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Non verbal communication.pptx

  1. Non verbal Communication
  2. Body-language determines behaviour Facial expressions They show emotions .There is common pattern of facial expressions from all over the world, the use of eyebrows, eyes are universal in expressing emotions like happiness, fear, sorrow etc.
  3. In Asian countries like India the eyes play a special role, they convey different emotions and feelings.
  4. Gestures These are movements of the hands ,the head , the body to indicate an idea or a feeling. In other words certain gestures may be acceptable in one culture while it may be disliked in another. For example- Laying hand on someone's head in India would indicate giving blessings but in Buddhist culture one is not supposed to touch another's head it is considered sacred.
  5. Crossing ones ankles over the knees while sitting is considered rude in Indonesia ,Thailand . Pointing your index finger is insulting In Germany, Netherlands and Switzerland. Gestures are indicative of the behavioural patterns that are unique to a specific culture. This calls for developing an awareness as to how to interpret gestures.
  6. Body movements and Posture This has to do with the manner in which we carry yourselves .It is an important element in body language and is often a key to a person's personality. For example - Cricket commentators comment on the body language of the player confidence or diffidence.
  7.  kinesics behaviour which includes all body movements and gestures mean different things in different cultures.Sometimes behaviours that are meaningless in one culture have distinct meanings in another.
  8. Silence Paradoxical as it may sound , we do communicate with the help of silence. sometimes we are so overwhelmed by emotions that we are speechless. our silence speaks of a strong feelings. Good communicators are aware of the value of silence.
  9. Silence conveys meanings that indicate the behaviour of a person -such as lack of interest apathy ,indifference etc. The following are the functions of silence- a. To allow the speaker time to think b. To isolate oneself c. To hurt someone d.To prevent further communication e. To communicate emotional responses F .To say nothing In business communication silence is often made use of.
  10. Space and Proximity Each one of us has a personal space around us that is guarded against intruders. The influence of space and proximity on a communication is known as Proxemics. Space category Public space more than 12 feet social space 4 to 12 feet personal space 1.5 to 4 feet Intimate space less than 1.5 feet
  11. Dress and grooming The manner and style of dressing plays an important role in non verbal communication . We wish to make a good impression upon people because people judge you by the way you dress. The colour of your dress, how well it is unwrinkled the looks of your shoes etc. Your appearance is also judged by the tidiness of your hair ,body odour etc
  12. In many developing countries employee‘s in offices and industries are provided with facilities whereby they can look fresh and clean In these countries you may not get a job if you do not dress well or smell good. It is an essential element of corporate culture.
  13. Colours Colours play an important role in our lives ,convey messages .For example -Hindus wear saffron, Christian mourners wear black and each country has its own flag with distinct colours, so do many regiments, schools and colleges. Besides this, colours have a psychological impact some colours can have a soothing effect on people and some colours can excite and depress.
  14. Activity What proxemics would you allow yourself in the following situations – Talking to your boss Talking to your colleague Making a speech Speaking to your friend
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