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QlikView | Customer Success Story | TNT




TNT consolidates                                                                         Solution Overview


monthly management                                                                       TNT
                                                                                         Global supplier of postal and express
                                                                                         services. Largest private employer in

reports using QlikView                                                                   the Netherlands

                                                                                         Industry




“
                                                                                         Transportation & Logistics

      As we have more insight into our data, we are better                               Function
                                                                                         Finance, Human Resources
      able to detect deviations from the planning, and hence,




                                                        ”
      improve the efficiency of the audit process.                                       Geography
                                                                                         The Netherlands

                                   Marcel Smit, Senior Audit Manager,                    Challenges
                                       TNT Corporate Audit Services                      •	 Consolidate decentralized data
                                                                                         •	 Focus on analyses rather than audits
                                                                                         •	 Present KPIs in a flexible and
                                                                                            transparent manner
TNT N.V. supplies a host of postal           tent structure and uniformity,” says
and express services to businesses and       Marcel Smit, Senior Audit Manager at        Solution
consumers worldwide. Headquartered           TNT Corporate Audit Services. “Every-       TNT deployed QlikView to five employees
in Hoofddorp, the Netherlands, the           body had his or her own method, which       in less than six weeks.
company is active in over 200 countries      complicated the data-merging process        With QlikView, TNT Corporate Audit
                                                                                         Services now analyzes the reliability
and employs around 159,000 people.           and the compilation of one departmental
                                                                                         of financial and time-registration data,
With 68,000 employees in the Nether-         report. On top of that, everything was
                                                                                         as well as its custom-defined KPIs - all
lands alone, TNT is the largest private      done manually, which took a lot of time.    focused on driving corporate profitability.
employer in the Netherlands, second          Every manager had to fill in a 50-page      This gives the management access to
only to the Dutch government. In 2006,       reporting model by hand, month after        up-to-date management information
AEX-listed TNT generated sales of            month – a real drag!”                       at a glance, anytime.
€10.1 billion and recorded an operating
                                                                                         Benefits
result of €1.276 billion.                    That’s why Corporate Audit Services
                                                                                         •	 Achieved substantial time savings of
                                             started looking for an alternative solu-       almost a full week per month
                                             tion at the end of 2005. The department     •	 Gained real-time management of
                                             compiled a Statement of Requirements           information
                                             that detailed the criteria the solution     •	 Increased business agility with highly
                                             had to meet. “First, it had to simplify        flexible system
                                             the consolidation of the decentralized      •	 Improved data understanding through
                                                                                            an intuitive and attractive user interface
                                             data,” explains Smit. “Second, it had
                                             to accelerate the auditing of data          Data Source Systems
                                             reliability, so we could spend more         Application: 	 Computron, Timewatch, 	
                                             time on analyzing our custom-defined        	              SAP
                                             KPIs. Third, it had to be able to present   DW/BI: 	       Hyperion
                                             those KPIs in a flexible and transparent    Database: 	 Excel
                                                                                         Hardware:	 Microsoft Office/
                                             manner. For example, the data upon
                                                                                         	              Windows Server
                                             which our reports are based comes from
                                             two systems: a time registration system
                                             (Timewatch) to keep track of planned
Before: reporting “a real drag”              and actual hours, and a financial ap-
The Corporate Audit Services Depart-         plication (formerly a combination of
ment is responsible for internal audits      Hyperion and Computron; now SAP) to
worldwide. Its staff of 45 is spread over    record travel expenses, hotel costs, and
two locations; 40 work at the head           other expenses. In the past, that data
office in Hoofddorp, and five work in        was made available manually. We pre-
Singapore. Each month, three senior          ferred a solution that would eliminate
managers compiled reports for the head       all the manual operations and enable us
of the department – a real resource          to retrieve the required data with one
drain. “Those reports lacked a consis-       push of a button.”
QlikView | Customer Success Story | TNT




Now: flexibility, accuracy,                                                                       days by staff member’. For each KPI, we
accountability                                                                                    had to decide what data we needed from
“We looked at both internal and                                                                   which sources. That was quite a job and
external solutions that would meet our                                                            it took more than six months. But, mak-
criteria,” Smit says. “Internally, we                                                             ing the technical link to the data and
investigated the option of developing a                                                           from the data to QlikView was fairly
                                                                                                                                                                                                          6 weeks to
custom-made application based upon                                                                simple. All in all, this took only one to
Lotus Notes. Externally, we focused                                                               two months. In January 2007,                                                                        develop applications
on two solutions: an application by                                                               we started the trial runs and after
Cube-ICT, which is a mix of Micro-                                                                correcting some flaws that showed up
soft Access and Crystal Reports, and                                                              as a result of QlikView’s transparency,
QlikView from QlikTech. After careful                                                             the system went live in May 2007.”
consideration, we opted for QlikView
in the spring of 2006 primarily because                                                           Change in culture
of its high flexibility, which enabled us                                                         Corporate Audit Services is now mak-
to make changes to our KPIs relatively                                                            ing up for the lost time. Currently, five
easily. Another important reason for                                                              people are using the BI application:                                                       Return

selecting QlikView was its ability to                                                             three senior managers (including Smit),
link the application to various sources.                                                          one data miner (Liem) and one chief                                                            80% reduction in reporting
Together, those two benefits clinched                                                             internal officer. Smit sums it up: “In the                                                    and administrative time down
our decision.” The choice of QlikView                                                             past, five of us each spent one whole day                                                       from 8 hours to 1.5 hours
was particularly remarkable because                                                               on the monthly reports. QlikView has                                                              per person per month
so many Cognos products were already                                                              helped us to reduce this to approximately
being used at TNT. Building upon these                                                            an hour and a half per person – a gain
                                                                                                                                                                                                                             Investment
products would have been more cost-                                                               of 6.5 hours per person, saving a total
effective. “However, as that solution                                                             of 32.5 hours. In addition, every senior
didn’t offer the flexibility we were                                                              manager had a separate meeting with
looking for, we didn’t consider it,”                                                              the head of the department to discuss
explains Smit.                                                                                    his report. These meetings lasted, on                                                     ment. “As we have more insight into
                                                                                                  average, two hours per person, or six                                                     our data, we are better able to detect
“In the summer of 2006, we started                                                                hours in total. Now, we have one col-                                                     deviations from the planning and hence,
the preparations for the implementa-                                                              lective meeting of two hours, saving yet                                                  improve the efficiency of the audit
tion,” adds Smit’s data-miner colleague                                                           another four hours. This makes a total                                                    process. In the near future, we will
Joengkie Liem. “Unfortunately, we ran                                                             gain of 36.5 hours – one full working                                                     also deploy QlikView as an input tool
into a setback: the translation of the                                                            week per month! Additionally, we can                                                      for our annual audit plans – which we
KPIs to the data in the source systems                                                            now consult the data anytime. This                                                        have high hopes for,” says Smit. “The
proved more time-consuming than we                                                                option is not used too much yet, but                                                      roll-out of QlikView will not be limited
had anticipated – a typical example of                                                            that will soon change. It will, however,                                                  to the managers who are using it right
underestimation. We had defined 25                                                                require a change in culture to get                                                        now. The rest of the management team
KPIs, ranging from audit-related KPIs,                                                            people used to having ‘real-time’                                                         will start using it in the first quarter of
such as ‘percentage of audits reported in                                                         access.”                                                                                  2008. What will happen next, I cannot
time’ and ‘actual auditing costs versus                                                                                                                                                     foresee. Other departments, such as mar-
budget’, to staff-related KPIs, such as                                                           The information produced by QlikView                                                      keting, are showing a keen interest in the
‘productivity by auditor’ and ‘training                                                           is used mostly for managing the depart-                                                   BI application, so just wait and see.”




             “               In the past, five of us each spent one whole day
                             on the monthly reports. QlikView has helped us


                                                                                                                                                                                                                 ”
                             to reduce this, saving a total of 32.5 hours.
                                                                                                                                Marcel Smit, Senior Audit Manager, TNT Corporate Audit Services




© 2007 QlikTech International AB. All rights reserved. QlikTech, QlikView, Qlik, Q, Simplifying Analysis for Everyone, Power of Simplicity, New Rules, The Uncontrollable Smile and
other QlikTech products and services as well as their respective logos are trademarks or registered trademarks of QlikTech International AB. All other company names, products and
services used herein are trademarks or registered trademarks of their respective owners.



                                                                                                                                                                                                        www.qlikview.com
The information published herein is subject to change without notice. This publication is for informational purposes only, without representation or warranty of any kind, and QlikTech
shall not be liable for errors or omissions with respect to this publication. The only warranties for QlikTech products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting any additional warranty.

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Tnt success story qlik view

  • 1. QlikView | Customer Success Story | TNT TNT consolidates Solution Overview monthly management TNT Global supplier of postal and express services. Largest private employer in reports using QlikView the Netherlands Industry “ Transportation & Logistics As we have more insight into our data, we are better Function Finance, Human Resources able to detect deviations from the planning, and hence, ” improve the efficiency of the audit process. Geography The Netherlands Marcel Smit, Senior Audit Manager, Challenges TNT Corporate Audit Services • Consolidate decentralized data • Focus on analyses rather than audits • Present KPIs in a flexible and transparent manner TNT N.V. supplies a host of postal tent structure and uniformity,” says and express services to businesses and Marcel Smit, Senior Audit Manager at Solution consumers worldwide. Headquartered TNT Corporate Audit Services. “Every- TNT deployed QlikView to five employees in Hoofddorp, the Netherlands, the body had his or her own method, which in less than six weeks. company is active in over 200 countries complicated the data-merging process With QlikView, TNT Corporate Audit Services now analyzes the reliability and employs around 159,000 people. and the compilation of one departmental of financial and time-registration data, With 68,000 employees in the Nether- report. On top of that, everything was as well as its custom-defined KPIs - all lands alone, TNT is the largest private done manually, which took a lot of time. focused on driving corporate profitability. employer in the Netherlands, second Every manager had to fill in a 50-page This gives the management access to only to the Dutch government. In 2006, reporting model by hand, month after up-to-date management information AEX-listed TNT generated sales of month – a real drag!” at a glance, anytime. €10.1 billion and recorded an operating Benefits result of €1.276 billion. That’s why Corporate Audit Services • Achieved substantial time savings of started looking for an alternative solu- almost a full week per month tion at the end of 2005. The department • Gained real-time management of compiled a Statement of Requirements information that detailed the criteria the solution • Increased business agility with highly had to meet. “First, it had to simplify flexible system the consolidation of the decentralized • Improved data understanding through an intuitive and attractive user interface data,” explains Smit. “Second, it had to accelerate the auditing of data Data Source Systems reliability, so we could spend more Application: Computron, Timewatch, time on analyzing our custom-defined SAP KPIs. Third, it had to be able to present DW/BI: Hyperion those KPIs in a flexible and transparent Database: Excel Hardware: Microsoft Office/ manner. For example, the data upon Windows Server which our reports are based comes from two systems: a time registration system (Timewatch) to keep track of planned Before: reporting “a real drag” and actual hours, and a financial ap- The Corporate Audit Services Depart- plication (formerly a combination of ment is responsible for internal audits Hyperion and Computron; now SAP) to worldwide. Its staff of 45 is spread over record travel expenses, hotel costs, and two locations; 40 work at the head other expenses. In the past, that data office in Hoofddorp, and five work in was made available manually. We pre- Singapore. Each month, three senior ferred a solution that would eliminate managers compiled reports for the head all the manual operations and enable us of the department – a real resource to retrieve the required data with one drain. “Those reports lacked a consis- push of a button.”
  • 2. QlikView | Customer Success Story | TNT Now: flexibility, accuracy, days by staff member’. For each KPI, we accountability had to decide what data we needed from “We looked at both internal and which sources. That was quite a job and external solutions that would meet our it took more than six months. But, mak- criteria,” Smit says. “Internally, we ing the technical link to the data and investigated the option of developing a from the data to QlikView was fairly 6 weeks to custom-made application based upon simple. All in all, this took only one to Lotus Notes. Externally, we focused two months. In January 2007, develop applications on two solutions: an application by we started the trial runs and after Cube-ICT, which is a mix of Micro- correcting some flaws that showed up soft Access and Crystal Reports, and as a result of QlikView’s transparency, QlikView from QlikTech. After careful the system went live in May 2007.” consideration, we opted for QlikView in the spring of 2006 primarily because Change in culture of its high flexibility, which enabled us Corporate Audit Services is now mak- to make changes to our KPIs relatively ing up for the lost time. Currently, five easily. Another important reason for people are using the BI application: Return selecting QlikView was its ability to three senior managers (including Smit), link the application to various sources. one data miner (Liem) and one chief 80% reduction in reporting Together, those two benefits clinched internal officer. Smit sums it up: “In the and administrative time down our decision.” The choice of QlikView past, five of us each spent one whole day from 8 hours to 1.5 hours was particularly remarkable because on the monthly reports. QlikView has per person per month so many Cognos products were already helped us to reduce this to approximately being used at TNT. Building upon these an hour and a half per person – a gain Investment products would have been more cost- of 6.5 hours per person, saving a total effective. “However, as that solution of 32.5 hours. In addition, every senior didn’t offer the flexibility we were manager had a separate meeting with looking for, we didn’t consider it,” the head of the department to discuss explains Smit. his report. These meetings lasted, on ment. “As we have more insight into average, two hours per person, or six our data, we are better able to detect “In the summer of 2006, we started hours in total. Now, we have one col- deviations from the planning and hence, the preparations for the implementa- lective meeting of two hours, saving yet improve the efficiency of the audit tion,” adds Smit’s data-miner colleague another four hours. This makes a total process. In the near future, we will Joengkie Liem. “Unfortunately, we ran gain of 36.5 hours – one full working also deploy QlikView as an input tool into a setback: the translation of the week per month! Additionally, we can for our annual audit plans – which we KPIs to the data in the source systems now consult the data anytime. This have high hopes for,” says Smit. “The proved more time-consuming than we option is not used too much yet, but roll-out of QlikView will not be limited had anticipated – a typical example of that will soon change. It will, however, to the managers who are using it right underestimation. We had defined 25 require a change in culture to get now. The rest of the management team KPIs, ranging from audit-related KPIs, people used to having ‘real-time’ will start using it in the first quarter of such as ‘percentage of audits reported in access.” 2008. What will happen next, I cannot time’ and ‘actual auditing costs versus foresee. Other departments, such as mar- budget’, to staff-related KPIs, such as The information produced by QlikView keting, are showing a keen interest in the ‘productivity by auditor’ and ‘training is used mostly for managing the depart- BI application, so just wait and see.” “ In the past, five of us each spent one whole day on the monthly reports. QlikView has helped us ” to reduce this, saving a total of 32.5 hours. Marcel Smit, Senior Audit Manager, TNT Corporate Audit Services © 2007 QlikTech International AB. All rights reserved. QlikTech, QlikView, Qlik, Q, Simplifying Analysis for Everyone, Power of Simplicity, New Rules, The Uncontrollable Smile and other QlikTech products and services as well as their respective logos are trademarks or registered trademarks of QlikTech International AB. All other company names, products and services used herein are trademarks or registered trademarks of their respective owners. www.qlikview.com The information published herein is subject to change without notice. This publication is for informational purposes only, without representation or warranty of any kind, and QlikTech shall not be liable for errors or omissions with respect to this publication. The only warranties for QlikTech products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting any additional warranty.