My resume

A
ANUPAMA M RAMAMURTHY
E-Mail: anuravi96@gmail.com/ Contact: +91 9880099770
SENIOR MANAGEMENT PROFESSIONAL
 PROJECT MANAGEMENT - IT INFRASTRUCTURE  PMO  TRANSITION MANAGEMENT 
Demonstrated success in delivering innovative Project Management solutions that reduced costs, improved
efficiencies, supported organizational goals and maximized technology utilisation
Proven skills in handling over 20 Small to Medium Scaled IT Infrastructure Projects & ensuring delivery of
projects within time & cost parameters; last associated with IBM India Pvt. Ltd. as Project Manager (IT
Infrastructure Projects)
M.Sc. (Statistics) & ITIL V3 Certified Professional offering over 13 years of rich & comprehensive experience in
the area of:
- Project Management
- Workload Prioritization
- Best Practices Implementation
- MIS/Reports/ Dashboards
- Global Service Delivery
- Effort & Cost Estimation
- Quality Assurance/ SLA Compliance
- Client Relationship Management
- Transition Management
- Budgeting/ Claim Administration
- Process Enhancement
- Team Management/Training
• Forward Focussed Project Manager with significant exposure in all phases of Project Management viz. Planning,
Delivery, Finance, Resource Management, Risk Management & Quality Assurance in adherence with International
guidelines
• Acquired a clear understanding of the technology trends with the distinction of instituting new practices to achieve
business excellence at the lowest overall cost; strategically applied PMP Practices within projects for achieving
the desired results
• Highly skilled in managing Large Scale Transition activities entailing planning, progress monitoring, regular
reporting to various stakeholders and timely delivery; successfully transitioned several processes from US (HCC)
to India (LCC)
• Effectively handled project assignments with focus on various infrastructure technologies while working in a
Global Shared Service Envoirment; gained expertise of working in different time zones for US/ Canada, Asia
Pacific and EMEA clients
• Merit of taking several initiatives related to Quality/ ISO Audit Process, Diversity Drive, Security & Compliance,
Team Development & Training, etc.; distinction of being rewarded for excellent Stakeholder Management & Quality
initiatives
• A Customer-Centric Professional with distinguished abilities in custom designing solutions, facilitating stakeholder
coordination and motivating team members to maintain deliverables as per SLAs negotiated with clients
• An Effective Leader with proven abilities in leading teams during the project phase, training & guiding team
members and enabling knowledge sharing among the team; possess excellent communication, problem solving and
analytical skills
NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER ENTAIL
With IBM India Pvt. Ltd.
• Holds the distinction of successfully handling Medium to Small Scaled projects like Server Build, SAN Allocation,
SAN De-allocation, Procurement/ Renewal of Software Licenses, Network Cabling, etc. as per PMP guidelines
and IBM standards
• Steered efforts towards implementing service standards and guidelines that serve as benchmark for excellent
service delivery with emphasis on the Global Delivery Framework based on Lean Principles
With Hewlett Packard (Global e-Business Operations Pvt. Ltd.)
• Undertook Quality Initiatives and was pivotal in attaining ISO 20252 Documentation for the team; guided team on
the process to be followed and also pursued the team members to ensure the relevant processes are in place for the
ISO Certification
• Oversaw Transition Management entailing understanding customer’s requirements, scheduling training,
drafting SLAs till the sign-off and taking ownership; successfully Transitioned several processes from US, Canada &
LA Regions to India like:
o Voice of Customer Survey Process – A Global Survey for Americas HP Partner Operations, E2E Metrics
Reporting Process, Program Administration Process viz., Claims Administration, Deals, etc.
• Successfully managed Projects like:
o HP Certification, Exams, Courses & Curricula Development at the High Level
o 2 Critical Projects Lifecycle Management of HP’s Certification and Training
• Merit of proposing a Business Solution entailing development of an Access based tool for establishing
Certification Path Logic: which got nominated for HP Tech Conference-09 and the work was widely
acknowledged and appreciated by the business as one of three key projects by the engagement that year
SKILL SET
• Managing & controlling projects with respect to cost, resource deployment, time over-runs and quality compliance
to ensure its satisfactory execution; ensuring SLA/TAT Compliance and addressing queries
• Preparing the Budget and managing the key financial KPIs for the project; carrying out advance planning for
resource mobilization and preparing the project dashboards and metrics for calculating the productivity &
schedule variances
• Reporting Project Status on regular basis based on outputs from project execution & updating the lessons learnt for
improving the output; closely monitoring the risks for the project with inputs from stakeholders and regularly
updating to management
• Facilitating large scale Process Transitions and ensuring uniformity in the process understanding at the client’s &
the organization’s end during the transition period
• Analysing business needs & spearheading initiatives for establishment of IT infrastructure including procurement
of services, hardware & licenses; conducting vendor negotiations, estimating IT infra budgets & governing
operating expenses
• Leading & monitoring the performance of the team members for maintaining excellence in project operations;
training the staff on the new systems implemented to enhance their operational efficiency leading to increased
productivity
ORGANISATIONAL EXPERIENCE
Apr’10 to Oct’13: IBM India Pvt. Ltd. Bangalore as Project Manager (IT Infrastructure Projects)
Highlights:
• Spearheaded the Project Management Office and handled a gamut of tasks like:
o Claim Administration entailing requesting Project Office Claim Codes, communicating to the team, monitoring
hours clocked against hours worked by project resources, etc.
o Program Administration and facilitated Projects Classification based on the criticality & priority to the
projects and allocation of the projects at the Program Level; prepared presentations for the Management
Review Meetings
• Credit of functioning as a First Line Manager and led a team of 20+ Project Coordinators for:
o Monitoring daily tasks & deliverables of the team, initiating periodic client’s call and addressing issues related
to projects
o Conducting Focal Point Review of team members & their appraisals, providing their development areas &
career plan, etc.
• Efficiently served as a Resource Manager and handled resource planning, forecast and allocation for optimum
utilisation
• Successfully handled various stages of the project as a Project Manager like the:
Initiation Phase:
• Identified the stakeholders, discussed the requirements with customers to understand the scope of the project and
their expectation on timelines
• Prepared the proposal document and costing, which served as the scope & cost baseline once it was approved by
the customer
Planning Phase
• Involved in requirements gathering, identification of stakeholders, high level milestone plan development,
identifying the risks and dependencies and their impact analysis
• Listed out all assumptions which may have a bearing on the Project Delivery, facilitated Deliverables & Acceptance
Criteria Definition, etc.; prepared the Draft Version of all plan documents during this phase with high level inputs
Execution Phase:
• Engaged the resources, initiated the procurement process and conducted kick-off call with resources to prepare &
fine tune the project plan
• Thoroughly discussed the entire set of Project Management Plans like Communication Management Plan, Risk Plan
& Project Plan on a regular basis with the team to review the status
Monitoring and Controlling Phase
• Closely monitored project progress through various metrics and also through the Detailed Weekly Status Report,
which served as the official project document for the team with separate sections for Action Log, Issue Log, Risk
Log, etc.
• Discussed the contents of this document with the customer also on a weekly basis to make them aware of the
project status so that there are no unwanted surprises for them
Closure Phase
• Obtained the official sign-off from the customer on the Deliverables Acceptance Form, after the deliverables are
completed, based on the criteria defined & accepted during the Initiation Phase.
• Arranged a formal closure meeting with the team to review the lessons learnt during the project and provided
feedback to the Program Office about any new improvement ideas to overcome the problems faced during the
project delivery
• Played a key role in Billing submission on time, releasing the resources from the project, filing all the evidences in
the PCB and sending a formal notification to all stakeholders about project closure
Feb’04 to Apr’10: Hewlett Packard (Global e-Business Operations Pvt. Ltd.), Bangalore as Business Analyst
Growth Path: Joined as Production Lead and rose to the position of Business Analyst in Jul’07
Highlights:
As Business Analyst (Jul’07 to Apr’10)
• Proposed a Business Solution for development of an Access based tool to establish Certification Path Logic: details
included:
o The business wanted to understand from data the learning path that needed to be taken by the individuals for
attaining a certification; this information was previously collected manually by gluing together screen shots of the
system that enabled the business get the exact Certification Path together with added enhancements
• Proactively supported in development and implementation of the Project Tracker, an Access based tool for the
internal use & led Project Rigor Process for the team
• Demonstrated excellence in overseeing Metrics & Dashboard, HP Certification & Exam Reporting and conducting
Surveys for US, Canada & LA Channel Partners
As Transition/ Production Lead (May’06 – Jun’07)
• Involved in Metrics Reporting entailing capturing Metrics Data from different regions & functions and then
collating & presenting visual dashboards & performance trends to the Senior Management
• Proactively provided support to Management for Training Details, Meetings, Team Updates, HC Reconciliation,
Attrition Management, Performance Dashboard Formats, Presentations, etc.; prepared Performance Dashboard for
the team
• Played a key role in ensuring process quality through quality check, identifying Corrective Action & taking
Preventive Action
• Significantly contributed in Transitioning & Process Planning through regular follow-ups, tools and resource
planning; prepared and updated Process Documents like SIPOC, Process Maps & Content
• Essayed a major role in monitoring regular team deliverables, participating in discussions with a lot of zeal and
exhibiting great ability to build relationships with Business Stakeholders
PREVIOUS EXPERIENCE
Mar’03 to Jan’04: MScource India Pvt. Ltd., Bangalore as Quality Lead
Aug’94 to Dec’00: GTZ (A German Agency for Technical Cooperation) Bangalore as Research Analyst
Key Projects Executed:
• GTZ-Hitech Training Scheme, A Project of Govt of India, assisted by World Bank under “Hitech Training Scheme”
• Financing Engineering Education in India
• ‘Jal Nirmal’ – Karnataka Rural Water Supply and Sanitation – A Project of Govt. of Karnataka
• Sector Study on Technical Education – A Project of Govt. of Karnataka
• Integrated Rural Water Supply and Environmental Sanitation Project – A Project of Govt. of Karnataka
EDUCATION
Pursuing Project Management Professional (PMP) Certificate from PMI
Advanced Diploma in Systems Management from NIIT, Bangalore in 1994
M.Sc. (Statistics) from Bangalore University in 1994
B.Sc. (Maths, Statistics & Physics) from Bangalore University in 1991
IT Skills:
• Well versed with MS Office Tools (Word, Excel, PowerPoint, Project & Visio) and Internet Applications
Certifications/Trainings Attended
• Workshop on Project Management based on PMBOK Guide, PMI
• ITIL V3 Certification
• Leadership Programs from IBM & HP
• Green Belt Training
• Customer in Focus
• Business Communication
• Access Neutralization
• Courses in Yoga & Meditation
PERSONAL DETAILS
Date of Birth: 08-01-1970
Languages Known: English, Kannada and Hindi
Address: No.535, RHCS Layout, Annapoorneswari Nagar, Nagarbhavi II Stage, Bangalore - 560 091
Location Preference: Bangalore

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My resume

  • 1. ANUPAMA M RAMAMURTHY E-Mail: anuravi96@gmail.com/ Contact: +91 9880099770 SENIOR MANAGEMENT PROFESSIONAL  PROJECT MANAGEMENT - IT INFRASTRUCTURE  PMO  TRANSITION MANAGEMENT  Demonstrated success in delivering innovative Project Management solutions that reduced costs, improved efficiencies, supported organizational goals and maximized technology utilisation Proven skills in handling over 20 Small to Medium Scaled IT Infrastructure Projects & ensuring delivery of projects within time & cost parameters; last associated with IBM India Pvt. Ltd. as Project Manager (IT Infrastructure Projects) M.Sc. (Statistics) & ITIL V3 Certified Professional offering over 13 years of rich & comprehensive experience in the area of: - Project Management - Workload Prioritization - Best Practices Implementation - MIS/Reports/ Dashboards - Global Service Delivery - Effort & Cost Estimation - Quality Assurance/ SLA Compliance - Client Relationship Management - Transition Management - Budgeting/ Claim Administration - Process Enhancement - Team Management/Training • Forward Focussed Project Manager with significant exposure in all phases of Project Management viz. Planning, Delivery, Finance, Resource Management, Risk Management & Quality Assurance in adherence with International guidelines • Acquired a clear understanding of the technology trends with the distinction of instituting new practices to achieve business excellence at the lowest overall cost; strategically applied PMP Practices within projects for achieving the desired results • Highly skilled in managing Large Scale Transition activities entailing planning, progress monitoring, regular reporting to various stakeholders and timely delivery; successfully transitioned several processes from US (HCC) to India (LCC) • Effectively handled project assignments with focus on various infrastructure technologies while working in a Global Shared Service Envoirment; gained expertise of working in different time zones for US/ Canada, Asia Pacific and EMEA clients • Merit of taking several initiatives related to Quality/ ISO Audit Process, Diversity Drive, Security & Compliance, Team Development & Training, etc.; distinction of being rewarded for excellent Stakeholder Management & Quality initiatives • A Customer-Centric Professional with distinguished abilities in custom designing solutions, facilitating stakeholder coordination and motivating team members to maintain deliverables as per SLAs negotiated with clients • An Effective Leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team; possess excellent communication, problem solving and analytical skills NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER ENTAIL With IBM India Pvt. Ltd. • Holds the distinction of successfully handling Medium to Small Scaled projects like Server Build, SAN Allocation, SAN De-allocation, Procurement/ Renewal of Software Licenses, Network Cabling, etc. as per PMP guidelines and IBM standards • Steered efforts towards implementing service standards and guidelines that serve as benchmark for excellent service delivery with emphasis on the Global Delivery Framework based on Lean Principles With Hewlett Packard (Global e-Business Operations Pvt. Ltd.) • Undertook Quality Initiatives and was pivotal in attaining ISO 20252 Documentation for the team; guided team on the process to be followed and also pursued the team members to ensure the relevant processes are in place for the ISO Certification
  • 2. • Oversaw Transition Management entailing understanding customer’s requirements, scheduling training, drafting SLAs till the sign-off and taking ownership; successfully Transitioned several processes from US, Canada & LA Regions to India like: o Voice of Customer Survey Process – A Global Survey for Americas HP Partner Operations, E2E Metrics Reporting Process, Program Administration Process viz., Claims Administration, Deals, etc. • Successfully managed Projects like: o HP Certification, Exams, Courses & Curricula Development at the High Level o 2 Critical Projects Lifecycle Management of HP’s Certification and Training • Merit of proposing a Business Solution entailing development of an Access based tool for establishing Certification Path Logic: which got nominated for HP Tech Conference-09 and the work was widely acknowledged and appreciated by the business as one of three key projects by the engagement that year SKILL SET • Managing & controlling projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure its satisfactory execution; ensuring SLA/TAT Compliance and addressing queries • Preparing the Budget and managing the key financial KPIs for the project; carrying out advance planning for resource mobilization and preparing the project dashboards and metrics for calculating the productivity & schedule variances • Reporting Project Status on regular basis based on outputs from project execution & updating the lessons learnt for improving the output; closely monitoring the risks for the project with inputs from stakeholders and regularly updating to management • Facilitating large scale Process Transitions and ensuring uniformity in the process understanding at the client’s & the organization’s end during the transition period • Analysing business needs & spearheading initiatives for establishment of IT infrastructure including procurement of services, hardware & licenses; conducting vendor negotiations, estimating IT infra budgets & governing operating expenses • Leading & monitoring the performance of the team members for maintaining excellence in project operations; training the staff on the new systems implemented to enhance their operational efficiency leading to increased productivity ORGANISATIONAL EXPERIENCE Apr’10 to Oct’13: IBM India Pvt. Ltd. Bangalore as Project Manager (IT Infrastructure Projects) Highlights: • Spearheaded the Project Management Office and handled a gamut of tasks like: o Claim Administration entailing requesting Project Office Claim Codes, communicating to the team, monitoring hours clocked against hours worked by project resources, etc. o Program Administration and facilitated Projects Classification based on the criticality & priority to the projects and allocation of the projects at the Program Level; prepared presentations for the Management Review Meetings • Credit of functioning as a First Line Manager and led a team of 20+ Project Coordinators for: o Monitoring daily tasks & deliverables of the team, initiating periodic client’s call and addressing issues related to projects o Conducting Focal Point Review of team members & their appraisals, providing their development areas & career plan, etc. • Efficiently served as a Resource Manager and handled resource planning, forecast and allocation for optimum utilisation • Successfully handled various stages of the project as a Project Manager like the: Initiation Phase: • Identified the stakeholders, discussed the requirements with customers to understand the scope of the project and their expectation on timelines • Prepared the proposal document and costing, which served as the scope & cost baseline once it was approved by the customer Planning Phase
  • 3. • Involved in requirements gathering, identification of stakeholders, high level milestone plan development, identifying the risks and dependencies and their impact analysis • Listed out all assumptions which may have a bearing on the Project Delivery, facilitated Deliverables & Acceptance Criteria Definition, etc.; prepared the Draft Version of all plan documents during this phase with high level inputs Execution Phase: • Engaged the resources, initiated the procurement process and conducted kick-off call with resources to prepare & fine tune the project plan • Thoroughly discussed the entire set of Project Management Plans like Communication Management Plan, Risk Plan & Project Plan on a regular basis with the team to review the status Monitoring and Controlling Phase • Closely monitored project progress through various metrics and also through the Detailed Weekly Status Report, which served as the official project document for the team with separate sections for Action Log, Issue Log, Risk Log, etc. • Discussed the contents of this document with the customer also on a weekly basis to make them aware of the project status so that there are no unwanted surprises for them Closure Phase • Obtained the official sign-off from the customer on the Deliverables Acceptance Form, after the deliverables are completed, based on the criteria defined & accepted during the Initiation Phase. • Arranged a formal closure meeting with the team to review the lessons learnt during the project and provided feedback to the Program Office about any new improvement ideas to overcome the problems faced during the project delivery • Played a key role in Billing submission on time, releasing the resources from the project, filing all the evidences in the PCB and sending a formal notification to all stakeholders about project closure Feb’04 to Apr’10: Hewlett Packard (Global e-Business Operations Pvt. Ltd.), Bangalore as Business Analyst Growth Path: Joined as Production Lead and rose to the position of Business Analyst in Jul’07 Highlights: As Business Analyst (Jul’07 to Apr’10) • Proposed a Business Solution for development of an Access based tool to establish Certification Path Logic: details included: o The business wanted to understand from data the learning path that needed to be taken by the individuals for attaining a certification; this information was previously collected manually by gluing together screen shots of the system that enabled the business get the exact Certification Path together with added enhancements • Proactively supported in development and implementation of the Project Tracker, an Access based tool for the internal use & led Project Rigor Process for the team • Demonstrated excellence in overseeing Metrics & Dashboard, HP Certification & Exam Reporting and conducting Surveys for US, Canada & LA Channel Partners As Transition/ Production Lead (May’06 – Jun’07) • Involved in Metrics Reporting entailing capturing Metrics Data from different regions & functions and then collating & presenting visual dashboards & performance trends to the Senior Management • Proactively provided support to Management for Training Details, Meetings, Team Updates, HC Reconciliation, Attrition Management, Performance Dashboard Formats, Presentations, etc.; prepared Performance Dashboard for the team • Played a key role in ensuring process quality through quality check, identifying Corrective Action & taking Preventive Action • Significantly contributed in Transitioning & Process Planning through regular follow-ups, tools and resource planning; prepared and updated Process Documents like SIPOC, Process Maps & Content • Essayed a major role in monitoring regular team deliverables, participating in discussions with a lot of zeal and exhibiting great ability to build relationships with Business Stakeholders PREVIOUS EXPERIENCE Mar’03 to Jan’04: MScource India Pvt. Ltd., Bangalore as Quality Lead Aug’94 to Dec’00: GTZ (A German Agency for Technical Cooperation) Bangalore as Research Analyst
  • 4. Key Projects Executed: • GTZ-Hitech Training Scheme, A Project of Govt of India, assisted by World Bank under “Hitech Training Scheme” • Financing Engineering Education in India • ‘Jal Nirmal’ – Karnataka Rural Water Supply and Sanitation – A Project of Govt. of Karnataka • Sector Study on Technical Education – A Project of Govt. of Karnataka • Integrated Rural Water Supply and Environmental Sanitation Project – A Project of Govt. of Karnataka EDUCATION Pursuing Project Management Professional (PMP) Certificate from PMI Advanced Diploma in Systems Management from NIIT, Bangalore in 1994 M.Sc. (Statistics) from Bangalore University in 1994 B.Sc. (Maths, Statistics & Physics) from Bangalore University in 1991 IT Skills: • Well versed with MS Office Tools (Word, Excel, PowerPoint, Project & Visio) and Internet Applications Certifications/Trainings Attended • Workshop on Project Management based on PMBOK Guide, PMI • ITIL V3 Certification • Leadership Programs from IBM & HP • Green Belt Training • Customer in Focus • Business Communication • Access Neutralization • Courses in Yoga & Meditation PERSONAL DETAILS Date of Birth: 08-01-1970 Languages Known: English, Kannada and Hindi Address: No.535, RHCS Layout, Annapoorneswari Nagar, Nagarbhavi II Stage, Bangalore - 560 091 Location Preference: Bangalore