1. APURBA SARKAR
C/O Hirak Sarkar, Indranarayanpur Colony, Gangarampur, Dakshin Dinajpur, West Bengal;
apurba.sarkar9@yahoo.com,
Mobile : 9789828281/ 7548042688
PROFESSIONAL SUMMARY
• Management professional effective at work with the Team, as well as leading cross-functional teams in a
fast-paced environment.
WORK HISTORY
Senior Executive Operation March 2014 – Jul 2016
TRPC Service Team ltd - Chennai
1. Work Responsibility:
• Handling distribution in 401 k US retirement plan.
• Checking Disbursement.
• Processing stop reissue.
• Handling loan processing.
• Analyzing Hardship and In-Service distribution.
• Working on Relius portal for 401 k processing.
• Updating details of participant distribution in itask.
• Checking the eligibility criteria for the participants.
• Handling Termination, partial and Death distributions.
• Managed work flow to exceed quality service goals.
• Maintained up-to-date knowledge of process and service changes.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
2. Quality Control:
• Devising and establishing a team work procedures, standards and specifications.
• Reviewing employee requirements and making sure they are met.
• Setting standards for quality.
• Defining quality procedures in conjunction with IT staff.
• Setting up and maintaining controls and documentation procedures.
SKILLS
• Effective problem solver • Relius Software
• Process improvement solver • Skilled trainer
• Adherence to high customer standards • MS Office expert
• Quality-focused • Effective workflow management

2. • Making suggestions for changes and improvements and how to implement them in itask.
Executive – Operations Aug 2011 – Oct 2013
Anvidh Technologies Pvt.Ltd. – Chennai
• Identifying required actions necessary to achieve service level and quality targets, maximize first time call
resolution, and minimize customer complaints, transfers, and escalation.
• Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.
• Looking over the details and verifying the customer’s information.
• Ensuring proper documentation and interaction between customers as to avoid attrition happening on the
grounds of dissatisfaction in the processing.
• Ceasing the missing information and fulfill the ultimate customer satisfaction.
CERTIFICATIONS:
• Consumer awareness Project.
EDUCATION
MBA: Financial Management and Marketing Management 2013
Madras University – Chennai, India.
BBA: Business Management 2011
Madras University – Chennai, India.
ACCOMPLISHMENTS
• Won employment of the month June in 2016.
HOBBIES
• Photography • Swimming
• Travelling • Cooking
REFERENCES
• References available upon request.
LANGUAGES
• English
• Bengali
• Hindi

3. DATE:
Place: Apurba Sarkar
DECLARATION
I hereby DECLARE that all the information provided above is true to the best of my knowledge and belief.