1. Founded June 2015 - London HQ
Start-up < 1 Year
Team - 4 people
Summary :
Operations Lead
Full-time
Salary / Equity
Socially minded and commercially driven Operations Lead wanted for high impact food packaging startup.
What We do :
With the rise of the Sharing Economy and the IoT, there is now a viable opportunity to address the issue of our
dwindling natural world resources and innovate accordingly. Using digital technology and sustainable resources that
develop a closed loop system, we are looking to trial the world's first reusable food packaging service, starting with a
product for retailers such as Starbucks, Costa, Nero and independent cafes. The product is a globally recognised
product, commonly used for take away beverages. Cities such as London exhibit a high consumption rate of single use
packaging (resources) and with an estimated 60% of the global population living in cities by 2030 (London being
Europe's biggest city), this rate of consumption is set to increase dramatically. This implies more waste being
generated and more public expenditure to clean and maintain streets.
We are looking to start a global shift in this market by introducing an easy to use platform, allowing our customers
and end users to access reusable products and return them to designated collection points within participating
retailers.
We are already working with the Greater London Authority, London Waste And Recycling Board, KPMG, HSBC, Ellen
MacArthur Foundation, RSA and Pentagram. We have received considerable press on our innovative products, being
covered by Design Week, Core77, Disrupt Innovation Festival, Domus, Dwell, Design Indaba and Ogilvy.
Who we are looking for :
In the run up to our London launch later this year, it is critical that the business is supported by a robust and efficient
operating infrastructure. The Operations Lead will be responsible for creating and managing this infrastructure. The
Operations Lead will work closely with the founder (CEO) and will form an integral part of the team.
We’re looking for a 2-4 year top-tier professional, who is looking for a more hands-on and fulfilling role. If you like
delivering real change, passionate about sustainable impact, this is the role for you.
Specifically we are looking for:
● Highly entrepreneurial, self-motivated, with a hands-on approach.
● Experience or interest in start-ups and/or social enterprise.
● Strong influencing, leadership, teamwork and communication skills.
● A creative problem solver with great initiative who is 100% accountable and reliable.
● Confident and flexible self-starter, capable of operating in a dynamic environment.
● Positive, confident and communicative individual who shows initiative and is confident in dealing with
clients.
● Someone who lives and breathes our values of sustainability, efficiency and being creative through
continuous innovation.
● Engaging, with ability to connect with people from all levels and backgrounds.
2. ● An unwavering desire for continuous improvement and excellence.
● Strong attention to detail.
This role is for someone who can take on daily challenges and who is a detail oriented individual. For this reason
experience in the following is essential :
● Logistics and supply chain management
● Good knowledge of Customer Services & Trade & Compliance
● Transportation and finance
● Resource management and strategy
● Systems analysis and workflow structuring
● iOS/Android Application and website management
Key tasks include :
● To organise an efficient and effective operating environment within our company, thereby allowing the
CEO and other team members to deliver a seamless and scalable product to our partners and clients.
● To work closely with the Main Board to ensure that marketing plans are properly co-ordinated and
administered to maximise the potential for revenue growth through both new partners and clients.
● To liaise with all our key partners and suppliers, including but not limited to our outsourced finance
department.
● To develop effective working practices and processes to ensure that our product and service achieves
agreed high standards.
● To develop effective working practices and processes to record and measure client servicing activities
and ensure that we deliver on agreed subscriptions, memberships and sponsorships.
● To analyse servicing data and work with the CEO and finance department to efficiently deploy new
partnerships.
● To provide all agreed data and reports to the Board to agreed deadlines to ensure the smooth running of
the business.
● To manage entire supply chain of our product and service, liaising with independent tech team
accordingly to deliver and expand the business.
Results required :
1. LOGISTICS AND SUPPLY CHAIN OPTIMISATION - To work with manufacturers, suppliers, logistics and
partners to deliver a high standard of product and service to clients. To engage with existing clients to
manage site specific requirements and optimise the service, developing a suite of options based on efficiency
of system flows and resources.
3. 2. NEW BUSINESS PROCESS AND PERFORMANCE MEASUREMENT - To ensure that new business activity
is pursued in a manner consistent with overall new business strategy. To monitor day to day new business
activity, ensure a supply of adequate new business collateral and report on the success or otherwise of
different strategies. The Operations Lead will forecast required resources and ensure they are available to
support the new business process.
3. ENSURING ALL BUSINESS SYSTEMS ARE FIT FOR PURPOSE - Ensuring that all requirements for service
delivery are captured within the design of the business systems used by the Company. When new
requirements emerge, working with the tech team to define, brief and manage required changes to ensure
optimum performance. Carrying out required testing to ensure systems compliance with business needs.
Ensure workarounds are kept to a minimum and make sure that Change Management processes are
properly documented and meet business needs.
4. PROVISION OF DATA AND REPORTING - Keep accurate records of day to day and management activity so
that the information provided can be used to:
● Gauge performance against targets;
● Provide relevant client and supplier data;
● Provide end user behavioural insights;
● Troubleshoot on any areas of poor performance;
● Accurately predict and cost future activities;
● Collate Board packs and minute management meetings
5. PROCESS IMPROVEMENT - To actively look for ways in which the services could be improved. To define
the benefits of making changes and to seek approval to implement Improved efficiency and cost
effectiveness.
6. MENTORING AND MANAGEMENT - To provide positive support to colleagues and team members and
clear objectives and guidance for direct reports and colleagues within the wider business.
Compensation Details :
Be part of a small team where your work is valued and you can make a real difference.
We also want you to share in the success of the business. As such, you will have the opportunity to earn a share in the
business as you progress.
Salary and Equity based on experience and expertise.
