Here is a copy of my presentation from the Sunshine Coast Business Expo - a very impressive event all round and a lot of people came along for the two days.

1. Building the business of tomorrow - starts today.
Sunshine Coast Business Expo 2011

6. So clearly I have all of the
answers...

7. I always get asked one BIG question.

8. The success (or lack of success)
of any business is directly related
to its ability to evolve.

9. Sometimes this evolution is not good.

10. 1 The “I am too busy to deal with you” business

11. 2 The “no, no, no” business

12. 3 The “that’s our policy” business

13. 4 The “we hate our business so we hate you”
business

14. 5 The “we’ll get right back to you” business

15. 6 The “we just don’t care” business

16. 7 The “how can we make this transaction really,
really complicated?” business

17. 8
The “fall apart at the seams
when a customer walks in the
door” business

18. Of course none of these apply
to our businesses...

19. Customers are evolving as well.
They have a whole new set of
expectations.

20. Consumers are They are much They are time
less TRUSTING. HARDER to reach DEPRIVED
They are easily
BORED.
They are
OVERWHELMED.
The INTEGRITY of
TOUGH STUFF your business is
being questioned.
They have POWER
and they are not
afraid to use it.

21. They like “NEW”
and expect and
embrace it.
Word of MOUTH, and
ON THE UPSIDE word of MOUSE, in all
forms, is BIG.
It’s not all about cost
it’s about VALUE.
If you get it RIGHT, Social networks,
The INTEGRITY of
they will spend more in all shapes
your business is now
with you than ever and sizes are
being questioned.
before. GROWING.

22. What happens in here determines
how much we have in here...

23. 10
The 10 most important
strategies for any business to
embrace today to ensure their
success tomorrow.

24. 1. Treat people as INDIVIDUALS,
communicate to suit them, not you.

25. 2. Get noticed, become
relevant and stay relevant
by being BOLD.

26. 3. We need to think long and
hard about our “MOMENTS
OF TRUTH”

27. 4.Creativity has become a prized commodity. EMBRACE it.
We are pretty certain no tortoises got hurt in the making of this photo........but if they did, it was nothing serious.

28. 6. We need to embrace TECHNOLOGY but not become enslaved by it.

29. 7. We have to “GET OUT” a whole lot more. BUSINESS has to be chased.

30. 8. We have to become
EXCEPTIONAL corporate
citizens.

31. 9. When you lay down with dogs you get up with FLEAS.
Make sure you hang out with the RIGHT DOGS.

32. 10. Keep eye on the FUTURE and one eye on TODAY, but most
importantly keep both eyes OPEN.

33. BONUS TIPS
(always exceed your customers expectations by adding value,
this is more important than ever before)

34. Get excited about your BUSINESS. Passion creates
ENERGY. Energy creates SUCCESS.

35. NEVER stop having FUN in fun BUSINESS. business.
Never stop having your in your

36. They all sound pretty simple.
What’s the BIG deal?

37. Most businesses struggle to evolve, instead
preferring an alternative course of action.

38. Refused to
evolve

39. This is not that tough...but it does take commitment....
Every single day.

40. BIG PAY
OFF

41. The success (or lack of success)
of any business is directly related
to its ability to evolve.

43. The actions you take today will build your business of tomorrow

44. www.andrewgriffiths.com.au

45. THANK YOU