CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers. CSS Corp proudly works with some of the world’s best known customer and partner brands. And, with a global multi-cultural workforce of more than 5000 staff across 20 locations worldwide, the company has established a strong global foundation to continue supporting its international customers and growth aspirations. Specialties ICT Services - Technology Adoption, Independent Verification & Validation (IV&V), Enterprise IT Support, Customer Support Solutions, Infrastructure Management

1. ICT Services
Technology Adoption
COMPANY
www.csscorp.com PROFILE

2. ABOUT US CSS CORP AT A GLANCE
CSS Corp is a global information and communications technol- Operations in 8 countries spread across North America, EMEA
ogy company with an impeccable record for designing, develop- and APAC regions
ing, deploying and managing end-to-end IT and network services. Over a decade of delivering excellence across services
From application development, testing and optimization through
to enterprise-level cloud enablement and round the clock techni- 5000+ resources and growing
cal support services, CSS Corp provides a truly impressive range of 250+ customer engagements across the globe
quality services that focus on delivering strategic value and ROI
Seamless Global Delivery Model executed from across 10
for its customers.
delivery centers worldwide
CSS Corp proudly works with some of the world’s best known Backed by Goldman Sachs, Sierra Ventures and SAIF Partners
customers and partner brands. Our commitment to client First company to get CMMi Level 5 Certification for Independent
satisfaction strengthens and extends our relationships.
Verification & Validation
Since its humble beginning in Chennai in 1995, CSS Corp has ISO27001 certified for security management
come a long way with headquarters in San Jose, CA, and a global
CSS Corp ITO Technology ranked #1 among support vendors by
multi-cultural workforce of 5000+ staff across 8 countries world-
wide. ‘The Black Book of Outsourcing’
Winner of ‘The Great Mind Challenge for Business’ Award from
IBM
Dedicated “CSS Corp Labs” for Technology Innovation and R&D.
CSS Corp’s “Go Cloud”“Tulip”“Service Request Tracking System
, ,
(SRTS) for iPhone and Blackberry”“BlackBerry Chart Framework”
,
are just a few of CSS Corp’s innovations
CSS Corp is also the first to offer cloud-based solutions for their
clients on Amazon's Public Cloud
ICT Services
Technology Adoption
COMPANY
www.csscorp.com PROFILE

3. OUR MISSION
100% Referenceable Customers
REWARDS AND
RECOGNITION
OUR VISION Ranked #1 amongst ITO technology support companies by the
To be the uncontested global leader in designing, deploying, ‘Black Book of outsourcing’ in 2010
optimizing and managing scalable information and communica- Awarded 'Best in Customer Service' bronze award at Contact
tions technology and processes to enable our customers to Center World Awards in 2009
achieve high levels of performance, efficiency, innovation and
value. Awarded ‘Lotus CTO Innovation’ Award also in 2009
Won ‘Best of the Best’ Award at QAI's Annual Software Testing
OUR VALUES
Conference in 2009
Clinched ‘IBM The Great Mind Challenge for Business’ Award for
Open & transparent with high standards of professional & the Sametime Innovation in 2009
personal integrity.
Won ‘Best in Customer Service' award at Contact Center World
Focused on delivering enhanced value for our customers & Awards in 2007
shareholders.
Also ranked #1 Mid-market IT Outsourcing Firm by the ‘Black
Innovative & passionate about what we do. Book of Outsourcing’ in 2007
Having respect & creating opportunities for our multicultural IAOP rated Cybernet-SlashSupport as a 'Rising Star' in Global
workforce. Outsourcing 100 in 2007
Being socially responsible, responsive & active in Named in ‘Software’ magazine’s list of Top 500 companies
our communities.
OUR JOURNEY OUR SERVICES
CSS Corp has come a long way since its humble beginning in 1995
to become a global information and communications technology
company with headquarters in San Jose, CA and a global multi-
Cloud
Enablement
cultural workforce of 5000+ across 8 countries in the world. Services
We started up with an R&D and application development Product & Infrastructure
company called Cybernet Software on 1995. With time and Application Adoption and
growth, we set up two more companies, namely, SlashSupport Lifecycle Operations
(the technology support division) and ReadyTestGo (our indepen- Services Services
dent verification and validation division) in Mar, 2000. In Oct 2006,
we floated ManageInfra as an Infrastructure Management Deployment
division of SlashSupport. Acceleration-
Services
As we grew, the need to consolidate all our services and compa-
nies grew and we combined all of them to form “CSS - Cybernet Technical
Support & Carrier and
SlashSupport” . Customer Convergence
In 2010, we acquired:
Care Services
UK based Aliquo Solutions Limited, a niche IT consulting firm
focused on IT transformation
With our industry knowledge, technology capabilities, smart
Glow Networks, a telecommunications services and
optimization and innovation, we are able to help our clients with
engineering company providing end-to-end network services
solutions to:
The remote infrastructure management services (RIMS)
Reduce administration & licensing cost
business unit of InteQ, a leader in On Demand IT Service
Management Minimize infrastructure costs
Enable faster deployment cycles
And, with this we became “CSS Corp” - the way the world knows us
today! Gaining access on-demand
Improve utilization of technology to drive growth
Improve operational performance
GROWTH Deliver their products and services more effectively and efficiently
SPREAD
SCALE
2010
CONSOLIDATION ACQUISITION RE-BRAND

4. OUR PEOPLE OUR SUCCESS STORIES
At CSS Corp, our people are our biggest assets! Our people are the 1. We handle 36,000 technology support requests per day across
reason behind our success. They’re the cornerstone to who we are thousands of consumer technology products for our customers
and proudly represent our core values.
2. We provide first-tier telephone, email, and chat-based helpdesk
We believe in developing and retaining good quality people, so support for employees of one of our clients, in the eight primary
that they can become our leaders of tomorrow. CSS Corp believes languages, spoken in the client’s North American, European, and
in offering much more than just a job. What we give our employ- Asian locations. Coverage includes the Windows, Linux, and Mac
ees is an opportunity for a full-fledged growth - both profession- platforms, enterprise applications such as Hyperion; and other
ally and personally. home-grown applications
Some of our key people strengths are highlighted below: 3. We provided a three stage datacenter migration to a client. The
migration provided them a virtualized environment, with 75%
Rigorous selection process - less than 2% of applicants hired reduction in physical servers, legacy system and slashed
Good mix of both lateral and campus hires operating costs
Retention through attractive career growth programs and
4. We reduced operational cost/transaction by 36% for
employee friendly policies
Engineering and 24% in QA for a leading information company
Excellent Training and Orientation across multiple domains
inclusive of cutting-edge technologies, communication and 5. We provided 24 x 7 Tier 1 NOC, Tier 2/3 Support for managing
leadership skills and skills needed to work as a team player in the ASP Environment and monitoring 500+ customers, 2000+
a cohesive unit servers spread over 3 data centers located in US and Europe for
a leading enterprise learning software applications provider
A global work culture which promotes innovation,
collaboration, constant learning, growth based on performance 6. We brought 45% reduction in support calls through better
and meritocracy, team-spirit and fun at work quality fixes for a leading provider of knowledge management
We are an equal opportunity employer systems to the legal industry
7. We improved the customer’s (a leading global supplier of
An ‘Open-Door’ policy which further reinforces the essence of accounting and business management solutions) Net Promoter
our values of “Openness and Transparency” Score (NPS) from 67% in 2008 to 82% in 2009
8. We contributed to development & maintenance of over 3
WE CARE
million lines of code for one of the largest companies in the
world specializing in Business Service Management software
We believe in giving back to the society that has done so much to 9. We enhanced performance from 12,000 to 30,000 transactions
help us grow in terms of brand, company and much more. We per minute for a leading global bank
believe that it is our duty to play an active role in building a better
world. 10. We helped improve the scalability by 30X for a large bank in
Oman
We aspire to enrich the lives and bring smiles to the faces of the 11. We are the techies behind “Tech Support for Dummies” – an
less fortunate in our society. We want to make this environment innovative service. Details given on:
more livable and pollution-free for our future generations. https://techsupportfordummies.com/
‘Green IT’ Execution Services as one of services, encouraging
employees to go paperless and adopting “Green Initiatives”, blood
donation camps, etc. are some of our initiatives in this direction.
Being socially responsible, responsive & active in our communities
CONTACT US
is one of our core values and we will continue to nurture this.
Our core focus areas are:
CSS Corp
Corporate Headquarters: Global Delivery Headquarters:
3031 Tisch Way 21, Sir Thyagaraya Road
Suite 300 T. Nagar
San Jose, CA 95128 Chennai 600017
Tel: +1 408 615 5700 Tel: +91 44 6676 8170 / 6632 2000
Fax: +1 408 615 5707 Fax: +91 44 2433 2262
For more information, you can visit http://www.csscorp.com
You can also reach out to:
Media Relations: media.css@csscorp.com
Sales: sales.css@csscorp.com