1. ANNA M. GAY
Oakland Park, Florida 33309 **Mobile: 561-808-3824 **Email: Annagay78@yahoo.com
Highly qualified and results-oriented financial and administrative professional with more than 5
years of experience in sales and as an associate in the financial products and financial services
industries. Reputation as a highly motivated self-starter with strong communication and
persuasive presentation skills. Combine background knowledge and qualifications in
administration, sales and marketing, events and promotions, entrepreneurship, banking,
collections (Operations), loan servicing such as refinancing, closing and funding loans. Excel in
professional staff training, mentoring and leadership. Capabilities include:
• Have excellent time management and organizational skills
• Strong customer service focus and goals oriented
• Enthusiastic, self-motivated and outgoing
• Be able to establish productive relationships with people at all levels
• Possess good communication and presentation skills
• Have a positive and adaptable approach to problem solving
• Proficient in computer skills such as Microsoft Word, Power Point and Excel
• Ability to multi-task and work in a fast pace, high volume environment
• Ability to type 60 WPM
PROFESSIONAL EXPERIENCE
KAPLAN UNIVERSITY
Admissions Specialist
Fort Lauderdale, Florida (November 2014 – Present)
• Manage company generated leads and personally developed leads by
interviewing and selecting qualified students for enrollment.
• Guide prospective students through the admissions and enrollment process.
• Use a consultative approach to market the value of beginning and/or continuing
an education.
• Use a consultative approach to market the value of beginning and/or continuing
an education.
• Recommend academic programs that best fit student needs and capitalizes on
their talent.
• Build rapport, provide sense of urgency, and overcome objections.
• Motivate students to make a change and ensure they are prepared to start.
BANK OF AMERICA OPERATIONS/HOME LOANS
Mortgage Closer and Funder/Mortgage Specialist
South Jordan, Utah/Fort Lauderdale, Florida (February 2007 – August 2013)
• Deal and understand vesting requirements, payoff information, and escrows.
• Function in a high paced environment by preparing various closing documents.
• Coordinate preparation of loan closing packages, including issuance of funds and
closing instructions to ensure the marketability of loans.
• Develop rapport with customers and assure customers the development of status
of their home refinance and assist customers experiencing hardship.
• Documenting and validating income and completing second mortgage
modifications as well as identifying solutions that will improve the account in a
timely manner.
• Resolving late stage delinquencies on customer’s home loans through both
inbound and outbound collection calls (minimum of 300 inbound and or outbound
calls a day/closed and funded between 40 to 50 accounts a month)
• Educate customers on their account terms and determine the reason for their

2. delinquency on their accounts.
• Assist customers in banking transactions such as deposits, withdrawals, money
order, payments of credit cards and loans, etc.
SMART COMMUNICATIONS/CUADRO ACCESS
Business Owner/Event and Marketing Coordinator
General Santos City, Philippines (June 2003 – May 2006)
• Accomplishes marketing and sales human resource objectives by recruiting,
selecting, orienting, training, assigning, scheduling, coaching, counseling, and
disciplining employees; planning, monitoring, appraising, and reviewing job
contributions; enforcing policies and procedures.
• Achieves marketing and sales operational objectives by contributing marketing
and sales information and recommendations to strategic plans and reviews;
preparing and completing action plans; implementing production, productivity,
quality, and customer-service standards; resolving problems; completing audits;
identifying trends; determining system improvements; implementing change.
• Accomplishes marketing and sales objectives by planning, developing,
implementing, and evaluating advertising, merchandising, and trade promotion
programs; developing field sales action plans.
NEWTON ELECTRICAL EQUIPMENT CO, INC.
Executive Assistant
Quezon City, Philippines (May 1997 – June 1999)
• Managing the day-to-day operations of the office
• Organizing and maintaining files and records.
• Planning and scheduling meetings and appointments
• Managing projects and conducting research.
• Preparing and editing correspondence, reports, and presentations
• Making travel and guest arrangements.
• Providing quality customer service
CAREER ACHIEVEMENTS
• The Bank of America Spirit Card (Outstanding Contributions) in 2007
• Bank of America Global Recognition in 2008
• Bank of America Certification of Excellence in 2009
• Bank of America Recognition for Top VOC (Voice of Customers Survey at 97%)
• Career Workshop in 2011
• Entrepreneurship Workshop in 2006
• Small Business Management in 2004 -
• Financial Management Seminar in 2004
EDUCATION AND TRAININGS
Bachelor of Arts in English Major in Literature in Mindanao State University
General Santos City, Philippines in April 2005
Equivalency Report from International Education Research Foundation, Inc. (IERF)
Overall Grade Point Average 2.71
Associate in Computer Secretarial at Systems Technology Institute
Quezon City, Philippines in April 1997
Equivalency Report from International Education Research Foundation, Inc. (IERF)
Overall Grade Point Average 3.16