1. Ankit WaliaAnkit Walia
Phone: +91 9811435075 (M)Phone: +91 9811435075 (M)
E-Mail:E-Mail: ankitwalia22@yahoo.inankitwalia22@yahoo.in
itsmeankitwalia@gmail.comitsmeankitwalia@gmail.com
Seeking managerial assignments in Application Support /New Initiatives / Electronic Banking with a
growth oriented organization in Banking / IT sector.
Professional Synopsis
A dynamic professional with nearly 3 years of rich experience in Application Support, Helpdesk Management,
Digital Banking – Payment Systems, Testing, Team Management. Currently working with NCR Corporation Pvt. Ltd
through Solutions Enterprises Pvt. Ltd as Application Support Engineer in the Cheque Truncation System (CTS)
Technology, has proven skills in managing product related to CTS by liaising with Client. Managing and Supporting
the Application and Client (RBI /NPCI) and all the member banks and troubleshooting / solving the concerns
raised by the Client and member banks.
Core Competencies
o Application Support for CTS Clearing S/W to ensure 100% application availability
to meet business needs of NPCI / RBI.
o Managing Helpdesk for Support and Services in Client location.
o Troubleshooting / Solving Issues in production environment within TAT and as per
SLA.
o Attending calls / Meetings with various Banks for issues and helping them for
resolution.
o Incident / Bug Identification, Tracking, Processing and closure of incidents and
registration of the same in Knowledge Base for future reference.
o Analyzing and finding ways to improve existing business processes within an
organization to meet objectives and increasing performance.
o Coordinating with internal team / Client for improvement / development of
product.
o Transferring Knowledge / Training to member banks on the Product.
o Supporting / Managing National Payments Corporation of India / Reserve Bank of
India regarding concerns / Issues of products.
o Making Test setup ready and performing SIT and UAT of CTS Application.
o Performing internal testing in test environment for product improvement and
patches.
Application Support
Helpdesk Management
Professional Service
Client Management
Process Improvements
Incident Management
Liaising &
Coordination
Team Management

2. Organizational Experience
Working with NCR Corporation Pvt. Ltd through Solutions Enterprises Pvt. Ltd. since Aug’12
 VERTICAL:-
• Cheque Truncation System (CTS) from 16th August, 2012 to Present.
 VERTICAL DESCRIPTION
• CTS (Cheque Truncation System) :-
Cheque Truncation System (CTS) or Image-based Clearing System (ICS), in India, is a project
undertaken by the Reserve Bank of India (RBI) in 2008, for faster clearing of cheques. CTS is based on
a cheque truncation or online image-based cheque clearing system where cheque images
and magnetic ink character recognition (MICR) data are captured at the collecting bank branch and
transmitted electronically.
ROLES AND RESPONSIBILTY
 Analyzing and providing resolution to Technical and Operational issues in production
environment within TAT.
 Ensuring the smooth Clearing Operations by proactively monitoring the Application.
 Taking important meetings / Con Calls with Banks / Client with help of the other team members.
 Organizing and delivering Training / Workshop for Member banks to make their staff understood
and comfortable about CTS product.
 Attending Bank /Client technology related queries and making them understand through mail,
phone call and meeting.
 Coordinating with Client (RBI / NPCI) for issues and product related changes required in
Production Environment for the product.
 Performing internal and end to end testing for the product update patches and hot fixes.
 Implementing Application upgrade patches and hot fixes in Production Environment.
 Installation of Oracle Database and CTS application (ECPIX) in the servers and make them
production ready.
 Fetching data from Oracle Database and Archive Servers as per the Client Requirement.
 Coordinate with network team and doing network testing (FTP / telnet) for the Network related
issues / Activities.
 Managing Third party applications IBM WebSphere, Crystal Reports, WsFtp Server, HSM Cards
and Oracle associated with CTS Application.
 Invoking DR Drills for switchover of Application and Database from PR to DR servers.

3.  Managing Oracle Database, RMAN Backup and restoration.
Qualifications
 Completed B.Sc (H) (2006-209) in Electronics and Communication with 65% from University
Institute of Engineering and technology affiliated to CSJM University Kanpur.
 Completed B.Sc (H) (2006-209) in Electronics and Communication from Deen Dayal Upadhyaya
College affiliated to Delhi University with 55%
 Done 10+2 from Central Board of Secondary Education with 78.2% in 2006.
 Done 10th from Central Board of Secondary Education with 78.8% in 2004.
Technical Proficiencies
Clearing Software ECPIX
Operating System Windows-Server 2003/2008
Database SQL- Oracle 11g
Other Software’s Microsoft Office
Other Core Subjects Operating Systems, Computer Networks
Software Engineering, Data Base System
Personal Details
§ Date of Birth : 18th
November, 1988
§ Residential Address : 16, Khyberpass Market, Near Civil Lines, New Delhi- 110054.