2. Brilliant Hospitality is committed to exceptional
value in hotel management offering an
unprecedented return on investments and
filling the GAPS to Perfection for both
independent and branded hotels by satisfying:
Employees through proper training and career
development
Guest by offering exceptional customer service
Community by taking part in comunity
initiatives
Owners through excellent financial
performance
Focused on people development, guest
satisfaction we will ensure that our own natural
hospitality shines through in all we do.
Mission Statement
3. Brilliant Hospitality Management is an independently owned hotel management company with
over 15 years of experience in the hospitality industry. Our strong management team with its
varied background can provide a full range of services to your property and focus on
delivering results. We are dedicated to our core value of “striving to provide return of
investments and increasing asset value for our clients through our pro-active management and
controlled operating costs."
About Us
4. We
Our Business Model
Unlike other Hotel Management companies who charge a fixed basic fee, our business is based
on a ‘Pay for Performance’ model.
We will look at your historical turnover and EBITDA
We will agree on the best possible achievable budget & targets on all KPI’s
We will only charge you IF we beat the targets
This way our owners and investors can be assured that we will work hard to achieve the
expected results.
5. The purpose of our work is to delight our clients through value innovation and we
focus our attention on your expectations, areas of improvement, policies, preferences,
goals and vision.
We achieve our success by breaking our services into key areas:
Training & development to existing and new employees
Sales & revenue optimization with the help of centralized office
Low operating costs through proper audit control - daily, weekly & monthly
Quality circle - quarterly mystery guest audit
Quarterly review of suppliers & purchasing system
Creative unique dining experience with correct menu engineering
Monthly management report and cash flow statement
Reporting the hotel activities - daily, weekly & monthly
HR activities & Health and safety
Our Work
6. Our Team
Director of Operations
We are focused on managing and controlling all aspects of your operations to ensure an efficient and
industry leading service. We analyse and plan the annual budgets to make sure that we add value to the
business. You will receive continuous support and involvement from our team. We are responsible for:
weekly property walk with the hotel GM’s; quality circle which involves housekeeping and maintenance
activities and the smooth running of hotels day to day operation.
Group Revenue Manager
We will implement our best practices and latest travel distribution developments that will optimize the
revenue of your hotel. We will make sure the asset is being correctly revenue managed and capturing the
right mix of business through the right channels at the right price and at the right time.
Business Development Manager
We are the liaison officer between property owners and the management company. We will try various
means to acquire new accounts, target business opportunities including Companies , Banks and Trusts.
We are responsible for developing new businesses, locally, nationally and internationally which will add
value to your property.
7. Sales and Marketing
Our team is focused on increasing the sales and promoting your property extensively using various
means.
We will represent you for all Trade Shows, Tour Operator Exhibitors, Wedding Fayres and also
regular networking meetings.
You will be highly exposed on social media platforms such as Facebook, Twitter, Linked-in,
Pinterest to ensure that you are well-connected with all your guests and friends and help you build
new relationships.
We will make sure that your offers and promotions are having a big impact and will utilize your
current marketing strategy to add value to our marketing plans.
We will maintain and develop your current database by building positive client relationship and
increase revenue.
We will negotiate your corporate accounts worldwide.
8. Group Income Auditor
We are responsible for monthly audit of all outlets and review of suppliers. This includes daily
audit of beverage stocks, weekly audit of ROTA and wage costs, monthly audit of housekeeping
and quarterly review of suppliers.
Executive Chef
We will visit the property regularly to train and improve the quality of the F&B offering and
trying new creative ideas. We will adapt our ideas to your business and create events such as
Wine Tasting, Live Music , Food Wine Pairings, Meet the Chef, Get To Know Your Regulars and
Menu Engineering by correctly sourcing the local produce that will help your business grow and
retains guests. .
9. Brilliant Partners
Some of our clients prefer to keep the nature of our partnership confidential, but a selection of
clients for whom we have recently worked, or with whom we currently work include the
following:
We are focused on delivering results and offering unprecedented return on investment which
can be proven by our successful management of the above properties. Our clear objective
setting, structured performance evaluation system, honesty, open feedback and communication
allows us to prepare for success from day one.
10. Thank you for taking time in considering
Brilliant Hospitality Management as your
partner. We would love to hear from you so for
more details please feel free to contact us.
Anoob Saban
Managing Director
Telephone : 0044 (0)1304 821230
Mobile : 0044 (0) 791 2114751
Email : anoob@brillianthotels.co.uk
