This presentation entitled towards delivering information regarding the various sources & impact of attrition in BPO sector also provided with suggestions

1. WELCOME
To our Human Resource Management Project

3. TABLE OF CONTENTS
1 • Introduction
2 • Objective of Study
3 • Research Methodology
4 • Data Findings
5 • Suggestions
6 • Conclusion

4. INTRODUC TION

5. “Employees are the asset of an organization.”
In Human Resource Management , employee attrition is a
situation which employers face when an employee abandons
his position, leaves the position & join another company. The
BPO companies in India are facing the challenge to lower
attrition rates which are increasing at alarming proportions
bleeding out value both in terms of time & money.

6. OBJECTIVE OF STUDY

7.  To know about employee attrition , types &
causes in BPO sector.
Compare attrition rate of BPO sector with
another industrial sector.
Finding positive and negative impact of attrition
in BPO sector.
Strategies to reduce attrition rate & retain
employees in BPO sector.

8. RESEARCH METHODOLOGY

9. Type of Research - Problem oriented research
Type of Research Design – Diagnostic Research Design
Data Collection Method – External Secondary sources
( case studies , websites ,articles)
Samples used -
a. Primary Sample : BPO Sector - WIPRO Ltd .
(Haryana Branch)
a. Secondary Sample : FMCG Sector - Nestle India Ltd.
( Delhi Branch )

10. DATA FINDINGS

11. Why Employees leave BPO sector ?
According to Maslow’s Hierarchy of Needs Theory :
• Psychological Need – Lowest salary is the prime reason.
•Safety Need - Less job security is the prime reason.
•Social Need - No work life balance is the prime reason.
•Self Esteem Need - Low social status is the prime reason.
•Self Actualization Need – No provision for career
development programmes is the prime reason .

12. What make employees stay ?
( For example: In FMCG sector )
According to Herzberg’s Two Factor Theory :
Hygiene Factors - Good organizational relationship
satisfy majority of employees .
Motivators - Career growth satisfy majority of
employees .

13. Costs Associated with
Employee Attrition

14. Hiring Costs are the highest
Separation costs are the
lowest
Direct
Cost
Low Morale among
employees is the highest
Overtimeof other
employees is the lowest
Indirect
Cost

15. Type of Impacts affecting
BPO industry sector the most ?
.

16. 71%
29% Negative
Impact
Positive
Impact
The BPO industry gets
negatively impacted more
with high rate of employee
attrition . Thus it’s a curse ,
threatening the survival of
the organization .

17. SUGGESTIONS

18. Flexible Work Schedules
 Provide Employee Counselling
 Better appreciation , rewards & recognition
 Good superior –subordinate relationship
 Providing training and career development opportunities
 Increase in recreation and entertainment facilities
 Perform succession planning
 Offer a wealth of benefits & regular raises

19. CONCLUSION

20. As the opportunities are wide for the employees of BPO
sector, the attrition rate is very high .
So , it is in the hands of the organization to safeguard the
valuable employees , for which the management has to
ensure that the employees are satisfied with their
responsibilities and the job is offering them motivation to
continue with the company.