1. A GM’s Success Mantra
1Andy Shah
Financial Goal

2. Parties
• Stakeholders /Owners
• Guests – External
• Associates
• Vendors / Contractors / Suppliers
• Out source Agencies
• Booker & Travel Agents
Andy Shah 2
A GM’s Success Mantra
SMR
• Daily Sales Activity Report
• Corporate & Social Business
• Fixed Business
• Presence on Social Media
platforms
• Relations with Booker & Travel
Agents
• OTA’s
• Social Harmony Activity
• F&B Promotions
• Pricing policy
• Inventory Management
• Internet Marketing
• Loyalty Program
• Everyone sells everything

3. Service Standards
• LSOP’s
• Brand Culture
• Learning & Developments
• Quality Assurance Audit
• Direct Interaction with Guests
• Upkeep of the tools & equipments
• Cleanliness & Hygiene
Guest Satisfaction
• Feedback / Comment cards
• Target Common Complaints
• Thank you email to all guests
• Guest Met Report
Andy Shah 3
A GM’s Success Mantra
Cost Control
• Food Cost
• Barter Program
• Utility Expense check
• Reduce Reservation Cost
• Average length of stay
• Menu Engineering for Outlet
• In house Travel Desk
• Contracts for F&B Items
• Efficient Store Indent
• Purchase policy
• Maximum live counters