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Using Voice Technology to Enhance the Student Experience

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Voice technology is becoming the newest medium in which students can interact with their education. With Amazon Alexa, students worldwide are gaining more from their educational experience by simplifying ways they acquire information and stay organized. Institutions can personalize campus life by building private skills, providing daily flash briefings, and quickly retrieving campus information. Join Chris Dixon, Head of IT and Innovation at Lancaster University, to learn more about how the L.U. Alexa skill is adding another dimension to the student university experience, engaging students in a variety of topics from study skills and welfare problems to social life and academic progression.

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Using Voice Technology to Enhance the Student Experience

  1. 1. P U B L I C S E C T O R S U M M I T B RUSSE LS
  2. 2. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T UsingVoiceTechnology to Enhance theStudent Experience Chris Dixon Head of IT and Innovation Lancaster University S p o t l i g h t T r a c k # 2
  3. 3. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T LancasterUniversity
  4. 4. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T Example image TripleTop10 We are ranked in the Top 10 of all 3 major UK league tables 6th 8th9th
  5. 5. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T Many universities are great at teaching Many are great at Research But very few are great at both Lancaster University Rated Gold for teaching quality in the Teaching Excellence Framework REF GPA of 3.15 in the Research Excellence Framework
  6. 6. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T University of the Year Lancaster is now ranked 6th in The Times and Sunday Times Good University Guide, and we've been named Best Campus University and Best University in the North West. “In the 19 years of our University of the Year awards, there has rarely been a more clear- cut winner.” Alastair McCall, editor of The Sunday Times Good University Guide
  7. 7. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T “Humans can talk at 150 words per minute, but can only type at 40”
  8. 8. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T
  9. 9. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T
  10. 10. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T Compelling reasons • Compelling examples • Students comfortable with voice • Build a foundation for other cloud service benefits
  11. 11. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T Zero to L.U. ⭐️420 March18 Nov18Day0 Day40 Day80 Mar19Day120 Day20 Day60 Day100 Survey to 3000 students “What would you like to ask a chatbot?” Early Prototypes Generate Excitement Write Press Release Get money Infrastructure Security APIs QnA University Events Disability Campus Life PC Availability Laundry Library App Integration Societies ”Cards” Magic Sauce Deployment Test Exams Research Staff Data Academic Events Deadlines Greetings Dev Team • 3 x Full Time Dev • 1 x Conversation Specialist • 20 x Part time Students • Lots of Coffee….
  12. 12. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T
  13. 13. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T
  14. 14. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T Introducing L.U. Works in iLancaster mobile app Works on Alexa smart speaker family
  15. 15. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T
  16. 16. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T What’s my student ID? I’ve forgotten what college I’m in. Tell me my university email address. Where is my next class? How many credits is Maths 101?
  17. 17. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T
  18. 18. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T How busy are the computers in the library? What’s my average grade? Research… What’s my next deadline? Can you book a group pod for me? Who is my next session with?
  19. 19. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T
  20. 20. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T How do I arrange mitigating circumstances? How can I get support for my disability? How do I see a counsellor? How do I see a college wellbeing officer? What circumstances qualify for support?
  21. 21. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T Howwebuiltit AWS Lambda iLancaster App Amazon Simple Storage Service (S3) Amazon CloudWatch AWS X-Ray Other Tools Alexa enabled device Amazon Lex Alexa Skills Kit Amazon API Gateway Amazon Elasticsearch Service Local APIs • Societies • Student Info • …… Intents / Slots Intents / Slots
  22. 22. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T Howweauthenticatedit iLancaster App Alexa enabled device User Info AWS Lambda Alexa Skills Kit Amazon Cognito SAML token SAML Provider
  23. 23. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T Future • PHASE 2 • Use of machine learning to make great interventions • Socratic Questioning techniques • Recorded lecturer feedback • Other endpoints • FUTURE • Build in more Digital Services • Devices in Rooms
  24. 24. Thank you! © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T Chris Dixon c.dixon@lancaster.ac.uk
  25. 25. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R S U M M I T

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