1. AMIT MENON
E-mail : amitmenon108@gmail.com
Mobil No : +971 588405756
OPERATIONS MANAGER
Operations Management/Research and Analysis/Process Improvement
OBJECTIVE:
A result oriented Operations Professional with proven ability with strategic planning, managing and
improving the efficiency of the operations, Team building, able to determine the areas of strength and
weakness and implement company policies and standard changes in the operations and system that optimize
productivity and bottom line. Demonstrated ability to motivate staff, maximize productivity and control cost
through the most efficient use of available resource.
Operations Management Project Management (PMP) Business Activation/Start-ups
Strategic Planning Data Management Events and Exhibition
Performance Management Social Media Marketing Client Retention
Media Research & Survey MS Office Tools Business Development
Marketing Quality Assurance Market Research
CAREER HISTORY:
OPERATIONS MANAGER (2012 - Present)
INTELLIGENT MARKETING SOLUTIONS Media Research & Survey,
Dubai, UAE (2015-Present)
Responsibilities: Project Manager in Start-up of Media Research, Events & Exhibition
Operations Management, Administration, Marketing & Event Management
Project Proposal on Events and Exhibitions
Various Media Research & Survey Proposals
Field Research & Survey
Presentation of Business Plans with Clients
Budgeting & Scheduling
Training for Promoters
Managing versatile Events and Exhibitions
Preparing reports and Presentation using MS office Tools PPT & Excel.
Linen Corner Textile & Trade, Ajman, UAE – Project Planning, Operations, Marketing,
Administration, Purchase, Daily & Monthly Sales reports, Assigning work to staff, Customer Service.
Billion Air Travels, Bangalore & Kochi – Project Planning, Operations & Marketing, Customer
Service, Reporting to MD on monthly targets and sales achievements. Operational functionalities and
maintaining.
2. TEAM LEADER OPERATIONS (2006- 2012)
Mphasis an HP Company - Mangalore & Pondicherry – ITO/BPO
Cognizant Tech - Mangalore – BPO/Mortgage
Ocwen Financial Solutions – Bangalore – BPO/Mortgage
OPERATIONS TRAINEE (2005 – 2006)
Café Coffee Day, Manipal, Goa & Kochi – Operations Trainee - Hospitality
Le Meridian Hotels & Resorts Kochi – Hotel Operations Trainee – Hospitality
Proficiency & Skills
Performance Management / Appraisals
Man Management skills and Time Management
Operations & Quality Management – Proficient in Six Sigma and SAS Projects & Audits
Sound Skill in Maintaining, Retaining and Interacting with Business Clients.
Trained Auditor and Auditee as per ISO norms for BPO & ITO’s
Research Analyst
MS Office Tools Expert
Quality Assurance
Project Initiations
Client Interaction
Reporting Daily / Weekly and Monthly using office tools
Arranging Status Update from specification of the project with stake holders.
Point of contact and briefing with the IT team.
Strategic planning and Sound experience in Business Start Ups
Presentation skills
Data Management
Training & Induction
EDUCATION
Completed PMP, Dubai, UAE
Bachelors in Hospitality Science (BHS) 2002 – 2005
DCA & PGDCS 1998 - 2002
Bachelors in Sociology (BA) 1999 – 2002
PERSONAL DETAILS
DOB : 14.01.1981
Sex : Male
Nationality : Indian
Languages : English, Hindi, and Malayalam
3. Reference
1. Mr. Francis Binny Jose
Operations Manager,
Mphasis HP Company,
Mob: On Request
Email: On Request
2. Mr. Basheer P. A
Designation: Director,
Intelligent Marketing Solutions,
Mob: On Request
Email: On Request
DECLARATION
I hereby declare that the above mentioned details are true to the best of my knowledge.
AMIT MENON
