1. QlikView | Customer Success Story | TNT
TNT consolidates Solution Overview
monthly management TNT
Global supplier of postal and express
services. Largest private employer in
reports using QlikView the Netherlands
Industry
“
Transportation & Logistics
As we have more insight into our data, we are better Function
Finance, Human Resources
able to detect deviations from the planning, and hence,
”
improve the efficiency of the audit process. Geography
The Netherlands
Marcel Smit, Senior Audit Manager, Challenges
TNT Corporate Audit Services • Consolidate decentralized data
• Focus on analyses rather than audits
• Present KPIs in a flexible and
transparent manner
TNT N.V. supplies a host of postal tent structure and uniformity,” says
and express services to businesses and Marcel Smit, Senior Audit Manager at Solution
consumers worldwide. Headquartered TNT Corporate Audit Services. “Every- TNT deployed QlikView to five employees
in Hoofddorp, the Netherlands, the body had his or her own method, which in less than six weeks.
company is active in over 200 countries complicated the data-merging process With QlikView, TNT Corporate Audit
Services now analyzes the reliability
and employs around 159,000 people. and the compilation of one departmental
of financial and time-registration data,
With 68,000 employees in the Nether- report. On top of that, everything was
as well as its custom-defined KPIs - all
lands alone, TNT is the largest private done manually, which took a lot of time. focused on driving corporate profitability.
employer in the Netherlands, second Every manager had to fill in a 50-page This gives the management access to
only to the Dutch government. In 2006, reporting model by hand, month after up-to-date management information
AEX-listed TNT generated sales of month – a real drag!” at a glance, anytime.
€10.1 billion and recorded an operating
Benefits
result of €1.276 billion. That’s why Corporate Audit Services
• Achieved substantial time savings of
started looking for an alternative solu- almost a full week per month
tion at the end of 2005. The department • Gained real-time management of
compiled a Statement of Requirements information
that detailed the criteria the solution • Increased business agility with highly
had to meet. “First, it had to simplify flexible system
the consolidation of the decentralized • Improved data understanding through
an intuitive and attractive user interface
data,” explains Smit. “Second, it had
to accelerate the auditing of data Data Source Systems
reliability, so we could spend more Application: Computron, Timewatch,
time on analyzing our custom-defined SAP
KPIs. Third, it had to be able to present DW/BI: Hyperion
those KPIs in a flexible and transparent Database: Excel
Hardware: Microsoft Office/
manner. For example, the data upon
Windows Server
which our reports are based comes from
two systems: a time registration system
(Timewatch) to keep track of planned
Before: reporting “a real drag” and actual hours, and a financial ap-
The Corporate Audit Services Depart- plication (formerly a combination of
ment is responsible for internal audits Hyperion and Computron; now SAP) to
worldwide. Its staff of 45 is spread over record travel expenses, hotel costs, and
two locations; 40 work at the head other expenses. In the past, that data
office in Hoofddorp, and five work in was made available manually. We pre-
Singapore. Each month, three senior ferred a solution that would eliminate
managers compiled reports for the head all the manual operations and enable us
of the department – a real resource to retrieve the required data with one
drain. “Those reports lacked a consis- push of a button.”