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Persuasive
D E S I G N
Alireza Ranjbar Shourabi
@arshourabi
i
C H A N G E
behavior
Hopefully for the better!
2
i
C H A N G E
behavior
3
W E K N O W
Design is about Persuasion.
4
W E K N O W
It is easier to make money from happy customers.
5
W E K N O W
There is a continuum from persuasion to deception.
6
W E K N O W
Two most powerful words : โ€œFreeโ€ and โ€œBecauseโ€
7
DEFINITIONS THEORIES METHODS
STORIES SAMPLES STRATEGIES
8
Cognitive
P S Y C H O L O G Y
Definition
Mental Processes
That
Affect Behavior
9
A point in
G A M E
Theory
Finite vs. inFinite
10
A point in
R E A L
Life
Reciprocal Inequality
Overload
Context
11
Persuasive
D E S I G N
Goals
User
Goals
Business
Goals
12
13
Persuasion:
is an umbrella term of influence
and can attempt to influence a
personโ€™s beliefs, attitudes,
intentions, motivations and
behaviors.
Systematic persuasion:
Appeals to Logic and reason
Heuristic persuasion:
Appeals to Habit and emotion
14
Persuasive Design:
Is an area of design practice that
focuses on influencing human
behavior through a productโ€™s or
serviceโ€™s characteristics.
Persuasive Technology:
Is broadly defined as tech that is
designed to change attitude or
behaviors of the users through
persuasion and social influence.
Persuasive
D E S I G N
Domains
Designer User Society
Charitable
Evil
Commercial
Motivational
15
16
Attribution Theory
Dispositional attribution
Situational attribution
Conditioning Theory
17
Cognitive Dissonance Theory
Agreement
Unrelated
Disagreement
Reduction ways
Changing our minds
Reducing the importance
Increase the overlap
Re-evaluate cost/reward ratio
18
Functional Theories
Inoculation Theory
Marketing/Political
Elaboration Likelihood Model
(ELM)
Social judgment Theories
19
Narrative transportation Theories
Books
Movies
Games
Persuasive
D E S I G N
Science
20
21
Reciprocity
Commitment and Consistency
Social Proof
Robert Cialdini
Likeness
Authority
Scarcity
Persuasive
D E S I G N
Applying
22
Know your users
1
Matt Danna
Persuasive
D E S I G N
Applying
23
Know your product
2
Functional Reliable Usable Persuasive
Matt Danna
Persuasive
D E S I G N
Applying
24
Determine the behavior you
want to drive
3
Matt Danna
Persuasive
D E S I G N
Applying
25
Put the user in control
4
Matt Danna
Persuasive
D E S I G N
Applying
26
5
Make desired outcome align
with the userโ€™s interest
Matt Danna
Persuasive
D E S I G N
Applying
27
6
Market that behavior through
education, stories, social
norms, gains, surprises, etc.
Matt Danna
about
S T O R Y
telling
28
Persuasive
D E S I G N
Applying
29
7
Identify potential losses or
negative results to
discourage behavior
Matt Danna
Persuasive
D E S I G N
Applying
30
8
Build the path to the desired
outcome and help users
through it
Matt Danna
Persuasive
D E S I G N
Applying
31
Keep it simple
9
Matt Danna
Persuasive
D E S I G N
Applying
32
Experiment,
Measure,
Learn,
Iterate.
10
Matt Danna
33
Some Persuasive
techniques used
in advertising
34
Tunneling
35
Tunneling
36
Appropriate challenges
37
Appropriate challenges
38
Authority
39
Status-Quo bias
40
Completion
41
Recognition over Recall
42
Instruction style
โ€ข Authoritative
โ€ข Non-Authoritative
Social feedback
โ€ข Cooperative
โ€ข Competition
Reinforcement type
โ€ข Negative
โ€ข Positive
Motivation Type
โ€ข Extrinsic
โ€ข Intrinsic
43
1- Relationships
2- Credibility
Five Barriers
5- Interests and
Needs
3- Communications
4- Belief system
Persuasion
M A P
44
Persuasion
KNOWLEDGE
45
Model
Scope
O F
Persuasion
46
Component
Interface
Feature
Product
ServiceUber
Mint
Stackoverflow
Youtube
Tooltips, Buttons
Persuasive
D E S I G N
YES
47
Persuasion
D A R K
48
Patterns
โ€ข Presumptuous defaults
โ€ข Friction
โ€ข Guilt
โ€ข Unexpected results
โ€ข Easy in, difficult out
โ€ข All or nothing
โ€ข Throffer = treat + offer
โ€ข Privacy zukering
E T H I C S
49
Persuasion
Transparent
Upfront about intent
Nudge
Manipulation
Deceptive
Disregard user interest
Shoving
W E K N O W
Design is about Persuasion.
50
W E K N O W
There is a continuum from persuasion to deception.
51
Persuasive
D E S I G N
Alireza Ranjbar Shourabi
@arshourabi
THANK
YOU!
52

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An introduction to Persuasive Design