Your Key to Professional Success By Anuja Agnihotri HR Manager

1. Your Key to
Professional Success
By Anuja Agnihotri
HR Manager
Effective Communication Skill

2. Objectives
• Define and understand communication ,basic concept.
• To consider verbal and non-verbal communication
methods
• Tips to improve verbal and non verbal communication
• Communication Network
• List and overcome the filters/barriers in a communication
process
• To understand and practice effective listening skills
• Practice active listening

3. What is communication?
COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES FROM ONE
PERSON TO ANOTHER.COMMUNICATION IS THE
PROCESS OF MEANINGFUL INTERACTION
AMONG HUMAN BEINGS
 Communicate
(from Latin word “to share”)

4. Its Essences:
• PERSONAL PROCESS
• OCCURS BETWEEN PEOPLE
• INVOLVES CHANGE IN BEHAVIOUR
• MEANS TO INFLUENCE OTHERS
• EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
• TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
• IT IS A SOCIAL AND EMOTIONAL PROCESS

5. Basic Concept/Process
• Sender
• Message
• Medium
• Receiver
• Feedback

6. Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

7. 5 Methods of
Communication
• Written word
• Spoken word
• Visual images
• Multimedia
• Symbolic gesture

8. Hierarchy

9. Verbal Communication
This communication is used to exchange the ideas,
thought, feeling or even to express emotions of
human.
Written words-
• Communication that is done by writing
letters,notes,e-mails,books,newspapers etc. are
wrote to communicate an idea that should be clear,
grammatically correct, concrete language, logical
outline structure of information is also important.

10. Spoken Words
• A respectful tone of voice conveys that you are taking
others seriously and that you also expect to be taken
seriously.
• Vocal Variety
– Pitch
– Rate
– Volume
• Vocal Energy

11. • Effective Verbal Messages
– Reasoning
– Evidence
– Credibility
– Organization
– Style
• Verbal communication implication of words
and phrases, semantics

12. Non Verbal
Communication
Non verbal communication includes Gestures,Postures,Movements
 Eye contact is vital for good communication
 Direct eye-to-eye contact
 Sustained 5-10 seconds
 POSTER
-Stand tall
– Balance weight forward
– Relax

13. Hands
Natural gestures
Waist or higher
No hands in pockets
No nervous manipulators
65% communication takes place in non
verbal

15. Tips to improve Body
Language
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false cues
• Maintain eye contact
• Smile genuinely

16. COMMUNICATION
NETWORKS
Communication is to be done in 2 types that is
given below
Informal Network
Free to move in any direction may skip formal
chain of
command. Likely to satisfy social and
emotional needs
and also can facilitate task accomplishment
.

17. Formal Network :
Virtually vertical as per chain go
command within the hierarchy

18. TOTAL
COMMUNICATION PROCESS
Reading
16%
Writing
9%
Speaking
30%
Listening
45%

19. Barriers to
communicate
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions

20. Barriers in
communication
Barriers to
effective
communication
Language
NoiseTime
DistractionsOther people
Put downsToo many questions
Distance
Discomfort
with the topic
Disability
Lack of interest

21. HearingVs Listening
Hearing – Physical process,
natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process
of listening.

22. Listening Skills
• Listening to others is an elegant art.
• Good listening reflects courtesy and good
manners.
• Listening carefully to the instructions of
superiors improve competence and
performance.

23. • The result of poor listening skill could be
disastrous in business, employment and social
relations.
• Good listening can eliminate a number of
imaginary grievances of employees.
• Good listening skill can improve social
relations and conversation

24. Effective
Communication
• Critical to your success
• Starts with good planning
• Requires practice
• Uses the eyes, the body, the hands, and the
voice purposefully
• Uses visual aids effectively

25. Effective
Communication Skills
Effective
Communication skills
Eye contact & visible mouth
Body language
Silence
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questions

26. How to Improve Existing Level of
COMMUNICATION?
• Improve Language
• Improve Pronunciation.
• Work On Voice Modulation.
• Work On Body Language.
• Read More
• Listen More
• Avoid Reading Or Watching Or Listening Unwanted
Literature, Gossip, Media Presentation Etc.
• Practice Meditation & Good Thoughts

27. • Interact With Qualitative People.
• Improve On You Topic Of Discussion,
• Think And Speak.
• Do Not Speak Too Fast.
• Use Simple Vocabulary.
• Do Not Speak Only To Impress Someone.
• Look Presentable And Confident
• Smiling face

28. Effective Delivery
Requires Practice

30. SUCCESS TO YOU
• in the new global and diverse
workplace requires
excellent communication skills!

31. Questions

32. THANK YOU!!