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A consultant’s experience of being in
Purpose of my presentation
Tell you about my experience
Explain the human behaviours I observed during
and after the event
Communicate learning points
Users of public transport
Parents, teachers and responsible adults.
Why didn’t we know what to do?
Driver had given a briefing before setting off
We all knew there was an emergency exit
Didn’t know how to open it
High above the ground
Exit on offside of coach onto live carriageway
We knew we could break a window
Even worse option
Main door has to be the main option.
How did we get away safely?
The coach was not full
The isles were clear
It was daylight
Most people were awake
Everyone was sober
Adults sat near the back to help the kids get off
Adults at front took kids to safe location.
You can learn a lot about an accident
without knowing its cause
For example, I have seen first hand that
Smoke is a killer
It fills an enclosed space very quickly
You can get a lot of smoke without a visible fire
We expect someone to take command without
any evidence of their ability to do so
We assume we know what to do an emergency
Your brain works differently in an emergency
Loss of situational awareness – location of coach
Overwhelmed by options – which exit to use
Until we go through the actions we don’t really
know what to do.