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23rd Medical Group                                                                              Medical Right Start Information




                                                                Welcome to the
                                                             23rd Medical Group
                                                         Moody Air Force Base, Georgia


The 23rd Medical Group would like to welcome you to Moody Air Force Base, Georgia. Our mission is to provide
medical and dental services to maintain the highest degree of readiness for the 23rd Wing and the 93rd Air Ground
Operations Wing. Our group supports the health and morale of over 11,000 beneficiaries by providing or arranging health
care in an extensive community-based system.
As a primary care facility, there are no emergency services available at the 23rd Medical Group (MDG). For a medical
emergency requiring an ambulance, either on or off Moody AFB, call 911 immediately. Our ambulances only
respond to emergencies on Moody AFB. Depending on the nature of the emergency, patient(s) will be transported via
ambulance to a local civilian emergency department.

General Clinic Information: 257-2778 (Area Code 229 and DSN is 460)
The main telephone number to the MDG is 1-229-257-2778, or toll free at 1-800-889-3041. Updated information will
be available at this number to assist beneficiaries with care options. It is very important to always have one of these
numbers with you: memorize it, enter it in to your cell phone, write it down and keep it in your wallet or purse – just
make sure it is available when you need it! SAVE THESE NUMBERS.
Regular duty hours: Monday through Friday from 0730 to 1630 (Pharmacy until 1700).
Closed on weekends, Federal holidays, ACC Family days and Wednesday AM until 0900, due to MDG training.


The MDG operates in accordance with TRICARE access standards: We provide an appointment for acute issues within
24 hours, 7 days for routine appointments and 28 days for specialty and wellness appointments.
On-line appointments are available. To schedule an appointment on-line go to www.tricareonline.com. Each family
member will be prompted to create their own account.
During a normal duty day, when a beneficiary calls for an acute care appointment, the MDG appointment clerks will
first try to schedule an appointment with the patient’s Primary Care Manager (PCM) or a MDG provider. If all of our
appointments are booked, information pertaining to the nature of the call will be sent to the PCM’s registered nurse (RN).
The RN returning the call will provide clinical guidance or consult with the beneficiary’s PCM to determine the best
course of action and ensure the care needed is rendered as quickly as possible. This may include walking patients into the
clinic schedule, booking them for the next day or referring them to a network provider.
Active duty service members (ADSM) with acute care needs will be taken care of within the 24-hour standard by a nurse
or MDG provider. Priority is given to ADSM during normal duty hours.


Unless it is a true emergency, all TRICARE Prime beneficiaries enrolled at the 23rd MDG are required to contact
their PCM team during normal duty hours (0730-1630) before seeking medical care from a network provider.
After hours, weekend and holiday care advice through the PCM On-Call is available by calling 257-2778.
If medical care is inappropriately used or not properly coordinated through the PCM team, the beneficiary will be
billed.
What is a Medical Emergency? A medical emergency is defined as a THREAT TO LIFE, LIMB OR EYE-SIGHT.
Examples of conditions that would require emergency care at an ER include but are not limited to: severe bleeding, chest
pain, shortness of breath or inability to breathe, allergic reactions, spinal cord or back injury, or eye injuries. If you have a
true emergency, call 911 or go to the nearest ER. Authorizations for true emergencies are honored, however, a follow
up with the MDG is necessary the next duty day to let us know what happened and to avoid potential billing problems.
Revised 13 Jan 2010                                                                                                 1 of 8
23rd Medical Group                                                                          Medical Right Start Information



Calling 911 While on Moody AFB: The Ambulance Service is Moody’s primary flight line response and should only
be used in a true medical emergency. Calling 911 on base for minor problems can risk delaying response to an in-flight
emergency or major medical crisis. Please do not call the ambulance if there is no medical emergency or if you do not
intend to be treated or taken to the ER in the ambulance. If activating 911 while on Moody AFB, please be certain to state
you are calling from a location on Moody AFB.


Urgent Care Center (UCC) vs. Emergency Room (ER) Care: UCCs are an excellent alternative for those faced with a
condition that requires urgent care but is not a true life threatening emergency. UCCs are open late hours and on
weekends. They are equipped to handle most urgent medical situations efficiently at a fraction of the cost of an ER visit.
Urgent care is for an illness or injury that would not result in further disability or death if not treated immediately, but
does require professional attention within 24 hours. Urgent care may have the potential to develop into an emergency if
treatment is delayed longer than 24 hours.
Examples of urgent care conditions include: minor injuries, high fever, severe headaches, sprains, broken bones, small
cuts requiring stitches, excessive vomiting, eye pain/infections, severe colds and/or flu, earaches/infections and sore
throats.
The ER should only be used when emergency care is required for serious medical, maternity, or psychiatric conditions
that would result in loss of life, limb or sight without immediate medical attention.
UCCs are the preferred option for conditions that are not life threatening. In either case, beneficiaries must contact their
PCM before being seen. If seen out of the area, a follow-up call should be made to PCM team regarding what
facility and treating physician was used for care, completes the referral process and helps avoid unnecessary
charges that would result from Point of Service Care as described in the TRICARE rules.
If traveling outside of the Moody AFB area, contact Humana Military at 1-800-444-5445 or www.humana-military.com
for help locating a provider and obtaining a referral. A list of local UCC and ER is provided at the end of this handout.
Medical In-processing: 257-2917
Our Medical Right Start (MRS) program is designed to orient newly assigned members and their families to medical
services and assist in completing a comprehensive review and update of all active duty medical readiness requirements.
In accordance with AFI 41-210 and Wing direction, each active duty member is scheduled for this mandatory formation
(uniform required) and spouses are encouraged to attend. MRS is incorporated into Base Right Start for members PCSing
from another base. First term Airmen coming from their technical training school will attend MRS at the MDG and will
be scheduled for a PHA on the same day. All members in-processing the MDG will be informed of their Preventative
Individual Medical Readiness or PIMR status and given a 30 day window to complete the required items. Supervisors
will be notified of those not completing requirements. Family members who choose not to attend MRS will need to enroll
at the TRICARE office.
All medical records are sent certified mail from the member’s previous base. All enrolled beneficiaries are asked to
complete a Health Summary upon arrival to assist the PCM teams with updating medical history and identifying health
concerns. The PCM teams review the Health Summaries of all newly enrolled beneficiaries.
Medical Records: 257-2917
The Medical Records Section is located in the MDG main building across from the pharmacy. To ensure the integrity of
your private medical information, medical records are government property and may not be “hand-carried”.
Request copy: If you would like to request a complete copy of your medical record, stop by the medical records section
and complete a request form. Please allow at least 30 days for copy completion.
Out-processing: Members are required to complete Out-processing Questionnaire for self and family members 30 days
prior to final out day; members are also required to provide a copy of their orders NLT 10 duty days from their final out
date.
TRICARE Service Center: 1-800-444-5445
The TRICARE Service Center is located in a separate building on the west side of the MDG campus. TRICARE contract
personnel provide specific services to expand and/or supplement the capabilities of the MDG. Services include:
TRICARE Prime enrollment, disenrollment, PCM assignment, assistance with routine or specialty appointments, case
management, recruiting network providers and pharmacies, claim processing assistance and complaint resolution. More
information is available at the TRICARE website: www.tricare.mil.
Updated 13 Jan 2012                                                                                             2 of 8
23rd Medical Group                                                                         Medical Right Start Information

Hours: Service is available on a walk-in-basis from 0800 to 1700 Monday through Friday, except Federal holidays.
Beneficiary Counselor: Serves as beneficiary advocate and problem solver, providing dedicated services to all military
health care beneficiaries. For assistance call: 257-4355.
Debt Collection: Assists beneficiaries in determining the validity of collection agency claims received for debts resulting
from medical/dental care delivered under TRICARE. For assistance call: 257- 4932.
Benefits and Referrals: 257-2778
The Benefits and Referral Management Center is located in the MDG main building across from the Pharmacy. The
MDG has allied with the local medical community to meet your healthcare needs. We will consult with your PCM and
assist in accessing civilian specialty healthcare services not available at the 23 MDG. TRICARE Prime enrollees must
have a referral authorization from their PCM prior to receiving off-base healthcare. An authorization letter is mailed to
your residence, as listed in the Defense Enrollment Eligibility Reporting System (DEERS), providing detailed information
on location, contact information and the number of visits you are authorized.
Hours: The Benefits and Referral staff are available to answer questions from 0730-1630 on a walk-in basis.
Aerospace and Operational Medicine: 257-2778
The Aerospace and Operational Medicine Clinic is located on the MDG campus directly across the parking lot from the
MDG main building’s west entrance. The Aerospace and Operational Medicine Clinic provides medical care for all
personnel on flying status or special duty status and their family members. This includes personnel from the 38th, 41st,
and 71st Rescue Squadrons; the 74th, 75th,76th Fighter Squadrons,347, PRP personnel, 23 OSS; Retraining and
Commissioning Physicals for all Moody personnel and Det 150 and 172 AFROTC Cadets ; 93rd AGOW members on
jump status and all firefighters, as well as their family members ages 14 years and older. Dependents under the age of 11
years old are empanelled to the Pediatrics Clinic.
Clinic hours: Monday, Tue, Thurs, Friday-0730-1630, Wed- 0900-1630; Return to Fly (RTF) 0730-0830, 1300-1400.
Family Health: 257-2778
The Family Health Clinic is located in the MDG main building. The Family Health provides medical care for all eligible
enrolled active duty and retired members and their dependents. Please refer to the General Clinic Information section on
page 1 for additional information.
The clinic will work hard to ensure all ADSM with acute care needs are seen by their enrolled clinic within the 24 hour
standard. To prevent extended wait times, we recommend calling first to scheduled appointment.
Preventive Health Assessment (PHA) Clinic: 257-3294
The PHA Clinic is located within the MDG main building across from the Family Health waiting area. The PHA clinic is
for ADSM assigned to a Family Health PCM; those on flying status will go through Aerospace and Operational. To
schedule PHA appointments please call the central appointment line. Members will be contacted with directions to go to
an approved AF website to complete an on-line assessment prior to scheduling their PHA appointment. For additional
information about PHA completion please check with your Unit Health Monitor.
Women’s Health Clinic: 257-2778
The Women’s Health Clinic is located in the MDG main building, right side at main entrance. Services include annual
well woman exams, family planning, dysplasia, emergency contraception, breast cancer screening, pregnancy testing,
infertility counseling and other gynecological exams.
All women enrolled to the 23rd Medical Group can be seen in the Women’s Health Clinic without a referral.
Appointments are available through the centralized appointment line at 257-2778.
Pregnancy Testing: walk-in service Monday through Friday 0900 to 1100 and 1300 to 1600.
Repeat Depo Provera injections are available on Wednesdays 0900 to 1100 & Fridays 1300 to 1500 on a walk in basis.
Pediatrics: 257-2778
The Pediatric Clinic is located in the MDG main building. The Pediatric Clinic provides medical care for all eligible,
enrolled dependents from birth to 18 years. In addition to the General Clinic Information section on page 1:
Clinic hours: Monday to Friday 0730 to 1630.
Screening for strep throat: Parents wanting their children checked for strep throat may obtain a throat culture without an
appointment (the culture will be done by the technician, NOT the provider, and they will be contacted re: results and

Updated 13 Jan 2012                                                                                            3 of 8
23rd Medical Group                                                                        Medical Right Start Information

treatment). Throat cultures are indicated if symptoms (sore or irritated throat +/- fever, HA, stomach ache or rash) have
been present for less than 72 hours.
School attendance form: The State of Georgia requires completion of a Form 3300 for school attendance. The vision
and hearing screens for this form are completed on Monday and Friday from 0730 to 0830 on a walk-in basis.
School and sports physicals: The MDG conducts two weekend sports physical clinics per year, otherwise these special
exams require a scheduled appointment. Sports physical days are announced several weeks prior to the event and are
open to all 23 MDG beneficiaries.
Preventive care: Your child should be seen as a newborn during the first week of life, at 2 weeks, 2 months, 4 months,
6 months, 12 months, 18 months, 2 years, and then annually during their birth month.
Pediatric immunizations: Your child’s immunizations must be up to date for base childcare and school registration.
Pediatric patients’ ages 6 months to 18 years are considered high risk for influenza. An annual flu shot is highly
recommended for all family members and pregnant women.
     BIRTH                          Hepatitis B
     2 Months                       DTaP-IPV-Hep B #1 (Pediarix)           Rotateq #1
                                    Hib #1 (Pedvax)                        Pneumococcal conjugate #1 (Prevnar)
     4 Months                       DTaP-IPV-Hep B #2 (Pediarix)           Rotateq #2
                                    Hib #2 (Pedvax)                        Pneumococcal conjugate #2 (Prevnar)
     6 Months                       DTaP-IPV-Hep B #3 (Pediarix)           Rotateq #3
                                                                           Pneumococcal conjugate #3 (Prevnar)
     12 Months                      MMR #1 Hepatitis A #1 (Havrix)         Varicella #1 (Varivax)-chickenpox
     15 Months                      Hib #3 (Pedvax)                        Pneumococcal conjugate #4 (Prevnar)
     18 Months                      DTaP #4 (Infanrix)                     Hepatitis A #2
     4-6 Years                      MMR #2                                 Varicella #2 (chickenpox)
                                    DTaP #5                                IPV #4 (polio)
     11 years                       Tdap (Td & Acellular Pertussis)         Meningococcal (Menactra)
                                    Boostrix
     Females/Males 11-26 years      HPV (Gardasil)
     16 Years                       Menactra Booster

Allergy/Immunizations: 257-4317
The Allergy and Immunizations Element is located in the MDG main building across from the Family Health front desk.
All recommended childhood immunizations are offered through the Immunizations Clinic.
Walk-in hours: Monday, Wednesday and Friday 0730 to 1600; and Tuesday and Thursday 0830 to 1600.
Smallpox immunizations: Administered after 1600 on Thursdays.
TB skin tests: every day except Thursdays and Fridays before a holiday due to mandatory 48-72 hour follow-up exam.
Clinic hours: Monday, Tue, Thurs, Friday-0730-1600, Wed- 0900-1600
Allergy shots: Monday and Thursday 0730-1530


Laboratory: 257-3887
The Laboratory is located in the center of the MDG main building across from Diagnostic Imaging. The lab provides
services for all eligible enrolled active duty members, retirees, and their family members. For more information, please
call 257-3887.
Diagnostic Imaging: 257-3295
Diagnostic Imaging is located in the center of in the MDG main building across from the laboratory. Diagnostic Imaging
provides services for all eligible enrolled AD members, retirees and their family members. For more information, please
call 257-3295.
Physical Therapy: 257-2778
The Physical Therapy (PT) Clinic is located in the MDG main building adjacent to the main entrance. Services are
available for assigned ADSM with a referral from their PCM. The PT clinic reserves the right to see ADSM without a
referral on a case by case basis. The AF physical fitness uniform is mandatory attire for all scheduled therapy sessions.


Updated 13 Jan 2012                                                                                           4 of 8
23rd Medical Group                                                                         Medical Right Start Information

Exceptions to this policy will be made on a case by case basis. All other beneficiaries will be referred to a local network
provider for physical therapy services.
Optometry: 257-2778
The Optometry Clinic is located in the Aerospace and Operational Medicine building directly across the parking lot from
the MDG’s west entrance. The Optometry Clinic provides comprehensive eye care and glasses/gas mask inserts for
ADSM. Diabetic retinopathy screening is available annually on a limited basis. Contact lens prescriptions can only be
updated if the member wears contact lenses to their appointment and has the contact prescription information.
Clinic hours: Monday 0730-1630; Wednesday 0900-1630; Tuesday, Thursday and Friday 0730-1500.
Family members of AD may receive one routine exam each year by a network provider who accepts TRICARE. Retirees
may receive one routine exam every 2 years by a network provider who accepts TRICARE. For more information on
network providers call Humana Military at 1-800-444-5445.
Pharmacy Services: 257-3221
The Pharmacy is located in the center of the MDG main building. The MDG pharmacy uses an automated system, to
reduce wait times and give priority to our ADSM in uniform needing to get back to work.
For service, customers will need to take a ticket from the electronic device located at the records window and wait for the
automated voice to call out the number. Once the number is called, the patient will go to the service window identified.
The automated system prioritizes customers based upon the category and service being requested. Please understand
during hours of high volume, you will experience longer wait times. We ask for your patience during such times. Our
objective is to accurately process each request in a timely manner, while ensuring all questions are adequately addressed.
To Fill New Prescriptions: Monday through Friday 0800 to 1630. To activate or pickup prescriptions: Monday through
Friday 0800 to 1700. *The Pharmacy will open at 0900 every Wednesday due to mandatory training.
To Refill Prescriptions: All refills must be requested through the call-in refill system by calling 257-3455 or 1-800-292-
8458. When calling for a refill, the automated system will prompt you through a series of questions. Please have
available the prescription number and the last four of the sponsor’s social security number. Unless otherwise specified the
requested prescription will be available for pick up at the refill pickup pharmacy.
Refill Pickup Pharmacy is located in the Base Exchange mall area next to the Cleaners and across from the Barber Shop.
Walk-in hours: Monday through Friday 1000 to 1730 and Saturdays/ACC Family days 0900 to 1300. Closed weekends
and Holidays.
Public Health: 257-3610
The Public Health Flight is located in the Aerospace and Operational Medicine building directly across the parking lot
from the MDG’s west entrance.
Public Health services include: Occupational Health, Community Health, and Force Health Management.
Occupational Health programs include: Hearing conservation (audiograms), fetal protection, hospital employee health
and occupational illness investigations.
Community Health programs include: Communicable disease education, reporting and follow-up, entomology, food and
public facility sanitation, disease surveillance and investigation
Force Health Management programs include: Profile management; medical standards (i.e. AIMWTS Management,
retraining); flying class I – III, commissioning, DoD MERB and ROTC physicals; pre and post deployment services, and
Individual Medical Readiness (IMR) reporting.
Walk-in hours: Staff are available to answer questions from 0730-1630 on a walk-in basis.
Dental: 257-2778
The Dental Clinic is located at the east end of the MDG main building. Services are limited to assigned ADSM only.
Clinic hours: Monday, Tuesday, Thursday and Friday from 0730-1630; Wednesday 0900-1630
To schedule or cancel an appointment, please call the MDG central appointment line at 257-2778.
For additional information, please call 257-2104.
TRICARE Dental Program (TDP): This is a voluntary, premium-based dental insurance plan available for active duty
family members. It is administered by United Concordia Companies, Inc. If you would like information about this
program and/or enrollment, contact a United Concordia/ TDP representative at 1-800-866-8499, or go online at
www.TRICAREdentalprogram.com.

Updated 13 Jan 2012                                                                                            5 of 8
23rd Medical Group                                                                        Medical Right Start Information




Health and Wellness Center (HAWC): 257-4292
The Health and Wellness Center is located inside the Fitness Center at 4851 Burrell St., Bldg 404.
The HAWC is dedicated to ensuring active duty members are physically fit while promoting healthier lifestyles for
Moody’s active duty, dependents, retirees and civilian employees.
Classes are available for physical fitness, healthy nutrition, health risk management and tobacco cessation.
Standard business hours: Monday through Friday 0730 to 1630 (Wednesdays 0900-1630).
Bioenvironmental Engineering: 257-4747
The Bioenvironmental Engineering Flight is located in Bldg 909, a separate building directly behind the MDG main
building. Bioenvironmental Engineering ensures a healthy and safe workplace environment for Moody, AFB personnel
and their families through operational health risk assessment expertise. They conduct industrial hygiene surveillance for
industrial work centers by investigating, documenting and recommending adequate controls for potential health hazards in
the work center.
Office hours: Monday through Friday 0730 to 1630 (Wednesdays 0900-1630)
24/7 On-call technician: (229) 563-3063

Respiratory Protection: Respirators may be required in some industrial shops or for certain emergency response
personnel. Check with your shop supervisor if you are unsure if this applies to you. If you wore a respirator at your
previous assignment, you will need to re-accomplish a Medical Questionnaire and fit testing prior to respirator use at
Moody AFB.
    1. If you are required to wear a respirator, obtain a Medical Questionnaire and Workplace Specific Written
        Respiratory Protection Plan from your shop supervisor. Fill out the questionnaire and take both documents to
        Aerospace and Operational.
    2. If cleared by Aerospace and Operational, schedule an appointment with Bioenvironmental Engineering for a
        quantitative fit test. Respirator fit tests are performed by appointment only on Tuesdays from 0800-1500.
    3. Do not eat, drink, or smoke anything for 30 minutes prior to showing up for your fit test. This includes candy,
        gum, etc.

Gas mask fit-testing: Gas mask fit test frequency requirements have changed. To determine if you require a fit test,
answer the following questions:
     Is your current fit test for a different mask than the mask issued at Moody AFB? (example: MCU-2P vs. M-50)
     Is the gas mask size on your fit test different than what you will be issued at Moody AFB?
     Have you gained or lost 10% of your body weight since your fit test?
     Have you experienced extensive dental work, facial surgery, scarring, or disfigurement?
If you answered “yes” to any of the above, or you have never had a gas mask fit test, you require a gas mask fit test.
    1. Gas mask fit tests are performed on a walk-in basis every Thursday from 0800-1500.
    2. Do not eat, drink, or smoke anything for 30 minutes prior to showing up for your fit test. This includes candy,
        gum, etc.
    3. If you wear spectacle inserts, you will need to bring your inserts with you to be fit tested.
If you do not need a new gas mask fit test and you have a fit test from a previous base, bring a copy to
Bioenvironmental Engineering.

Mental Health: 257-3898
The Mental Health Clinic is located at the east end of the MDG main building across from the Dental Clinic.
The Mental Health Clinic is available by appointment or on a walk-in basis to assist in meeting the emotional and
psychological needs of Airmen and their families.
Services include evaluation and treatment for mental health, substance abuse and marital/family concerns.
 Mental Health staff conducts a variety of classes and workshops on topics such as Anger Management, Parenting,
Healthy Sleep, Stress Management and Responsible Choices with Alcohol.
Additional services include a New Parent Support Program for families expecting the birth of a child or those with
children under the age of three
Updated 13 Jan 2012                                                                                           6 of 8
23rd Medical Group                                                                      Medical Right Start Information




MH Important phone numbers:                                          After-hours:
 Mental Health                            257-3898              Ambulance Dispatch             911
 Family Advocacy                          257-4805              Command Post                   257-3501
 ADAPT                                    257-3898              Security Forces                257-2720
 Sexual Assault Response Coordinator      257-7272              24 hr. Crisis Hotline          257-2747
 Military Family Life Consultant          834-6888              Moody-DAVA                     548-9363
 Chaplain                                 257-3211             Other resources:
                                                                Military One Source            1-800-342-9647



Exceptional Family Member Program (EFMP/Oversees Clearance: 257-2892
The EFMP provides support for military families with special needs, through the development of appropriate
policies, enhancement and dissemination of appropriate information and support for such families in obtaining
referrals/services. EFMP is for ADSM who have family members that require special medical, mental health or
educational services.
Family Member Oversees Clearance process begins when an active duty member receives a RIP for an upcoming
assignment. Members should print information required on vMPF, and then contact the Family Member Relocation
Clearance Coordinator at 257-2892 to initiate the clearance process.

Drug Demand Reduction: 257-5900
The Drug Demand and Reduction Center is located in building 150 across from the Commissary parking lot, the Drug
Demand Reduction (DDR) Center offers a variety of drug prevention initiatives both on the base and throughout the local
community. The DDR program provides base leadership with an ongoing drug threat analysis and conducts random drug
testing of active duty personnel and civilian employees.
Hours of operation: Monday through Friday 0800 to 1330, closed weekends and Holidays.

Urgent Care Centers and After-hours Walk-in Clinics in the local TRICARE network:
Parrott Medical Clinic -- (229) 249-7888
Mon – Fri 8 a.m.-8 p.m.
Sat 10 a.m. to 4 p.m.
Located at 804 Northwood Park Dr, Valdosta GA 31602

Smith Northview Youth and Pediatric After Hours Clinic -- (229) 333-9722
Mon – Thurs 6 p.m. to 9 p.m.
Saturday 10 a.m. to 3 p.m.
Located at 4280 N. Valdosta Rd, Valdosta GA
After hour you may call (229) 333-9722 to speak to a nurse on duty.

South Georgia Medical Center Youth Care -- (229) 333-1196
Mon – Fri 6 p.m. to 9 p.m. (registration begins 0530-0830)
Sat – Sun 9:30 a.m. to 4:30 p.m.
Located at 2501 N. Patterson St, Valdosta GA 31602
After hour (Mon - Fri from 5 p.m. to 7 a.m., and 24-hours a day on Sat/Sun)
You may call the Pediatric Phone Triage line at (229) 259- 4905 or (888) 942-4453

Valdosta Family Medicine – After-hours Walk-in Clinic -- (229) 244-1400
Mon – Fri 8 a.m. to 7 p.m.
Sat 9 a.m. to 4 p.m.

Updated 13 Jan 2012                                                                                         7 of 8
23rd Medical Group                                                              Medical Right Start Information

Located at 2412 N. Oak St, Valdosta GA 31602

Greystone Medical Clinic--229) 219-7826
Mon-Fri 9AM- 5PM
Located at 3386 Greystone Way Valdosta GA 31605

Grant Medical Clinic, LLC--(229) 253-0715
Mon-Fri 9AM-9PM
Located at 415 Woodrow Wilson Dr, Valdosta GA 31602

Healthsource Medical Clinic
Mon-Fri 9AM-7PM; Sat 9AM-3PM
Located at 1733 Gornto Rd Suite 101-C, Valdosta GA 31601

Emergency Rooms in the local TRICARE network:
Louis Smith Memorial Hospital -- (229) 482-8440
852 West Thigpen Ave, Lakeland, GA

Smith Northview Hospital -- (229) 333-9722
Located at 4280 N. Valdosta Rd, Valdosta GA

South Georgia Medical Center -- (229) 333-1000
Located at 2501 N. Patterson St, Valdosta GA




      The 23rd Medical Group has an outstanding staff of physicians, nurses, therapists, technicians and
   administrative professionals who are dedicated to providing you with the highest quality of patient care
 possible. We hope you will have a great experience here at Moody AFB and we look forward to taking care
                                         of your health care needs.




                      Save these phone numbers and keep this information handy at home!!!
                                   MDG: 1-229-257-2778 or 1-800-889-3041
                                      Humana Military: 1-800-444-5445



Updated 13 Jan 2012                                                                                 8 of 8

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23rd mdg welcome info update 2012

  • 1. 23rd Medical Group Medical Right Start Information Welcome to the 23rd Medical Group Moody Air Force Base, Georgia The 23rd Medical Group would like to welcome you to Moody Air Force Base, Georgia. Our mission is to provide medical and dental services to maintain the highest degree of readiness for the 23rd Wing and the 93rd Air Ground Operations Wing. Our group supports the health and morale of over 11,000 beneficiaries by providing or arranging health care in an extensive community-based system. As a primary care facility, there are no emergency services available at the 23rd Medical Group (MDG). For a medical emergency requiring an ambulance, either on or off Moody AFB, call 911 immediately. Our ambulances only respond to emergencies on Moody AFB. Depending on the nature of the emergency, patient(s) will be transported via ambulance to a local civilian emergency department. General Clinic Information: 257-2778 (Area Code 229 and DSN is 460) The main telephone number to the MDG is 1-229-257-2778, or toll free at 1-800-889-3041. Updated information will be available at this number to assist beneficiaries with care options. It is very important to always have one of these numbers with you: memorize it, enter it in to your cell phone, write it down and keep it in your wallet or purse – just make sure it is available when you need it! SAVE THESE NUMBERS. Regular duty hours: Monday through Friday from 0730 to 1630 (Pharmacy until 1700). Closed on weekends, Federal holidays, ACC Family days and Wednesday AM until 0900, due to MDG training. The MDG operates in accordance with TRICARE access standards: We provide an appointment for acute issues within 24 hours, 7 days for routine appointments and 28 days for specialty and wellness appointments. On-line appointments are available. To schedule an appointment on-line go to www.tricareonline.com. Each family member will be prompted to create their own account. During a normal duty day, when a beneficiary calls for an acute care appointment, the MDG appointment clerks will first try to schedule an appointment with the patient’s Primary Care Manager (PCM) or a MDG provider. If all of our appointments are booked, information pertaining to the nature of the call will be sent to the PCM’s registered nurse (RN). The RN returning the call will provide clinical guidance or consult with the beneficiary’s PCM to determine the best course of action and ensure the care needed is rendered as quickly as possible. This may include walking patients into the clinic schedule, booking them for the next day or referring them to a network provider. Active duty service members (ADSM) with acute care needs will be taken care of within the 24-hour standard by a nurse or MDG provider. Priority is given to ADSM during normal duty hours. Unless it is a true emergency, all TRICARE Prime beneficiaries enrolled at the 23rd MDG are required to contact their PCM team during normal duty hours (0730-1630) before seeking medical care from a network provider. After hours, weekend and holiday care advice through the PCM On-Call is available by calling 257-2778. If medical care is inappropriately used or not properly coordinated through the PCM team, the beneficiary will be billed. What is a Medical Emergency? A medical emergency is defined as a THREAT TO LIFE, LIMB OR EYE-SIGHT. Examples of conditions that would require emergency care at an ER include but are not limited to: severe bleeding, chest pain, shortness of breath or inability to breathe, allergic reactions, spinal cord or back injury, or eye injuries. If you have a true emergency, call 911 or go to the nearest ER. Authorizations for true emergencies are honored, however, a follow up with the MDG is necessary the next duty day to let us know what happened and to avoid potential billing problems. Revised 13 Jan 2010 1 of 8
  • 2. 23rd Medical Group Medical Right Start Information Calling 911 While on Moody AFB: The Ambulance Service is Moody’s primary flight line response and should only be used in a true medical emergency. Calling 911 on base for minor problems can risk delaying response to an in-flight emergency or major medical crisis. Please do not call the ambulance if there is no medical emergency or if you do not intend to be treated or taken to the ER in the ambulance. If activating 911 while on Moody AFB, please be certain to state you are calling from a location on Moody AFB. Urgent Care Center (UCC) vs. Emergency Room (ER) Care: UCCs are an excellent alternative for those faced with a condition that requires urgent care but is not a true life threatening emergency. UCCs are open late hours and on weekends. They are equipped to handle most urgent medical situations efficiently at a fraction of the cost of an ER visit. Urgent care is for an illness or injury that would not result in further disability or death if not treated immediately, but does require professional attention within 24 hours. Urgent care may have the potential to develop into an emergency if treatment is delayed longer than 24 hours. Examples of urgent care conditions include: minor injuries, high fever, severe headaches, sprains, broken bones, small cuts requiring stitches, excessive vomiting, eye pain/infections, severe colds and/or flu, earaches/infections and sore throats. The ER should only be used when emergency care is required for serious medical, maternity, or psychiatric conditions that would result in loss of life, limb or sight without immediate medical attention. UCCs are the preferred option for conditions that are not life threatening. In either case, beneficiaries must contact their PCM before being seen. If seen out of the area, a follow-up call should be made to PCM team regarding what facility and treating physician was used for care, completes the referral process and helps avoid unnecessary charges that would result from Point of Service Care as described in the TRICARE rules. If traveling outside of the Moody AFB area, contact Humana Military at 1-800-444-5445 or www.humana-military.com for help locating a provider and obtaining a referral. A list of local UCC and ER is provided at the end of this handout. Medical In-processing: 257-2917 Our Medical Right Start (MRS) program is designed to orient newly assigned members and their families to medical services and assist in completing a comprehensive review and update of all active duty medical readiness requirements. In accordance with AFI 41-210 and Wing direction, each active duty member is scheduled for this mandatory formation (uniform required) and spouses are encouraged to attend. MRS is incorporated into Base Right Start for members PCSing from another base. First term Airmen coming from their technical training school will attend MRS at the MDG and will be scheduled for a PHA on the same day. All members in-processing the MDG will be informed of their Preventative Individual Medical Readiness or PIMR status and given a 30 day window to complete the required items. Supervisors will be notified of those not completing requirements. Family members who choose not to attend MRS will need to enroll at the TRICARE office. All medical records are sent certified mail from the member’s previous base. All enrolled beneficiaries are asked to complete a Health Summary upon arrival to assist the PCM teams with updating medical history and identifying health concerns. The PCM teams review the Health Summaries of all newly enrolled beneficiaries. Medical Records: 257-2917 The Medical Records Section is located in the MDG main building across from the pharmacy. To ensure the integrity of your private medical information, medical records are government property and may not be “hand-carried”. Request copy: If you would like to request a complete copy of your medical record, stop by the medical records section and complete a request form. Please allow at least 30 days for copy completion. Out-processing: Members are required to complete Out-processing Questionnaire for self and family members 30 days prior to final out day; members are also required to provide a copy of their orders NLT 10 duty days from their final out date. TRICARE Service Center: 1-800-444-5445 The TRICARE Service Center is located in a separate building on the west side of the MDG campus. TRICARE contract personnel provide specific services to expand and/or supplement the capabilities of the MDG. Services include: TRICARE Prime enrollment, disenrollment, PCM assignment, assistance with routine or specialty appointments, case management, recruiting network providers and pharmacies, claim processing assistance and complaint resolution. More information is available at the TRICARE website: www.tricare.mil. Updated 13 Jan 2012 2 of 8
  • 3. 23rd Medical Group Medical Right Start Information Hours: Service is available on a walk-in-basis from 0800 to 1700 Monday through Friday, except Federal holidays. Beneficiary Counselor: Serves as beneficiary advocate and problem solver, providing dedicated services to all military health care beneficiaries. For assistance call: 257-4355. Debt Collection: Assists beneficiaries in determining the validity of collection agency claims received for debts resulting from medical/dental care delivered under TRICARE. For assistance call: 257- 4932. Benefits and Referrals: 257-2778 The Benefits and Referral Management Center is located in the MDG main building across from the Pharmacy. The MDG has allied with the local medical community to meet your healthcare needs. We will consult with your PCM and assist in accessing civilian specialty healthcare services not available at the 23 MDG. TRICARE Prime enrollees must have a referral authorization from their PCM prior to receiving off-base healthcare. An authorization letter is mailed to your residence, as listed in the Defense Enrollment Eligibility Reporting System (DEERS), providing detailed information on location, contact information and the number of visits you are authorized. Hours: The Benefits and Referral staff are available to answer questions from 0730-1630 on a walk-in basis. Aerospace and Operational Medicine: 257-2778 The Aerospace and Operational Medicine Clinic is located on the MDG campus directly across the parking lot from the MDG main building’s west entrance. The Aerospace and Operational Medicine Clinic provides medical care for all personnel on flying status or special duty status and their family members. This includes personnel from the 38th, 41st, and 71st Rescue Squadrons; the 74th, 75th,76th Fighter Squadrons,347, PRP personnel, 23 OSS; Retraining and Commissioning Physicals for all Moody personnel and Det 150 and 172 AFROTC Cadets ; 93rd AGOW members on jump status and all firefighters, as well as their family members ages 14 years and older. Dependents under the age of 11 years old are empanelled to the Pediatrics Clinic. Clinic hours: Monday, Tue, Thurs, Friday-0730-1630, Wed- 0900-1630; Return to Fly (RTF) 0730-0830, 1300-1400. Family Health: 257-2778 The Family Health Clinic is located in the MDG main building. The Family Health provides medical care for all eligible enrolled active duty and retired members and their dependents. Please refer to the General Clinic Information section on page 1 for additional information. The clinic will work hard to ensure all ADSM with acute care needs are seen by their enrolled clinic within the 24 hour standard. To prevent extended wait times, we recommend calling first to scheduled appointment. Preventive Health Assessment (PHA) Clinic: 257-3294 The PHA Clinic is located within the MDG main building across from the Family Health waiting area. The PHA clinic is for ADSM assigned to a Family Health PCM; those on flying status will go through Aerospace and Operational. To schedule PHA appointments please call the central appointment line. Members will be contacted with directions to go to an approved AF website to complete an on-line assessment prior to scheduling their PHA appointment. For additional information about PHA completion please check with your Unit Health Monitor. Women’s Health Clinic: 257-2778 The Women’s Health Clinic is located in the MDG main building, right side at main entrance. Services include annual well woman exams, family planning, dysplasia, emergency contraception, breast cancer screening, pregnancy testing, infertility counseling and other gynecological exams. All women enrolled to the 23rd Medical Group can be seen in the Women’s Health Clinic without a referral. Appointments are available through the centralized appointment line at 257-2778. Pregnancy Testing: walk-in service Monday through Friday 0900 to 1100 and 1300 to 1600. Repeat Depo Provera injections are available on Wednesdays 0900 to 1100 & Fridays 1300 to 1500 on a walk in basis. Pediatrics: 257-2778 The Pediatric Clinic is located in the MDG main building. The Pediatric Clinic provides medical care for all eligible, enrolled dependents from birth to 18 years. In addition to the General Clinic Information section on page 1: Clinic hours: Monday to Friday 0730 to 1630. Screening for strep throat: Parents wanting their children checked for strep throat may obtain a throat culture without an appointment (the culture will be done by the technician, NOT the provider, and they will be contacted re: results and Updated 13 Jan 2012 3 of 8
  • 4. 23rd Medical Group Medical Right Start Information treatment). Throat cultures are indicated if symptoms (sore or irritated throat +/- fever, HA, stomach ache or rash) have been present for less than 72 hours. School attendance form: The State of Georgia requires completion of a Form 3300 for school attendance. The vision and hearing screens for this form are completed on Monday and Friday from 0730 to 0830 on a walk-in basis. School and sports physicals: The MDG conducts two weekend sports physical clinics per year, otherwise these special exams require a scheduled appointment. Sports physical days are announced several weeks prior to the event and are open to all 23 MDG beneficiaries. Preventive care: Your child should be seen as a newborn during the first week of life, at 2 weeks, 2 months, 4 months, 6 months, 12 months, 18 months, 2 years, and then annually during their birth month. Pediatric immunizations: Your child’s immunizations must be up to date for base childcare and school registration. Pediatric patients’ ages 6 months to 18 years are considered high risk for influenza. An annual flu shot is highly recommended for all family members and pregnant women. BIRTH Hepatitis B 2 Months DTaP-IPV-Hep B #1 (Pediarix) Rotateq #1 Hib #1 (Pedvax) Pneumococcal conjugate #1 (Prevnar) 4 Months DTaP-IPV-Hep B #2 (Pediarix) Rotateq #2 Hib #2 (Pedvax) Pneumococcal conjugate #2 (Prevnar) 6 Months DTaP-IPV-Hep B #3 (Pediarix) Rotateq #3 Pneumococcal conjugate #3 (Prevnar) 12 Months MMR #1 Hepatitis A #1 (Havrix) Varicella #1 (Varivax)-chickenpox 15 Months Hib #3 (Pedvax) Pneumococcal conjugate #4 (Prevnar) 18 Months DTaP #4 (Infanrix) Hepatitis A #2 4-6 Years MMR #2 Varicella #2 (chickenpox) DTaP #5 IPV #4 (polio) 11 years Tdap (Td & Acellular Pertussis) Meningococcal (Menactra) Boostrix Females/Males 11-26 years HPV (Gardasil) 16 Years Menactra Booster Allergy/Immunizations: 257-4317 The Allergy and Immunizations Element is located in the MDG main building across from the Family Health front desk. All recommended childhood immunizations are offered through the Immunizations Clinic. Walk-in hours: Monday, Wednesday and Friday 0730 to 1600; and Tuesday and Thursday 0830 to 1600. Smallpox immunizations: Administered after 1600 on Thursdays. TB skin tests: every day except Thursdays and Fridays before a holiday due to mandatory 48-72 hour follow-up exam. Clinic hours: Monday, Tue, Thurs, Friday-0730-1600, Wed- 0900-1600 Allergy shots: Monday and Thursday 0730-1530 Laboratory: 257-3887 The Laboratory is located in the center of the MDG main building across from Diagnostic Imaging. The lab provides services for all eligible enrolled active duty members, retirees, and their family members. For more information, please call 257-3887. Diagnostic Imaging: 257-3295 Diagnostic Imaging is located in the center of in the MDG main building across from the laboratory. Diagnostic Imaging provides services for all eligible enrolled AD members, retirees and their family members. For more information, please call 257-3295. Physical Therapy: 257-2778 The Physical Therapy (PT) Clinic is located in the MDG main building adjacent to the main entrance. Services are available for assigned ADSM with a referral from their PCM. The PT clinic reserves the right to see ADSM without a referral on a case by case basis. The AF physical fitness uniform is mandatory attire for all scheduled therapy sessions. Updated 13 Jan 2012 4 of 8
  • 5. 23rd Medical Group Medical Right Start Information Exceptions to this policy will be made on a case by case basis. All other beneficiaries will be referred to a local network provider for physical therapy services. Optometry: 257-2778 The Optometry Clinic is located in the Aerospace and Operational Medicine building directly across the parking lot from the MDG’s west entrance. The Optometry Clinic provides comprehensive eye care and glasses/gas mask inserts for ADSM. Diabetic retinopathy screening is available annually on a limited basis. Contact lens prescriptions can only be updated if the member wears contact lenses to their appointment and has the contact prescription information. Clinic hours: Monday 0730-1630; Wednesday 0900-1630; Tuesday, Thursday and Friday 0730-1500. Family members of AD may receive one routine exam each year by a network provider who accepts TRICARE. Retirees may receive one routine exam every 2 years by a network provider who accepts TRICARE. For more information on network providers call Humana Military at 1-800-444-5445. Pharmacy Services: 257-3221 The Pharmacy is located in the center of the MDG main building. The MDG pharmacy uses an automated system, to reduce wait times and give priority to our ADSM in uniform needing to get back to work. For service, customers will need to take a ticket from the electronic device located at the records window and wait for the automated voice to call out the number. Once the number is called, the patient will go to the service window identified. The automated system prioritizes customers based upon the category and service being requested. Please understand during hours of high volume, you will experience longer wait times. We ask for your patience during such times. Our objective is to accurately process each request in a timely manner, while ensuring all questions are adequately addressed. To Fill New Prescriptions: Monday through Friday 0800 to 1630. To activate or pickup prescriptions: Monday through Friday 0800 to 1700. *The Pharmacy will open at 0900 every Wednesday due to mandatory training. To Refill Prescriptions: All refills must be requested through the call-in refill system by calling 257-3455 or 1-800-292- 8458. When calling for a refill, the automated system will prompt you through a series of questions. Please have available the prescription number and the last four of the sponsor’s social security number. Unless otherwise specified the requested prescription will be available for pick up at the refill pickup pharmacy. Refill Pickup Pharmacy is located in the Base Exchange mall area next to the Cleaners and across from the Barber Shop. Walk-in hours: Monday through Friday 1000 to 1730 and Saturdays/ACC Family days 0900 to 1300. Closed weekends and Holidays. Public Health: 257-3610 The Public Health Flight is located in the Aerospace and Operational Medicine building directly across the parking lot from the MDG’s west entrance. Public Health services include: Occupational Health, Community Health, and Force Health Management. Occupational Health programs include: Hearing conservation (audiograms), fetal protection, hospital employee health and occupational illness investigations. Community Health programs include: Communicable disease education, reporting and follow-up, entomology, food and public facility sanitation, disease surveillance and investigation Force Health Management programs include: Profile management; medical standards (i.e. AIMWTS Management, retraining); flying class I – III, commissioning, DoD MERB and ROTC physicals; pre and post deployment services, and Individual Medical Readiness (IMR) reporting. Walk-in hours: Staff are available to answer questions from 0730-1630 on a walk-in basis. Dental: 257-2778 The Dental Clinic is located at the east end of the MDG main building. Services are limited to assigned ADSM only. Clinic hours: Monday, Tuesday, Thursday and Friday from 0730-1630; Wednesday 0900-1630 To schedule or cancel an appointment, please call the MDG central appointment line at 257-2778. For additional information, please call 257-2104. TRICARE Dental Program (TDP): This is a voluntary, premium-based dental insurance plan available for active duty family members. It is administered by United Concordia Companies, Inc. If you would like information about this program and/or enrollment, contact a United Concordia/ TDP representative at 1-800-866-8499, or go online at www.TRICAREdentalprogram.com. Updated 13 Jan 2012 5 of 8
  • 6. 23rd Medical Group Medical Right Start Information Health and Wellness Center (HAWC): 257-4292 The Health and Wellness Center is located inside the Fitness Center at 4851 Burrell St., Bldg 404. The HAWC is dedicated to ensuring active duty members are physically fit while promoting healthier lifestyles for Moody’s active duty, dependents, retirees and civilian employees. Classes are available for physical fitness, healthy nutrition, health risk management and tobacco cessation. Standard business hours: Monday through Friday 0730 to 1630 (Wednesdays 0900-1630). Bioenvironmental Engineering: 257-4747 The Bioenvironmental Engineering Flight is located in Bldg 909, a separate building directly behind the MDG main building. Bioenvironmental Engineering ensures a healthy and safe workplace environment for Moody, AFB personnel and their families through operational health risk assessment expertise. They conduct industrial hygiene surveillance for industrial work centers by investigating, documenting and recommending adequate controls for potential health hazards in the work center. Office hours: Monday through Friday 0730 to 1630 (Wednesdays 0900-1630) 24/7 On-call technician: (229) 563-3063 Respiratory Protection: Respirators may be required in some industrial shops or for certain emergency response personnel. Check with your shop supervisor if you are unsure if this applies to you. If you wore a respirator at your previous assignment, you will need to re-accomplish a Medical Questionnaire and fit testing prior to respirator use at Moody AFB. 1. If you are required to wear a respirator, obtain a Medical Questionnaire and Workplace Specific Written Respiratory Protection Plan from your shop supervisor. Fill out the questionnaire and take both documents to Aerospace and Operational. 2. If cleared by Aerospace and Operational, schedule an appointment with Bioenvironmental Engineering for a quantitative fit test. Respirator fit tests are performed by appointment only on Tuesdays from 0800-1500. 3. Do not eat, drink, or smoke anything for 30 minutes prior to showing up for your fit test. This includes candy, gum, etc. Gas mask fit-testing: Gas mask fit test frequency requirements have changed. To determine if you require a fit test, answer the following questions:  Is your current fit test for a different mask than the mask issued at Moody AFB? (example: MCU-2P vs. M-50)  Is the gas mask size on your fit test different than what you will be issued at Moody AFB?  Have you gained or lost 10% of your body weight since your fit test?  Have you experienced extensive dental work, facial surgery, scarring, or disfigurement? If you answered “yes” to any of the above, or you have never had a gas mask fit test, you require a gas mask fit test. 1. Gas mask fit tests are performed on a walk-in basis every Thursday from 0800-1500. 2. Do not eat, drink, or smoke anything for 30 minutes prior to showing up for your fit test. This includes candy, gum, etc. 3. If you wear spectacle inserts, you will need to bring your inserts with you to be fit tested. If you do not need a new gas mask fit test and you have a fit test from a previous base, bring a copy to Bioenvironmental Engineering. Mental Health: 257-3898 The Mental Health Clinic is located at the east end of the MDG main building across from the Dental Clinic. The Mental Health Clinic is available by appointment or on a walk-in basis to assist in meeting the emotional and psychological needs of Airmen and their families. Services include evaluation and treatment for mental health, substance abuse and marital/family concerns. Mental Health staff conducts a variety of classes and workshops on topics such as Anger Management, Parenting, Healthy Sleep, Stress Management and Responsible Choices with Alcohol. Additional services include a New Parent Support Program for families expecting the birth of a child or those with children under the age of three Updated 13 Jan 2012 6 of 8
  • 7. 23rd Medical Group Medical Right Start Information MH Important phone numbers: After-hours: Mental Health 257-3898 Ambulance Dispatch 911 Family Advocacy 257-4805 Command Post 257-3501 ADAPT 257-3898 Security Forces 257-2720 Sexual Assault Response Coordinator 257-7272 24 hr. Crisis Hotline 257-2747 Military Family Life Consultant 834-6888 Moody-DAVA 548-9363 Chaplain 257-3211 Other resources: Military One Source 1-800-342-9647 Exceptional Family Member Program (EFMP/Oversees Clearance: 257-2892 The EFMP provides support for military families with special needs, through the development of appropriate policies, enhancement and dissemination of appropriate information and support for such families in obtaining referrals/services. EFMP is for ADSM who have family members that require special medical, mental health or educational services. Family Member Oversees Clearance process begins when an active duty member receives a RIP for an upcoming assignment. Members should print information required on vMPF, and then contact the Family Member Relocation Clearance Coordinator at 257-2892 to initiate the clearance process. Drug Demand Reduction: 257-5900 The Drug Demand and Reduction Center is located in building 150 across from the Commissary parking lot, the Drug Demand Reduction (DDR) Center offers a variety of drug prevention initiatives both on the base and throughout the local community. The DDR program provides base leadership with an ongoing drug threat analysis and conducts random drug testing of active duty personnel and civilian employees. Hours of operation: Monday through Friday 0800 to 1330, closed weekends and Holidays. Urgent Care Centers and After-hours Walk-in Clinics in the local TRICARE network: Parrott Medical Clinic -- (229) 249-7888 Mon – Fri 8 a.m.-8 p.m. Sat 10 a.m. to 4 p.m. Located at 804 Northwood Park Dr, Valdosta GA 31602 Smith Northview Youth and Pediatric After Hours Clinic -- (229) 333-9722 Mon – Thurs 6 p.m. to 9 p.m. Saturday 10 a.m. to 3 p.m. Located at 4280 N. Valdosta Rd, Valdosta GA After hour you may call (229) 333-9722 to speak to a nurse on duty. South Georgia Medical Center Youth Care -- (229) 333-1196 Mon – Fri 6 p.m. to 9 p.m. (registration begins 0530-0830) Sat – Sun 9:30 a.m. to 4:30 p.m. Located at 2501 N. Patterson St, Valdosta GA 31602 After hour (Mon - Fri from 5 p.m. to 7 a.m., and 24-hours a day on Sat/Sun) You may call the Pediatric Phone Triage line at (229) 259- 4905 or (888) 942-4453 Valdosta Family Medicine – After-hours Walk-in Clinic -- (229) 244-1400 Mon – Fri 8 a.m. to 7 p.m. Sat 9 a.m. to 4 p.m. Updated 13 Jan 2012 7 of 8
  • 8. 23rd Medical Group Medical Right Start Information Located at 2412 N. Oak St, Valdosta GA 31602 Greystone Medical Clinic--229) 219-7826 Mon-Fri 9AM- 5PM Located at 3386 Greystone Way Valdosta GA 31605 Grant Medical Clinic, LLC--(229) 253-0715 Mon-Fri 9AM-9PM Located at 415 Woodrow Wilson Dr, Valdosta GA 31602 Healthsource Medical Clinic Mon-Fri 9AM-7PM; Sat 9AM-3PM Located at 1733 Gornto Rd Suite 101-C, Valdosta GA 31601 Emergency Rooms in the local TRICARE network: Louis Smith Memorial Hospital -- (229) 482-8440 852 West Thigpen Ave, Lakeland, GA Smith Northview Hospital -- (229) 333-9722 Located at 4280 N. Valdosta Rd, Valdosta GA South Georgia Medical Center -- (229) 333-1000 Located at 2501 N. Patterson St, Valdosta GA The 23rd Medical Group has an outstanding staff of physicians, nurses, therapists, technicians and administrative professionals who are dedicated to providing you with the highest quality of patient care possible. We hope you will have a great experience here at Moody AFB and we look forward to taking care of your health care needs. Save these phone numbers and keep this information handy at home!!! MDG: 1-229-257-2778 or 1-800-889-3041 Humana Military: 1-800-444-5445 Updated 13 Jan 2012 8 of 8