1. Ajay Jitendra Singh
Email: ajay2222@gmail.com
Mob : +91-9321946122
Professional Summary:
 Dynamic, competent and result oriented professional having about 7.10+ yrs of
experience in Software Maintenance and Support of Applications developed using
Oracle 9i .
 Technical expertise in Oracle SQL & PL/SQL and Unix.
 Writing SQL query, Functions, Stored procedures, packages, Cursors, and Triggers.
 Experienced in trouble-shooting of issues pertaining to Application and Database, User
Errors, Production Server and Database related errors.
 Strong collaboration, team building, interpersonal, communication skills with
proficiency at grasping new technical concepts quickly & utilizing the same in a
productive manner.
 Maintenance and Support of Applications developed using Oracle 9i.
 Excellent technical analysis, multi-tasking, problem solving skills and team player.
Software Skills:
• Operating Systems : Windows 9x, NT, 2000,Unix
• Programming Languages : SQL, PL/SQL,
• Databases : Oracle 9i
• Tools and Utilities and :
Web Server
TOAD, Web Sphere 1.6,Tomcat 1.5, SSH Client,
Xshell, Remote desktop, Putty, BMC Remedy
Key Roles for these Projects:
Application Development
 Creation and Maintenance of Oracle Procedures, Functions, Packages, Jobs, Triggers.
 Deployment of database and server base objects into production and testing
environment.
 Managing and removing Errors in Database and UNIX server.
 Shell Scripting to manage automation in Monitoring of Application and Database logs.
 Oracle SQL/PLSQL query analysis on the basis of performance tunings.

2.  Scheduling of Jobs in Various Schemas to perform Automatic Execution of Procedures,
Functions and Packages and other DB Objects.
 Analysis and Designing to Develop the Application According to Business
Requirements.
Technical Support
 Troubleshooting problems pertaining to Network Administration, and Application
Conflicts.
 Addressing queries regarding the Software & extending onsite support to the clients
including maintenance of hardware / software
 Adhere to SLA response and resolution times and ensure cases are regularly updated.
 Support End Users on technical issues including problems related to Application,
Database, and Infrastructure.
 Identify solutions to work around open issues / problems that are under investigation or
pending resolution.
Work Experience:
1. Project : FMCVPN (Fixed Mobile Convergent Virtual Private Network)
(Maintenance Project)
Description:
FMCVPN is a national provider of wire line as well as wireless voice, capable of
reaching millions people where they work. The Project involves the offshore support in
development and Maintenance of database. Also includes Service Delivery and translating
Business Processes to IT Change Requests.
Role & Responsibilities:-
• Role : Team Member – Production Support.
Client : Reliance Communications Ltd, DAKC, Navi Mumbai
Team Size : 6
Duration : Since Dec2010 to July 2015
Role : Team Member
Application : SunOS Solaris 5.9, 5.10, Clarity application, Oracle 9i

3. • Designation : L-3 IT-Operations.
2
.
Project : CNM (Customer Network Management Portal) and CLR (Circuit Line
Record)
IR/FAR Portal(Fault Action Report)
Zero Touch Wireles/Wireline Portal
Client : Reliance Communications Ltd, DAKC, Navi Mumbai
Team Size : 3
Role : Team Member
Technologies Used : Oracle 9i
Description:
The Customer Network management Portal provides an integrated view of the Services
subscribed to the Customer including fault and performance. All parts of the customer's network
are managed 24 hours a day, seven days a week from the network element layer to the CNM
layer, which integrates Element Management systems and Network Management Systems from
where the SNMP/non SNMP information is, collected which is integrated with OSS/BSS
Systems to provide integrated CNM portal view to Customer. The Customer Network
management provides Uptime Report, Latency, Packet Loss, Access link online utilization
Reports to the customers. The customers can also book the trouble ticket and view the status
though the portal.
3. Project : Fault Module and Ticket Manager
Client : Reliance Communications Ltd, DAKC, Navi Mumbai
Team Size : 3
Role : Team Member
Technologies Used : Oracle 9i, Pl/sql,ClariTy

4. Description:This Module generate Trouble Ticket of respective FT which is generated thru
AMS.FT can be generated thru AMS or any CRM like ClariFy.After generating FT Auto SMS
send to FA Team and reslove the problem.
Education:
• Masters in Computer Application (MCA)(Full Time) , Cochin University Of Science
& Technology(CUSAT)Kochi Kerala 2003.
• B.Sc , U.P College, Varanasi 1994-97 from VBSP University Jaunpur Uttar Pradesh.
Extra Curricular & Achievements:
• Active participation in Cricket tournament at school level.
• Quick Learner
• Team facilitator
Personal Information:
Current Address : 101,1st
Floor Building No- 11-A,Anmol Garden Haji Malang Road
Kalyan(East)Thane-421306.
Date of Birth : 10/02/1978
Languages Known : English, Hindi,
Nationality : Indian
Hobbies : Communicating with new people, Listening music, Watching TV and
Real Estate Market .
I hereby declare that the information given above is true to the best of my knowledge and belief.
Date:15/07/2015
Place: DAKC Signature
(Ajay Jitendra Singh)