAT@17.5% = £1672.02 ■ Post
Arena international Events Group, John Carpenter House,
I would like to attend the two day conference + both of the pre-conference workshops (savings £75)
John Carpenter Street, London, EC4y 0An, Uk
£1623 + VAT@17.5% = £1907.02
I would like to attend the Vodafone pre-conference workshop only £499 + VAT@17.5% = £586.32 Venue Details
The two day conference will take place on Tuesday 11 and
I would like to attend the Telecom Risk Consulting Ltd pre-conference workshop only £499 + VAT@17.5% = £586.32 Wednesday 12 May 2010. The venue for all two days will be in
London. For further information contact our Operations department
I would like to attend both pre-conference workshops only £699 + VAT@17.5% = £821.32 on +44 (o) 207 753 4201.
FEES FOR ALL OTHER ATTEnDEES Are you registered?
I would like the VIP Attendee Package to include the 2 day conference + interactive CD ROM (saving £50) You will always receive an acknowledgement of your booking. If
£2448 (VAT will be added to your invoice where applicable) you do not receive anything, please call us on +44 (0) 20 7753
4268 to make sure we have received your booking.
I would like to attend the two day conference only. £1999 + VAT@17.5% = £2348.82
Total Discount code if applicable _________________________________
Discounts are at the discretion of Arena international and are not cumulative
Arena International Conference Delegate terms and conditions 5 General: You, your executive/s or your agents may not transfer or assign any of the rights or obligations of this
1 Scope of Agreement: These are the conditions of the contract between you, the Client (“You” and “your”) and Agreement (in whole or part) without our prior consent. Any attempt to resell, assign or transfer rights without our
Arena International Events Group (“Arena International Events Group”, “we”, “us” and “our”) governing your use of our consent will entitle us to cancel the contract without liability to you.
services, including the conference registration as set out in your booking form. This agreement constitutes the entire • This agreement is governed by and will be construed in accordance with English law and each party
agreement between Arena International Events Group and you. All prior agreements understandings and negotiations irrevocably agrees that the courts of England will have the non-exclusive jurisdiction to deal with any disputes
and representations (save for fraudulent misrepresentation) whether oral or in writing are cancelled in their entirety. The arising out of or in connection with this agreement.
terms of any other electronic communications will not form part of this agreement. • Grant of Licence: If your booking includes the CD-ROM, you warrant that you will only use the CD-ROM for
2 Our commitment to you: Should the Event be cancelled or the location be changed for reasons or circumstances your business purposes and shall not, without our prior written consent, make available, copy, reproduce, transmit,
beyond our control, we reserve the right to reschedule the Event, including changing the location, upon written disseminate, sell, licence, distribute, publish, broadcast or otherwise circulate the CD-ROM (or any part of it) to any
notice to you. Should the event fail to be rescheduled for any reason your refund shall not exceed the total charge other person other than in accordance with these terms and conditions.
received by us from you. • Arena International Events Group is subject to the UK Data Protection Act 1998 and is registered in the UK with the
3 Payment Terms: The Total Fees specified on the booking form are subject to an additional service charge of Information Commissioner to process your personal information. Our primary goal in collecting personal information
2.5% (“Service Charge”) applied to cover administration costs, and are exclusive of VAT and any other applicable from you is to give you an enjoyable customised experience whilst allowing us to provide services and features that
sales tax which shall be payable in addition. most likely meet your needs. We collect certain personal information from you, which you give to us when using our
• Following completion and return of the booking form, full payment including Service Charge is required within Sites and/or registering or subscribing for our products and services. We also collect certain personal data from other
five days from the invoice date or prior to the event if this is sooner. All registrants must provide a credit card number group companies to whom you have given information through their websites. If you do not want us to continue using
as a guarantee at the time of booking. We reserve the right to charge your card in full if payment is not received in this information please notify us at unsubscribe@arena-international.com. Any personal information supplied to SPG
accordance with these payment terms. We reserve the right to refuse admission if full payment is not received in Media Ltd as part of this registration process and/or any other interaction with SPG Media Ltd will be collected, stored
accordance with these terms. and used by SPG Media Ltd its subsidiaries, related companies or affiliates in accordance with the SPG Media Ltd
4 Cancellations: In the event of cancellation, 100% of the event fee is payable and non-refundable. All cancellation Privacy Policy. Please email privacypolicy@arena-international.com for a copy of the SPG Media Ltd Privacy Policy.
requests must be submitted to us in writing. If we agree to your cancellation then all cancellation fees are payable • The working language of the Event is English. Executives requiring an interpretation service must make their own
immediately after the acceptance of your cancellation in writing by us. arrangements at their own expense.
Arena International Events Group, a trading division of SPG Media Ltd. Registered Office: John Carpenter House, John Carpenter Street, London, EC4Y 0AN, UK. Registered in England No. 01155599. www.arena-international.com
Delegate Details please photocopy form for multiple bookings
Mr/Mrs/Ms/Dr: First Name: Surname:
Email: Tel: Job Title:
Fax: Department:
Company Details
Company: Address:
Town: Postcode: Country:
VAT Number: Nature of Business:
Payment Details
Purchase Order No.
■ I enclose a cheque drawn on a UK bank (please make cheque payable to SPG Media Limited and write reference REVA0510 on the reverse)
■ I will transfer payment to your Lloyds TSB account City Branch, London, UK: 01492549, sort code 30-00-02 (using reference REVA0510)
■ I would like to pay with my credit card ■ Visa ■ Mastercard ■ AMEX ■ Maestro ■ Solo
Card Number: Expiry Date: Issue Date: CSV*:
Cardholder's Name:
Cardholder's Address:
*The CSV number is the last 3 digit number on the reverse of the card
■ Yes, I have read and understood the terms and cancellations conditions and am happy to proceed with my registration MK1
Signature Date