We offer all types of support for vtiger CRM, including emergency support, ongoing vtiger CRM support contracts and administration only support. Pay-as-you-go or contract options available.

1. vtiger CRM Technical Support –UK Tel: +44 (0)1684
293986 or Email: support@anaeko-interactive.co.uk
vtiger CRM Technical Support Specialists
vtiger CRM is one of the most popular open
source CRM software appropriate for small
and medium sized organisations (typically 1
to 500 users), which enables management
of companywideCRM and Inventory
Management activities, including sales and
marketing, customer support and service,
and procurement as well as offering many
tools and add-ons.
vtiger CRM can run on both Windows and
Linux, be implemented locally on your
network or delivered as a hosted solution which provides many customization features to
enable your open sourceCRM solution to meet the needs of your business.
One of the significant benefits of all open source CRM solutions including vtiger CRM is that
because they are open source they can be completely customised to meet your business
needs. These customisations could be minor or significant code level changes, the
development of new modules that provide additional functionality and increasingly the
integration of vtiger CRM with other business applications as organisations start to
automate business processes end to end.
What vtiger CRM Support Services Do We Offer?
vtiger CRM Emergency Support
Occasionally organisations may experience a critical issue which prevents vtiger CRM from
operating correctly (or at all) which has an immediate impact for users as it prevents them
from doing their jobs.
In these instances a fast or immediate response is often required. If you require emergency
support for vtiger CRM please call us on 07739 710091 or +44 7739 710091 if you are
outside the UK (This mobile can be reached on a 24x7x365 basis) and we could have our
support team working on your issuein the next 15 minutes.
Emergency vtiger CRM support is charged for on a pay-as-you-go basis. There is a minimum
1 hour charge and thereafter you are charged per 15 minutes.

2. Emergency vtiger CRM support can be paid for by debit card, credit card & PayPal.
Alternatively a block of time can be purchased in advance and called off as and when
required.
vtiger CRM Technical Support Contracts
The majority of organisations who are using vtiger CRM require a combination of:
 Help Desk for providing user support
 Proactive monitoring so issues can be identified & fixed on a proactive basis before
they become an issue
 Regular administration & maintenance to ensure the vtiger operation & database are
operating correctly and at optimum performance levels
Most vtiger CRM support packages are tailored around each individual customer’s
requirements taking in to account the number of users, hours of support required, response
times required and many other points.
If you are looking for regular vtiger CRM support contracts please call us on 01684 293986
(+44 1684 293986 outside the UK) or email mark.hutchinson@anaeko-interactive.co.uk
vtiger CRM Administration
We also offer an administration only service which takes care of routine administrative tasks which
need to be completed on a regular basis.
Some of the common tasks that need to be done on a regular basis include:
 Handling any errors or warning from the logs which we will monitor using
Check_MK/Logwatch
 Monitoring the load level, disk IO and other metrics on the server to check performance and
stability
 Database performance improvements
 Rebuilding and optimizing indexes
 Analysing tables for the query optimizer
 Tweaks to the query cache
 Checking database integrity
 Database backups and occasionally verifying them with a restore onto a test server
 Performance tuning
If required we can also archive and purge obsolete data from the database, but this would mean it
would no longer be available in vtiger CRM for users to access.
If you are looking for regular vtiger CRM administration services please call us on 01684
293986 (+44 1684 293986 outside the UK) or email mark.hutchinson@anaekointeractive.co.uk

3. Contact our vtiger CRM support specialists now on:
Tel: 01684 293986 (+44 1684 293986 outside UK). Available 8am to 6pm GMT, Monday to
Friday.
Mob: 07739 710091 (+44 7739 710091 outside UK). Available 24x7x365.
Email: mark.hutchinson@anaeko-interactive.co.uk (Don’t use this if your request is urgent
and/or outside normal business hours).
Other vtiger CRM services we offer:
vtiger CRM Help
vtiger CRM Advice
vtiger CRM Consulting
vtiger CRM Customisation
vtiger CRM New Module Development
vtiger CRM Integration
vtiger CRM User Training
vtiger CRM Administrator Training
vtiger CRM Technical Support