1. Anamika Tripathi
● 5+ Years of work experience.
● Experience in the field of HR (Training Coordinator) and Customer Support.
● An effective communicator & a team player with excellent relationship building & interpersonal skills. Strong
analytical, problem solving & organizational abilities. Possess a positive, flexible & detail oriented attitude, strive to
be my best.
● Hand on experience in chat and email support. Also, in recruitment, pay roll, quality control and performance
● Hand on experience in Training Coordination and conducting training programs.
• HR Edge (core HR Practical Training) by HR Axis India (September, 2014-April, 2015).
• MBA in Human Resource as Major and Marketing as Minor (2010-2012).
• Bachelor of Science in Biochemistry, Microbiology and Chemistry (2005-2008), securing 70% from Pragathi
Women’s Collage, Hyderabad.
• Intermediate with Science Stream CBSE Board from Kendriya Vidyalaya Tirumalagiri, Secunderabad With 69%
• High school from CBSE Board from Kendriya Vidyalaya Tirumalagiri, Secunderabad. With 75% in 2003.
Organization: HR Axis India Pvt. Ltd
Duration: Jan, 2016-till Date.
• Map out training plans, design and develop training programs.
• Choose and facilitate appropriate training methods per case (simulations, mentoring, on the job
training, professional development classes etc.)
• Use accepted education principles and track new training methods and techniques.
• Design and prepare educational aids and materials.
• Maintain updated curriculum database and training records.
• Conduct need assessment and identify skills or knowledge gaps that need to be addressed.
• Market available training opportunities to prospective candidates and provide necessary information.
• Track and report on training outcomes.
• Provide feedback to program participants and management.
• Handle logistics for training activities including venues and equipment.
• Manage and maintain in-house training facilities and equipment.
2. Senior Customer Service Specialist:
Organization: Angaros and Innopark Ind. Pvt. Ltd
Worked as a Senior Customer Service Specialist in Angaros (Ind.) Pvt. Ltd for 5yrs 8months (2009-2015) and
worked with Innopark (Ind.) Pvt. Ltd since July, 2015 to December, 2015.
● Project 1: Innopark (Ind.) Pvt. Ltd.
June, 2011 – 30th
Description: Founded in 2004, Innopark is one of India's largest online gaming solutions company with
customer footprints across the globe, equipped with the competence and expertise to create end-to-end
gaming solutions on open source.
• Recruitment for Customer Support Process.
• Telephonic Interview.
Name: Anamika Tripathi
Date of Birth: 24-Aug-1987
Father’s Name: D.K Tripathi
Address: Plot no:-25, Shantineketen Colony, Bolarum, Sec’bad-10.
Languages Proficiency: English and Hindi.