Company Profile
Your IT Solution’s Partner

Company
Introduction
1.1
Who We Are
Harvestech Business Management Solutions is an IT consulting,
outsourcing, staffing, services and a wide range of information
technology solutions provider, which started its business in Khobar,
Kingdom of Saudi Arabia in 2010.
Harvestech Business Management Solutions success is founded on
the values of high quality work performed by specialized people.
We employ a comprehensive set of tools and skills to achieve the
purpose and the goal of every customer business.
Harvestech Business Management Solutions have five Partners from
several countries working side by side to provide the best and the
latest technologies to our customer.
Sometimes we may need to adjust our technologies. Other times,
we’ll need to bring new people in.
At all times we will look for ways to become even better at what we
do and we will never change our vision: to make our customers
happy, and help them live a better life.
With respect and passion for the projects we develop, we keep
creating perspectives from which to be appreciated by our
customers and partners.
1.2
Our Mission
Our mission is to deliver the best possible reliable services and
software solutions to help our clients improve IT efficiency and
maximize them organization bottom line.
1.3
Company Core Values
Experience has only confirmed what we already knew: that the key
to increasing the chances of success on IT projects is to look after
and get the most out of people, processes, and products. This is
what we believe in most:

Company
Introduction
 People. Find people who know the product and can work in the
process. Keep investing in knowledge transfer and staff training,
and the value of the company will keep growing, too.
 Process. Manageable and transparent processes represent the
foundation of long term win-win partnerships with our customers.
 Project. Promote the latest software development technologies.
Help customers use them. Encourage customer involvement at all
development stages.
 Product. Always keep the product in focus. Respond in a rapid and
flexible manner to customer requests.
1.4
How we work
 Handling project requirements
 Project planning
 Performed project analysis
 Implementation phase
 Quality assurance
 Delivery and Acceptance
Based on these methodologies which are tailored to fit the
Harvestech business challenges, our development process covers
the lifecycle of a solution from project kick-off through to live
deployment.
Our development process allows us to create and maintain software
solutions iteratively within predictable budgets and schedules, due
to our progressive understanding of the requirements and the
business settings of our customers.
In order to present you our working methods and the reasons for
choosing each approach we have to enumerate the very important
things and values that we believe in, trust and respect:
 Clear methodologies
 Communication
 Specialization
 Meeting the deadlines
 Transparency
 Client’s satisfaction
1.4.1 Internal methodologies
Although we consider ourselves a dynamic company, capable to
evolve and respond to any new challenges of the IT market, we also
believe in creating, maintaining and improving clear ways to achieve
the company goals. From this point of view we have implemented
here a dynamic and evolving set of methodologies on which we
base all our activities on and try to apply in every aspect of our daily
work
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Company
Introduction
Our development process allows us to create and maintain software
solutions iteratively within predictable budgets and schedules, due
to our progressive understanding of the requirements and the
business settings of our customers.
This approach leads to a flexible process, based on the following
phases and milestones:
 Envision
- Core team organized; Vision and scope drafted.
 Plan - Technology validation; Functional specification agreed;
Master plan agreed; Master schedule agreed; Development and
test environment set up.
 Build - Proof of concept complete; Internal build “n” complete;
Internal build “n+1” complete.
 Stabilize - Bug convergence; Zero bug bounce; Release
candidates; Pre-production test complete; User acceptance
testing complete; Pilot complete.
 Deploy - Core components deployed; Site deployments complete;
Deployment stable.
1.4.2 Specialization and Company Roles
Another very important value for our company that help us great to
achieve company’s excellent results is specialization. We believe
that one of our strengths is the unity and commitment of our team.
Each member of Harvestech team is a very good specialist in one of
the very important fields of software development:
 Design
 Project Management
 Development
 Quality Assurance
Together we all work to achieve and fulfill client’s expectations and
provide solid work and excellent quality.
1.4.3 Communication with our Clients
We consider communication process with our clients, one of the
most important aspects of our work, treating this with the same
respect as software development process for example.
Our methodology makes us to allocate a project manager for each
Harvectech client’s project. This person will be in charge (from
Harvestech side) with all the communication between us and our
client, along with all project and tasks understanding communicated
by our client.
The project manager will be the interface between the Harvestech
developers and the client..
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Company
Introduction
Here are the standard communications channels that we like to
keep with our clients:
 Regular conference calls (over Skype or phone).
Usually we hold weekly conferences at same time of the week with
each of our clients. During these conferences we expect to review
last’s week activity and discuss some overview items regarding the
next one. Even more often conferences can be scheduled at any
time with the clients.
 Usage of Mantis System (Request Tracking System)
actually used by Harvestech). Each client project will have an entry
in our system, which will hold all established points for that project.
Our tracking system permits quickly tracing and monitoring any
clients request and status. Each person related with that project
(from our side or from client side) is getting a user and password in
our system, which will allow any of the following actions:
A. Report Items
B. Track status for existent ones
C. Analyze
D. Add notes or explanations
E. Change status for any registered point
 Emails
our clients can send us with any opportunity or circumstance, emails
regarding any aspect of projects. Our rule is to respond back within
less than 24 hours to any email. That means maybe not solving the
request from that email, but at least clearly explaining within our
response email, what we intend to do and how we schedule the
request solving.
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Company
Introduction
1.4.4 Teamwork
For us, effective teamwork has always been the recipe for success.
The structure of each team is dictated either by overall company
needs (e.g. testing and technical documentation teams), or by the
specific needs of each project (i.e. project teams).
The most important outcome is that projects are set up with
maximum speed and resources are assigned flexibly, thus avoiding
bottlenecks when changes need to be implemented. The same
person may play more than one role within the same project team,
or may be involved in more projects at the same time. This way,
there is always the opportunity to improve and acquire new skills,
and nobody is missing out on the fun.
 Transparency and client information – due to our mutual agreed
estimations between us and our client and due to respect for
project planning and client’s information.
1.4.4 Benefits
To justify all the above aspects and considerations we will have to
answer who and how benefits of our exposed and trusted values.
While it is very easy to answer that the ones who benefits are
 Our clients
 Harvestech itself
we will try to present and explain the reasons for benefits.
 Quality work provided – due to our specialized people.
 Work provided on time and client’s deadlines fulfilled – due to
our clear planning and good communication.
 Costs efficiency – due to our proven methodologies we can
control and obtain rationalized costs which allow us to provide
good and competitive rates for our clients.
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Company
Introduction
1.5 Organization chart
General Manager
Marketing
Sales
Software's
Retail
Hospitality
Development
Key Account
Mgt
Finance
Hardware’s
Consultancy
Service’s
Manufacturing
Testing
Project’s &
Support
Automation
Industry
Implementation
Web Solutions
Training
Hand Holding
Support
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Company
Introduction
1.6
Our Services
Our services are all related with various fields of the IT industry.
We have the expertise and strengths in the following fields:
1.6.1 IT Consulting Related Services
When you choose our IT consulting services, we help enhance your
business performance and efficiency through:
 An advisory approach focused on your need
 Technology consulting driven by unique capabilities and best
partnerships
 Specialized segmentation for optimal solution deployment
Our skilled consultants have a big-picture view of all of the factors
— business, technological and organizational — that contribute to
the successful commissioning of any business process. Our Keys to
success include:
 Up-to-date skills and deep experience from working with our
customers´ technology, every day, over the long time
 Managing the full lifecycle of IT systems – not just specific
projects
 Leveraging our domain experience in geographies and market
segments, rather than general IT
→ Our IT Consulting Services include:
A. IT Assessment & Survey
An information technology assessment is a comprehensive
consulting engagement that focuses on accomplishing two
primary objectives:
• Documentation of people, processes, assets and budgets
 Recommended corrections and primary areas of remediation
In order to achieve these objectives our consulting team focuses on
the passive collection of information in the:
 Staff & Organizational Structure
 Process & Procedures
 Architectural Diagrams
 Telecommunications & Networking
 Data Centers
 Servers & Virtualization
 Storage & Backup
 Back Office & Line of Business Applications
 Digital & Web Presence
 Vendor Agreements & Contracts
 Operational Performance
 Service Levels: Response & Resolution

Company
Introduction
 PLC/DCS Logic development.
 Converting DCS to PLC systems.
 Documenting your current control system.
If your control system vendor or integrator did not provide, not willing to
provide adequate documentation, or provided incomplete, erroneous
documentation or your documentation is lost, Harvestech is your solution.
 Minimize Hardware & Software Vendors for Control Systems.
• Converting existing proprietary control systems to open systems.
→Other Services:
• Augmenting your existing product
1.6.1 Automation Industry Related Services
→PC Related Services:





HMI SCADA related custom development.
PC Windows custom applications development.
Web Services Development.
Private label product development.
Power/Gas Web sites development relating to your control
systems.
→Control System Related Services:
 De-bottlenecking, throughput improvement of your control
system.
If your control System vendor or integrator provided a system that has
poor Performance, irregular or inconsistent output, PLC scan times are too
long or quality of the product is suspect in any way, Harvestech is your
ideal solution.
If you have an existing software product that needs to be beefed up with
new Features or capability or needs performance enhancement steroid
injections, or it was built on older, obsolete technology and it needs to be
brought up to contemporary or a different technology, Harvestect is your
one stop solution. Whether you have access to full source code or not, full
documentation or not, have full development environment or not.
Harvestect can help you in these most difficult challenging scenarios.
• Upgrading your existing product
• Special PC Hardware troubleshooting
If you are using a special hardware (PC hardware, SBC, embedded PCs, I/O
Device(s)) for your control systems needs and you are having any problem
configuring it or getting desired performance from it in any shape,
Harvestect would be your ideal solution.
• Custom Driver Development
Harvestech excels in developing communication drivers of diverse
kinds:

Company
Introduction
o Microsoft Windows
• Desktop
• Mobile
• .NET Classes
• OPC-UA, OPC-DA, OPC-A & E, OPC-HDC
• Linux
• PLC Resident
These drives can support 3 different types of physical interfaces:
o Ethernet (TCP/IP, UDP)
o Serial (RS232, RS422, RS485)
o Special Communication Cards (PCI, ISA bus)




Customized training & seminar.
Staff Augmentation Services.
Custom Driver Development.
Second opinion for services control systems
Harvestech excels in providing a second opinion about your control system
needs. If you are not 100% satisfied with the solution or proposal provided
by your current vendor or integrator, you can be assured of our no
obligation and free second opinion about any aspect of your application.
 Hosted Solutions for Control Systems
Harvestech also configures and deploys hosted solutions based on
Microsoft Internet Explorer 7.0 or later or for Windows Server 2003 based
desktops for your control, automation and monitoring needs. This can be
accomplished on your servers or on Harvestech’s hosted server hardware
and databases. The communications drivers and system infrastructure is
already in place. All you need to do is provide us detail, of your specific
project needs or we shall develop the plan working with you.
 Technology Transfer Services
Harvestech can also be engaged by you for technology transfer
services for
• Drivers
• Control Systems
• Other products and services
Our intention is to provide to you such solutions that you are
contacting us for Harvestech products and services because you like
or want to, not because you have to. After technology transfer
service session, you shall depend on only the primary root supplier
e.g. on Microsoft for Windows based products, or PLC hardware
vendor of your choice.
 Reverse Engineering Services
Harvestech reverse engineering services group can help you figure
out any of the following:
• Communication driver (RS232, 422, 485)
• Communication driver (TCP/IP, UDP)
• Control system software
• Any PC software application
This may be necessitated due to your vendor’s going out of
business, intentions to not support you or making unreasonable
demands on you.
 Victimized Customers : Recovery Services
Harvestech can also be engaged by you to help you recover from difficult
situations. E.g. if you feel a certain hardware, software vendor or system
integration / system engineering company is holding you hostage or
victimizing you, Harvestech can come to your rescue. Also, if a disaster
strikes, affecting your critical operations, you can rely on Harvestech for
recovery operations.
 Legal Expert Witness Services

Company
Introduction
 Point of Sale (Touch & Scan)
Touch and Scan POS are cashier friendly interfaces that makes faster
checkout and cash control, yet records accurate and legible information
 Inventory Management
The
more
inventory
you
have,
The more it costs, the less you earn.
the
more
it
costs.
 Financial Management
It is observed that 60% of retail business transaction comes from inventory
activity such as Purchase, Purchase Return, Sale, Sale Returns etc. Our
integrated system will automatically update necessary data into books of
accounts. The balance 40% of your accounting information consists of
transactions like receipt, payment, journal and contra vouchers.
1.6.1 Retail Industry Related Services
It is a well-known fact that globalization as well as increased local
competition and difficult economic times are putting an enormous
pressure on retailers to deliver more with less. Increasing customer
expectations are also pushing retailers to revisit their business and
IT strategy in order to reduce costs and increase customer value and
loyalty. Harvestech’s approach is at the heart of this
dilemma: offering simple solutions for complex retail challenges.
offering top retail expertise is at the forefront of our business
strategy. Harvestech resources are skilled in all key areas of retail
operations: supply chain, warehouse and distribution operations,
store operations and finance. As your IT business partner,
Harvestech not only provides guidance and insight, we also help you
implement and support solutions that are vital for your organization,
such as:
 Customer Relationship
The overall goals are to nurture and retain existing customer and
constantly get new one, entice former customers back into the fold, and
reduce the costs of marketing. Your customers wants more choice. More
recognition. More responsiveness. More real-time transactions. And of
course a "loyalty card" that guarantees more (extra) benefits.
 HR and Payroll
Harvestech payroll helps you to record employee profile, attendance and
calculate the pay and deductions. It covers wages and salaries, overtime,
commission, bonuses, holiday pay, statutory payments and deduction
against loan. It helps you pay your employees the correct amount on time,
every time. You know what a dissatisfied employee means to the servicebased retail industry. Demotivated and dissatisfied employees often lose
focus from customer service.
 Advance Retail Tools
Order & Delivery Notes, Price List, Rate Contract and Import & Export Data
(Excel, CSV, XML, PDF)
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Company
Introduction
 Chain Store Management
You just need simple dial up or a broadband internet connection. No need
to have fixed IP or leased lines. The smart client technology allows each
location to work independently even if the internet connectivity is lost.
Whenever the connectivity is stored it syncs the data automatically with
head office.
 Mobile and Web based Reporting
Access reports from anywhere. Choose from various platforms. Use your
own server and database
 Scheme & Promotions
Scheme and Promotion produce very pronounced effects to retail
business. It is indisputable that Scheme and Promotion offer retail store a
series of benefits which other forms of marketing communications cannot
duplicate.
 Retail Analytics
A completely new approach for reports, designed from the ground-up –
Our Solutions reports are ultimate tool for organizing and analyzing your
business data. The report's main functionality is in its ability to summarize
large amounts of information, and represent it in a register and crosstabulated form. So, it is the best tool to create financial, stock and
statistical reports.
For instance, you can analyze sales during specific periods (years, quarterly
intervals, months) for each customer or each product category, or you can
create a report which will show the top 10 customers, by items purchased.
Another example is a report that displays the most or least popular
products.
 E-mail and SMS Notifications
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Company
Introduction
1.6 Business Scope
Business &
Process Analysis
Project
Management
outsourcing
Desktop APP
Development
Website
Maintenance
Web Portal
Design
SEO
Web
Programming
E-Commerce
Food Court
Coffee Shop
Restaurant
Sweet Shop
Bakery
Grocery Store
Super Market
Garment
Manufacturing
Jewelry
Manufacturing
Furniture
Manufacturing
Apparel &
Footwear
Flower Bouquet
Business
Management
Solutions
Software’s
Development
Ice cream Shop
Services
IT Process
Development
SPA/Salon
Spare Parts
Inventory
Hotel & Resorts
ERP/POS
.Net
SQL
ORACLE
IT consulting
HMI/SCADA
Application
Automation
Industry
Solutions
PAC/PLCs
ERP
MES
Tank Gauging
Large Rotating
machines control
Terminal
Automation Sys
Custody Transfer
systems and Gas
Plants
Truck Rack
Terminal
Plastic Blending
systems
Hazardous waste
processing
Transportation
control
Discrete
manufacturing
Electrical
Transmission Sys
Power
Generation Sys
Food & Beverage
systems control
Material Handling
System
And Many Others
Systems….
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“
Think as an Enterprise, work as a Startup
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For more information's please Contact me
Name | Ala’a Al-Marhoon
E-mail | Alaa@harvestechbms.com
Mobile | +966 54 77 30333