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Alexander Loechel
Referent IT-Projekte
Regulation (EU) 2018/1724
"Single Digital Gateway" &
the "Your Europe" Project,
a portal approach for citizen
centric services in the
European Union
ZENTRALE UNIVERSITÄTSVERWALTUNG
DEZERNAT VI – INFORMATIONS- UND KOMMUNIKATIONSTECHNIK

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REGULATION (EU) 2018/1724 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 2 October 2018
establishing a single digital gateway to provide access to information, to procedures and to assistance
and problem-solving services and amending Regulation (EU) No 1024/2012
(Text with EEA relevance)
Article 2 - Establishment of the single digital gateway
1. A single digital gateway (‘the gateway’) shall be established by the Commission and the Member States in
accordance with this Regulation. The gateway shall consist of a common user interface managed by the Commission
(‘the common user interface’), which shall be integrated into the Your Europe portal and shall give access to relevant
Union and national webpages.
2. The gateway shall give access to:
a) information on rights, obligations and rules laid down in Union and national law that are applicable to users
exercising or intending to exercise their rights derived from Union law in the field of the internal market in the
areas listed in Annex I;
b) information on online and offline procedures and links to online procedures, including procedures covered
by Annex II, established at Union or national level in order to enable users to exercise the rights and to comply
with the obligations and rules in the field of the internal market in the areas listed in Annex I;
c) information on, and links to, the assistance and problem-solving services listed in Annex III or referred to in
Article 7 which citizens and businesses can refer to if they have questions or problems related to the rights,
obligations, rules or procedures referred to in points (a) and (b) of this paragraph.
3. The common user interface shall be accessible in all official languages of the Union.
European Union Regulations and National adaptations
Multiple digitalization efforts

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Life events Procedures à 21 Procedures that must be offered fully online ß who is responsible for this?
Birth Requesting proof of registration of birth
Residence Requesting proof of residence
Studying Applying for a tertiary education study financing, such as study grants and loans from a public body or institution
Submitting an initial application for admission to public tertiary education institution
Requesting academic recognition of diplomas, certificates or other proof of studies or courses
Working Request for determination of applicable legislation in accordance with Title II of Regulation (EC) No 883/2004
Notifying changes in the personal or professional circumstances of the person receiving social security benefits, relevant for such benefits
Application for a European Health Insurance Card (EHIC)
Submitting an income tax declaration
Moving Registering a change of address
Registering a motor vehicle originating from or already registered in a Member State, in standard procedures
Obtaining stickers for the use of the national road infrastructure: time-based charges (vignette), distance-based charges (toll), issued by a public
body or institution
Obtaining emission stickers issued by a public body or institution
Retiring Claiming pension and pre-retirement benefits from compulsory schemes
Requesting information on the data related to pension from compulsory schemes
Starting, running and
closing a business
Notification of business activity, permission for exercising a business activity, changes of business activity and the termination of a business
activity not involving insolvency or liquidation procedures, excluding the initial registration of a business activity with the business register and
excluding procedures concerning the constitution of or any subsequent filing by companies or firms within the meaning of the second paragraph
of Article 54 TFEU
Registration of an employer (a natural person) with compulsory pension and insurance schemes
Registration of employees with compulsory pension and insurance schemes
Submitting a corporate tax declaration
Notification to the social security schemes of the end of contract with an employee, excluding procedures for the collective termination of
employee contracts
Payment of social contributions for employees
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Each Member State shall ensure that users can access and complete any of the procedures listed in Annex II fully online,
provided that the relevant procedure has been established in the Member State concerned.
EU 2018/1724 Annex II – Article 6 – Procedures to be offered fully online

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Digital Wallet and centralized Portal for all Information and Procedures
integrated with all necessary electronical documents
Longterm Vision

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Focus and requirements for the „Single Digital Gateway“ and
derived portals for actual procedure handling
Citizen (Customer) Centric Design / Focus
Editorially maintained Directory of Services and Procedures
Multilingual Information and Procedures
Non-discriminatory and Accessible Processes (Forms)
Integrated into an Authentication and Authorization Infrastructure à
Strong IT-Security Requirements
GDPR Compliance
“Only Once” Principe à Data propagation
“One for All” Implementation Effort
Customer Interface for specialized applications (business logic and handling in other system)
if all authorities (national, federal, regional and municipal level) have to offer all or partly the
same services we are in the area of reuse of software components and designs
à Common User Interface & Process-Flow
The Your Europe Portal
Gateway for Informations and Procedures
https://europa.eu/youreurope/

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is a
Content Integration Framework
or Umbrella for a lot of frameworks

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We already see multiple Projects in that context:
• Io-Comune (Piero Nicolli‘s talk from Monday)
Friday, Oct. 5 Open Spaces L
EU Resolution 2018/1724 Single Digital Gateway
Potentials for Plone and Volto as a Portal Solution
https://meet.jit.si/ploneconf-2021-AlhjVux
Please join & discuss potential options
Component Architecture in Plone and Volto
Integrated Portal Frontend for multiple
Backends / APIs
Open Source – self-sovereignty
our government / community
Plone is a fantasic baseline for derived
Portals on national, federal and municipal level

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European Union Baseline
Regulation Text for EU 2018/1724 from the Official Journal of the European Union:
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2018.295.01.0001.01.ENG
Video: Building the single digital gateway together https://www.youtube.com/watch?v=Znkoz0-P3sc
(Picture taken form there)
For Germany:
Onlinezugangsgesetz: https://www.onlinezugangsgesetz.de
References

11.
Alexander Loechel
Referent IT-Projekte
Dezernat VI · Zentrale Universitätsverwaltung · Ludwig-Maximilians-Universität München
Martiusstraße 4 · 80802 München · Tel. +49 89 2180 9831
Alexander.Loechel@lmu.de · www.lmu.de