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Path to Agile Leadership with David Hawks - Utah Women in Agile

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Path to Agile Leadership with David Hawks - Utah Women in Agile

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The current rate of disruption and increasing amount of global competition demand leaders work differently. On top of that, there is a new workforce dynamic in place that requires leaders to empower teams, inspire workers, and lead with intention. In this session at Utah Women in Agile, David Hawks discussed key capabilities leaders need to develop to thrive in this new, unpredictable world.

The current rate of disruption and increasing amount of global competition demand leaders work differently. On top of that, there is a new workforce dynamic in place that requires leaders to empower teams, inspire workers, and lead with intention. In this session at Utah Women in Agile, David Hawks discussed key capabilities leaders need to develop to thrive in this new, unpredictable world.

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Path to Agile Leadership with David Hawks - Utah Women in Agile

  1. 1. David Hawks | @austinagile Path to Agile Leadership
  2. 2. AGILE VELOCITY David Hawks 2 • Executive Agile Coach • Founder, Agile Velocity • Certified Scrum Trainer • Certified Enterprise Coach • Path to Agility Facilitator Contact: @austinagile david@agilevelocity.com
  3. 3. AGILE VELOCITY Breakout Rooms Technology Today Technology Today
  4. 4. Align Accelerate Adapt Predict Learn Status Quo
  5. 5. Why Change?
  6. 6. LIVING IN A VUCA WORLD
  7. 7. Volatile - Speed, magnitude, turbulence and dynamics of change
  8. 8. Uncertain - Unclear about the present and hard to predict the future
  9. 9. Complex - Multiple interdependencies amongst a globally interconnected world
  10. 10. Ambiguous - Lack of clarity of the meaning of events
  11. 11. Taylorism Command and Control Standards UtilizationManagement 1.0
  12. 12. Management 1.0 Management 2.0 Lean Eliminate Waste Reduce Volatility
  13. 13. Management 1.0 Management 2.0 Management 3.0 Agile Empower the Worker Servant Leadership
  14. 14. AGILE VELOCITY Good Leader vs Bad Leader? 25 1. What are 3-5 Capabilities of Bad Leaders 2. What are 3-5 Capabilities of Good Leaders? Breakout Discussion for 8 minutes (Take a few minutes to introduce yourselves)
  15. 15. AgileVelocity.com | 512.298.2835 | info@AgileVelocity.com
  16. 16. AgileVelocity.com | 512.298.2835 | info@AgileVelocity.com
  17. 17. Inspire with Compelling Vision
  18. 18. Why = Purpose How = Process What = Result
  19. 19. Empower Team Excellence
  20. 20. AGILE VELOCITY Foster a Learning Culture Foster a Learning Culture What is needed from the leader: • For the team to take ownership? • For the team to establish a learning culture?
  21. 21. PROPRIETARY AND CONFIDENTIALAGILE VELOCITY ACCELERATE AGILITY Let Go
  22. 22. AGILE VELOCITY Letting Go 45 As a leader, what do you need to do to “Let Go” and allow the team to thrive? Take a minute and jot down a couple thoughts
  23. 23. Create Focus
  24. 24. Drowning in a Sea of Opportunity
  25. 25. Project 1 Project 3 All High Priority! How does Alex decide what to work on next? Carter How We Normally Assign Work Alex James Camryn Janet Will Project 2
  26. 26. Project 1 Project 3 Carter Alex James Camryn Janet Will Team Prioritized Team Backlog Project 2 How We Should Prioritize Work
  27. 27. Stop Starting, Start Finishing
  28. 28. Decision Agility
  29. 29. Traditional Hierarchy Network of Teams How does the decision making differ in the two models? 1. How do the leaders need to operate differently? 2. How do the employees operate differently? 3. What are the benefits of each? Breakout Discussion for 6 minutes
  30. 30. Self-Organizing teams lead to better outcomes
  31. 31. Knowledge Workers want Autonomy
  32. 32. AGILE VELOCITY Decisions 59 Write down 3 different leadership decisions made at your company recently: 1. What was a really tough decision? 2. What was a really easy decision? 3. What was one in the middle?
  33. 33. AGILE VELOCITY Delegation Poker 60 1. Take turns in your group reading one your decisions 2. Everyone simultaneously votes (use fingers) for one of the following delegation levels 3. Discuss 4. Repeat on next decision Breakout Activity for 8 minutes
  34. 34. Purpose Driven Leadership
  35. 35. Go Get Me a Rock!
  36. 36. AGILE VELOCITY Subjective vs Objective Decision Making 63 Which of the following is a subjective vs objective based decision criteria? A. The CEO selects features X, Y and Z as the highest priority B. 20% of customers surveyed say that Feature X is important C. A Sales Rep says if we get this feature done she can close a $5M deal D. The Sales VP wants a feature complete by the June 15th TradeShow E. When A/B tested version B of the feature performed 5% better F. 300 New customers provided their email on the landing page for our new offering G. 30% of shoppers abandon their cart at the place order page Breakout Discussion for 5 minutes (complete the survey)
  37. 37. AgileVelocity.com | 512.298.2835 | info@AgileVelocity.com
  38. 38. © Copyright Agile Velocity, LLC All Rights Reserved Objective • Key Result 1: ________________ • Key Result 2: ________________ • Key Result 3: _______________ Objective: _____________________
  39. 39. 5 Elements of OKR Make Goals Inspiring Failure Happens Always Measure Progress Make Goals Public Make Clear Goals
  40. 40. AGILE VELOCITY Bad and Good OKRs Drive Customer Promoters • Implement 5 new features • Post job to hire 3 new CSRs Improve Employee Engagement • Run employee satisfaction survey by March 30 • Schedule 1-1s with all employees • Create plan to implement OKRs Drive Customer Promoters • Average monthly NPS of over 25 • <90 day repeat business increase of 20% Improve Employee Engagement • Average monthly eNPS score of over 50 • Conduct weekly Fun Fridays with an external speaker • 4 New innovation ideas pitched at the monthly meeting by employees
  41. 41. AGILE VELOCITY Writing good objectives 68 1. Each person think of an initiative your team has ownership of this quarter. 2. Share with each other 3. Help each other turn 1 or 2 into an OKR A. Is it measurable? B. Is it outcome-oriented? C. Is the purpose clear? D. Does it have a mix of leading and lagging key results? E. Did you remove the “How”? i.e. remove the tasks? Breakout Activity for 8 minutes
  42. 42. AGILE VELOCITY Agile Velocity is a holistic business agility firm that helps organizations build the capabilities needed to achieve measurable business results. Results like predictability, speed, employee engagement, and market responsiveness. We do this using our framework, the Path to Agility®. Using it, we’ve helped organizations of all sizes and across many industries avoid standard pitfalls and realize results more quickly. As your partner, we promise to... ● Focus 100% on business results ● Prioritize outcomes and capabilities over process and practices ● Be a true partner and equip you with the skills to sustain agility 71 About Agile Velocity Our partners For more information email us at info@agilevelocity.com

Notas do Editor

  • Intro and Why Change - 15 mins
    Inspire Vision - 13 mins
    Empower Teams - 17 mins
    Create Focus - 12 mins
    Decision Agility - 21 mins
    Purpose Driven - 20 mins
  • rate of change - international competition
    iPhone, Cloud, DevOps
  • Janet - turn into pictures

    rate of change - international competition
    iPhone, Cloud, DevOps
  • The world has changed
    Its not about just building the same thing
    Not command control, hierarchy, etc.
    and managing utilization & efficiency
    rate of which fortune 500 companies are going out of business

    http://theundercoverrecruiter.com/wp-content/uploads/2015/02/factory-workers.jpg
  • Our workforce has changed to Knowledge Workers
    Our leadership style has to change
    The old ways aren’t working

    http://d3thflcq1yqzn0.cloudfront.net/024924936_prevstill.jpeg
  • 1 out of 5 workers is fully engaged
    1 brain doesn’t scale
    Zombie workers

    https://peterwhibley.files.wordpress.com/2013/09/78806319.jpg
  • Knowledge Workers are motivated by AMP not money
    Not just interchangeable resources
    Are you taking it away from them?

    http://www.thefamilywoman.com/wp-content/uploads/free-woman-1024x1022.jpg
  • command control, hierarchy, etc.
    and managing utilization
    standards

    http://theundercoverrecruiter.com/wp-content/uploads/2015/02/factory-workers.jpg
  • Efficiency - eliminate waste
    reduce volatility
    improve quality
  • Agile
  • Characteristics of a Bad Leader
    https://www.polleverywhere.com/discourses/CON8uOaQDBEFNntJrWmNb
  • Characteristics of a Good Leader
    https://www.polleverywhere.com/discourses/alZLvnwWmiJRomMC4gbfy
  • Why = the Purpose
    How = the Process
    What = the Result
  • At each level, you retain the capacities of the earlier levels; you may intentionally ‘downshift’ *when appropriate* to use the lower level leadership styles.
  • Win/lose == Duality or scarcity mindset. “OR”. Black or white. right or wrong.
  • See shades of grey instead of ‘black and white’.‘people are resources’ is less harsh than ‘pawns’.
  • Genuine Curiosity. Win+Win=Abundance mindset. “AND”. Black AND white. See the validity in multiple perspectives.
  • End at 15 mins
  • Empower with common goal
    Emergent Leadership
    The manager can support the team
  • highlight safety and google study
  • does not mean blind autonomy requires transparency. trust but verify.
  • highlight safety and google study
  • Too much demand vs throughput
    Managers like to triage and assign
    Shoving more paper in the printer
  • Multi-tasking kills
    Need to Limit WIP
    Nothing is getting done done - just busy

    http://i.huffpost.com/gen/2106776/images/o-MULTITASKING-facebook.jpg
  • We assign people to projects
    They get overloaded
    Everything is high
    Exercise: Standup, find 3 people in the room, introduce yourself, find out what is the way alex prioritizes in their organization, when the music starts then find your way back to your seats, a couple minutes go (At beginning of exercise no more then 35 minutes in)
    Easiest, Coolest, Whoever is screaming the loudest
  • Prioritize
    Break Work Down - small batches
    Move the Queue to the front
    Impact of Change
  • Get Value delivered to customers
    Increase productivity of team (less task switching)
  • Org View
    Speed
    How does the leader operate different? Peer relationships, 1st team
    How do the employees operate different? Take ownership?
  • True concept of team - everyone working together for common goal
    Empowered to solve the why
    Self-organizing in the how
    Team size 7+/- 2 - break up work

    https://userscontent2.emaze.com/images/0f2e2f03-5d63-45a8-a00d-a761731e6504/c2c59612-6233-45ed-8412-1291a7e4925bimage2.jpeg
  • Knowledge Workers are motivated by AMP not money
    Not just interchangeable resources
    Are you taking it away from them?

    http://www.thefamilywoman.com/wp-content/uploads/free-woman-1024x1022.jpg
  • Which of the following are objective based decision criteria? (vs subjective)
    https://www.polleverywhere.com/multiple_choice_polls/XMcNgt2JwDTkabFKzT6B0
  • Make Clear Goals and clear measures of success

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