1. Resume
Akhila R
:akila.hebbar071991@gmail.com #13,7th Cross,1st Main, Shakambari nagar,
: +91-7259520142 opp cauvery school,Indiragandhi circle,
J P nagar 1st phase,Bangalore 560078
Career Objective:
To be an integral part of a competitive work environment, which would help me grow both on
the intellectual and personal front, while contributing to the growth and success of the
organization.
PROFESSIONAL EXPERIENCE
I. Organization: Oracle India Pvt. Ltd.
Designation: Sales operations Analyst
Tenure: May 2014- Till date
Job Profile: Sales productivity
Responsibilities:
Hands on experience in R12 applications like OKS Apps (Oracle Service contract), Sales Order, Order
Management, Quoting Application and Installed Base.
Have Knowledge on flow of “Quote to Cash” process, OKS (Oracle Service Contracts), Contract renewals
and Migrations
 Core responsibility is to provide consulting service to sales organization to enable them in
performing better, providing end to end support throughout the sales transaction, enable them
to answer customer’s queries in financial terms.
 Handling various reporting activity for the Department and is the Single point of contact (SPOC).
Handling multiple projects for all the problem statements from transaction level to process level
like cycle time and inflow outflow trend analysis, Input-Output Quality and innovation project,
Automation Project etc.
 Handled queries regarding the migrations, Billing frequency, contract renewal booking from
Business, AR, Sales representatives, LOB counter parts and worked on them till closure
 Have good knowledge in IB (Install Base) which contains customer information in detail
 Handling & closing escalation independently on process related issues
 Coach and mentor team members through leadership. Conduct quality audits and provide timely
feedback. Analyze performance trends and identify gaps in process knowledge for the team.
 Have strong analytical skills used in business for a variety of operations
 Check to make sure the necessary documentation is included in the Order Pack and verify that
the information contained matches the customer’s Purchase Order (PO)
 Working with global and regional systems, tools, policies & processes that impact the group that I
support
 I am a (SME) Subject matter expert in the team. Training, Conducting assessments and solving
queries for less experienced staffs (New joiners)
 POC for upstream & downstream teams for any customer issues for SaaS & On Demand LOB
 Preparation of Cancel & Replace spreadsheet for amendments
 Calculating Shelving credit and initiating contract Termination

2.  Worked on various projects like, Input Quality, Output Quality, and Documentation and have
prepared various documents on process which will help new comers to learn in a short period.
 Have worked for all the Regions APAC, EMEA,LAD and NORTH AMERICA.
II. Organization: Hewlett-Packard[HP]
Designation: Technical Support Engineer
Tenure: September 2012-May 2014
Job Profile: Telephonic technical support
Responsibilities:
 Providing Telephonic technical support to the customers with their products
 Follow Up and Case Management
 Making sales as and when required keeping customers needs and company’s objectives in focus
 Collating and Sending Team Reports End of the Day to higher officials
 Actively participating in new projects and product launch
 Dynamically updating the skills and knowledge on every new product launch
 Worked towards process development by being a part of new pilots
Application knowledge
 MS Excel
 Salesforce
 MS Office
 Oracle Application R12
 Siebel
Achievements
 Consistently received 2 recognition awards for 100% Quality, TAT and productivity
 Control on output quality
 Increased stakeholder’s satisfaction
 Got promoted as Senior Analyst in 1 year 8 months.
 Agent Affinity Award for Good Customer Satisfaction scores (HP).
Skill set
 Team Player and able to interact with all kind of personnel
 Ability to grasp quickly and keen learner- Self Starter
 Propensity towards learning
 Able to handle situations with positive mind set
 Strong work ethic and sense of responsibility
 Excellent communication
 Always open to ideas

3. Education
 Master of Business Administration-2014 Pursuing
 Bachelor of Business Management-2012, Mysore University
Personal Details
Name : Akhila R
Date of birth: 07 November 1991
Languages know: English, Kannada, Hindi, and Tulu
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
(Akhila R)