O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.

Case study leading global manufacturer of safety products_accrete

271 visualizações

Publicada em

Help a Global leader in manufacturing of safety products to revitalize its CRM processes operating on multiple legacy systems in order to achieve high customer satisfaction.

Publicada em: Tecnologia
  • Seja o primeiro a comentar

Case study leading global manufacturer of safety products_accrete

  1. 1. Objective Help a Global leader in manufacturing of safety products to revitalize its CRM processes operating on multiple legacy systems in order to achieve high customer satisfaction. Results The integrated SAP CRM solution helped the company in having a single unified system for prospect and customer information including Service tickets, Complaints, Leads, Sales pipeline, Special pricing, and Quotations. It enabled quicker response times to customers and faster and consistent issue resolution. It increased sales effectiveness and provided additional agility in sales operations, due to readily available relevant prospect, customer, and channel partner information. It also laid the foundation for sales and services analytics in which the company can use data insights to better understand the bottlenecks, identify up-selling and cross-selling opportunities, and improve channel effectiveness. The new system will enable the company to achieve a 360-degree vision of global customer management operations. Solutions Implemented The client collaborated with Accrete Solutions to develop a CRM roadmap, identify quick wins and areas for improvement, and implement integrated solutions on SAP CRM, ECC and BW systems in incremental phases to achieve a quicker ROI. The client leveraged Accrete Solutions’ industry knowledge, CRM best practices, and SAP CRM expertise to streamline their sales and service business processes resulting in a single integrated CRM system. Accrete Solutions executed successful migration of CRM processes and data from their legacy systems to the integrated SAP (CRM, ECC, and BW) system. Company Profile A Global leader in the manufacturing of safety products provides a complete product range used by workers around the world in multiple industries. Business Challenge A global CRM initiative was launched to improve customer satisfaction for its customers by improving poor response times, capturing accurate customer information and ensuring consistent follow through at all customer touch points. However, most of its customer management processes were running on departmental legacy systems & databases, which were working in silos with no sharing of information. Lack of integration with SAP and limited analytical capabilities resulted in delays, inaccurate information dissemination, and customer dissatisfaction. Project Highlights • CRM Strategy and Roadmap • Single source of truth for Customer Information • Service Request Management • Complaint Management • Pipeline Performance Management • Quotation and Special Pricing Management • Customer Life Cycle Design and Clean-up • Sales & Service Process Improvements • Channel Sales Analytics and Operational reporting • Marketo Integration with SAP CRM for Campaigns and Leads • SAP CRM Integration with SAP ECC & BW Business Case Improve Customer Satisfaction and Loyalty for a Leading Global Manufacturer of Safety Products For all enquiries please contact at : corp@accretesol.com , Tel : +1(877)-849-5838 Visit us at : www.accrete-solutions.com USA Head Office 3350 Scott Blvd, Bldg 34 Santa Clara, CA 95054 South Africa 609 Lanseria Corporate Estate, Falcon Lane, Lanseria, Gauteng Chile Galvarino Gallardo 1638, Providencia, Santiago India Development Centre 102A, HARTRON, Electronics City, Gurgaon Copyright © Accrete Solutions 2017. All rights reserved.

×