Creating a Culture of Engagement: The ROI of Transparency and Communication
In the last few years, “Engagement” has replaced “Wellness” as the catch-all employee retention buzzword. But what is engagement, exactly? It’s more than just building a killer physical workspace that employees want to perform their work in day to day - it’s building a cultural rapport of give and take; one where employees feel they can add to and be an active part of a brand's forward momentum. Disengaged employees make up a startling 71% of the workforce in the US - those employees leave havoc in their wake, through negativity, decreased output, and absenteeism. Many employers believe that parting ways with difficult employees will improve their workforce, but the unfortunate reality is that the discontent moves with the departing employee, and can tarnish a company’s reputation with potential talent, and within their industry. So, given the challenges of building and retaining a staff filled with top talent, what is a company to do? It’s crucial to create a culture of communication and accountability from the top-down. To champion and foster a value-based business, empowering senior leadership to set strategic and cultural goals, and encourage employees to communicate and take action to help meet those goals openly. Join us to learn top-down strategies for fostering a killer company culture, no matter the company model. In this session you will learn: - What employee engagement looks like - How to hold employees accountable for goals and their outcomes - The importance of transparency - Ways to create business value through culture - How to harness the talents of all personality types - Tactics to put ideas into action *Gallup Management Journal's semi-annual Employment Engagement Index
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Creating a Culture of Engagement: The ROI of Transparency and Communication
- 1. Creating a Culture of Engagement - The ROI of Transparency and Communication
- 2. Disengaged Employees Anne Stefanyk • Biz: KanopiStudios.com • d.o: Annabella • twitter: @eskimoYogi • anne@kanopistudios.com
- 5. - Gallup - State of the American Workplace report, February 2017 Disengaged employees make up approximately 71% of the workforce in the US
- 6. Today • What is a Culture of Engagement • The Drivers • Steps Forward • Management • Perks, Benefits, and Extras
- 7. The Whats and the Whys
- 11. Disengaged Employees Ice Cream ≠ Engagement (but it should)
- 12. • Increased productivity • Stronger retention, satisfaction • Better communication • Higher creativity • Increased happiness • Attraction when recruiting top talent Disengaged Employees Better Engagement Brings
- 13. Satisfaction is about • Doing my job • Making me successful • Personal commitment Disengaged Employees Satisfied vs Engaged Employees Engagement is about • Doing my job above and beyond • Making me AND the company successful • Mutual Commitment
- 14. The Drivers of Engagement
- 15. • Define and evangelize your mission, vision, and purpose The Drivers of Engagement
- 16. • Define and evangelize your mission, vision, and purpose • Clarify roles, expectations, and advancement opportunities The Drivers of Engagement
- 17. • Define and evangelize your mission, vision, and purpose • Clarify roles, expectations, and advancement opportunities • Regular feedback and course-correction The Drivers of Engagement
- 18. • Define and evangelize your mission, vision, and purpose • Clarify roles, expectations, and advancement opportunities • Regular feedback and course-correction • Honest internal communications The Drivers of Engagement
- 20. • Recognize employees are just as important as clients • Create an realistic, honest and solutions-focused evaluation / recognition system • Regularly encourage group activities, dialogue, check- in. • Communications are clear, transparent, and direct • Celebrate the work Foundational Steps
- 21. The Good, the Bad, & the Ugly
- 22. Introverts
- 23. • Be willing to have difficult conversations • Set a good example • Communicate consistently and transparently • Take suggestions (and be willing to act on them) • Work with leadership on communication skills Communications
- 24. Perks, Benefits, and Extras
- 25. • Professional Development • Team or departmental bonding • Individual Recognition • Competitive pay and benefits? Perks, Benefits, & Extras
- 26. Capturing your employees heads Engagement is About Resulting in discretionary effort Which is the MAGIC DUST and their HEARTS Leading to superior business results
- 27. Thank you! Q&A
- 28. WHAT DID YOU THINK? Locate this session at the DrupalCon Baltimore website: http://baltimore2017.drupal.org/ schedule Take the survey https://www.surveymonkey.com/r/ drupalconbaltimore