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Principles of Management
Khokar Hotel
Project
 Adeel Iftikhar ID:20397
 Usama Mushtaq ID:19049
 Rahul Rai ID:20400
Presented to :- Sir. Raja Mazhar
Hameed
Group Memb...
Adeel Iftikhar
Principles of
Management
Agenda ,
Location ,
History , Vision ,
Mission ,
Competitive
Strategy
History of Khokar Hotel.
What’s their Vision & Mission.
Idea behind Khokar Hotel.
Their Competitive & Corporate Strategies...
Location
 On Islamabad Highway.
 Near all Societies like Swan Garden , PWD.
 Sector O-9 , Emaar , Naval Encourage , Bahria
Town ...
 Hotel was made in 1981.
 That time it was not a hotel.
 Only a Dhaba.
 So that people & labours enjoy some tea & lunc...
 In 1981 , its owner is Taji Khokar .
 His control of this hotel was ended in 1988.
 Due to some political & financial ...
1st Owner :- Taji Khokar
2nd Owner :- Ali Khokar
 An aspirational description of what
an organization would like to achieve or accomplish in
the mid-term or long-term fut...
 Mission are the goals of an organisation. Which they
seek to achieve in long or short term.
 Dependent on the type of m...
 In 1981, there was no hotel on Islamabad Highway
 Their an idea was born.
 Regarding the location.
 They opened a Dha...
Selecting a particular
course of action to
achieve a particular
goal or objective.
In this competitive
market some
strateg...
 Maximum lowest price.
 Maintaining high standard.
 Giving leadership or competitive advantage
over all competitors.
Co...
Example :- Rolls Royce
Luxurious car of all time Interior that can’t be
compared
The strategy in which a competitor offer different
product/service then competition in the market.
This strategy is primar...
 Primarily focuses on Segment of the market &
whether this segment is profitable on not.
 It’s a combination of Cost-Lea...
 Khokar Hotel strategy is not a true Cost-leadership
strategy.
 Not a pure Differentiation strategy.
 Some what focus s...
Usama Mushtaq
Principles of
Management
Corporate
Strategy
,Management
Practices ,
Management
Functions &
Decision Making.
 Focus on environment.
 Want hotel as traditional/desi as possible.
 Depicts Village Environment.
 Keep their prices l...
A strategy in which CEO & other executives makes decisions.
The decisions taken by top level of management.
These strategi...
 Competitors tries to stable himself.
 In competitive market.
 Companies like Cadbury focuses on stability.
 Large num...
 Strategy in which the competitor only focus
on growth.
 Growth for example sales growth , profit
growth.
 Companies li...
 Competitors try to renew their strategy.
 Due to failures of strategy in the past.
 Retrenchment means renewal for sho...
An act of creating an environment, to achieve
organisations goal.
They have 3
managers.
One for family hall.
One for chefs...
 Khokar’s Hotel strategy is GROWTH.
 In interview, Ali Khokar told us that
“We want to open as much Hotels, Fast foods
a...
He/she has four functions.
Planning. Organising. Leading. Controlling.
This person is a manager. Regarding Management func...
 Planning include Decision making , Strategy
formulation.
 For a manager its plans should always over lap with
his/her d...
Decision making
process has 8
steps.
• Identifying problem.
• Identifying decision making criteria.
• Allocating weight to...
Managers
make
decisions
on the
basis of
these
four
factors.
Rationality.
Bounded Rationality.
Role of Intuition.
Role of E...
Rahul Rai
Principles of
Management
Strategy
Formulation,
Organising ,
Leading ,
Leadership Traits,
Controlling ,
Controlli...
Choosing an alternative for future outcome
among different alternatives.
Strategy can be formed the following
process.
•An...
 There goal is attract maximum customers.
 So they plan to make their place as attractive as
possible.
 Decisions are b...
Team
structure.
•In which teams
are made from
internal or by
combining other
departments.
Matrix based.
•in which all of
t...
Doing a task
efficiently &
effectively as
possible.
It include:-
•Work specialization.
•Departmentalization.
•Chain of com...
 Khokar Hotel is organised in a centralized manner.
 All employees should ask from manager to do some
task.
 This centr...
Setting a direction for
the managers &
employees to
do their task.
• To achieve organisations goal.
• Leadership can be ac...
Leading contains motivation for the emplyees.
Some theories are :-
• Maslow’s hierarchy theory.
• McGragor’s Theory X & Th...
Maslow’s hierarchy theory.
McGragor’s Theory X & Theory Y.
Herzberg Two Factor theory.
In
today’s
market,
Leaders
possess
these
qualities.
Drive.
Desire to lead.
Honesty & Integrity.
Self Confidence.
Intellige...
Khokar hotel owner have all the qualities of
leader.
Because from 1981 , they are the first to take this
initiative.
And t...
 Controlling is the core of every function of
management.
 You can evaluate organisation’s performance.
 In this you ne...
Controlling process is a three step process.
This process is also called benchmarking.
•Measuring Actual Performance.
•Com...
Khokar Hotel do
keep an eye on its
employees.
Also they try to
benchmark their
performance.
The controlling
process help t...
Open a Hotel in which
Groom Saloon.
Bride Parlour.
One floor only dedicated to Kitchen.
Hall that can have a capacity of 2...
“A work is a work either sweeping or managing,
do it with heart & devotion,
never say why I am doing it, just do it ,
It w...
Thank You
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  1. 1. Principles of Management Khokar Hotel Project
  2. 2.  Adeel Iftikhar ID:20397  Usama Mushtaq ID:19049  Rahul Rai ID:20400 Presented to :- Sir. Raja Mazhar Hameed Group Members
  3. 3. Adeel Iftikhar Principles of Management Agenda , Location , History , Vision , Mission , Competitive Strategy
  4. 4. History of Khokar Hotel. What’s their Vision & Mission. Idea behind Khokar Hotel. Their Competitive & Corporate Strategies. Their Management practices. How they plan , organise , lead & control. What are their future plans & upcoming projects Agenda for Today’s Presentation
  5. 5. Location
  6. 6.  On Islamabad Highway.  Near all Societies like Swan Garden , PWD.  Sector O-9 , Emaar , Naval Encourage , Bahria Town , Police Foundation .  Prime location for a Hotel. About Location
  7. 7.  Hotel was made in 1981.  That time it was not a hotel.  Only a Dhaba.  So that people & labours enjoy some tea & lunch.  In 1988, it shifted towards left on the highway.  Up till now, the hotel haven’t changed its location History
  8. 8.  In 1981 , its owner is Taji Khokar .  His control of this hotel was ended in 1988.  Due to some political & financial problems.  In 1988 , Ali Khokar took the charge of it.  Today, He’s the owner of the hotel. Cont.
  9. 9. 1st Owner :- Taji Khokar
  10. 10. 2nd Owner :- Ali Khokar
  11. 11.  An aspirational description of what an organization would like to achieve or accomplish in the mid-term or long-term future.  Their vision is to deliver quality food.  Make their customer relationship better.  By providing service & food.  That can’t be measurable. Vision
  12. 12.  Mission are the goals of an organisation. Which they seek to achieve in long or short term.  Dependent on the type of mission.  Khokar’s mission is to be the best in their field.  And also lead their competitive market. Mission
  13. 13.  In 1981, there was no hotel on Islamabad Highway  Their an idea was born.  Regarding the location.  They opened a Dhaba.  Who’s prime objective was to give customers.  Affordable food & Qualitative at once.  This quality factor gave them a jump.  A reason through which they are competing today. Idea Behind Khokar Hotel
  14. 14. Selecting a particular course of action to achieve a particular goal or objective. In this competitive market some strategies are :- Cost leadership. Differentiation. Focus. Strategy
  15. 15.  Maximum lowest price.  Maintaining high standard.  Giving leadership or competitive advantage over all competitors. Cost-Leadership
  16. 16. Example :- Rolls Royce Luxurious car of all time Interior that can’t be compared
  17. 17. The strategy in which a competitor offer different product/service then competition in the market. This strategy is primarily based on :- • Experience. • Creativity. • Conceptualization. • Knowledge. Differentiation
  18. 18.  Primarily focuses on Segment of the market & whether this segment is profitable on not.  It’s a combination of Cost-Leadership & Differentiation. Focus
  19. 19.  Khokar Hotel strategy is not a true Cost-leadership strategy.  Not a pure Differentiation strategy.  Some what focus strategy.  Focus on Cost.  Same time focus on Differentiability regarding environment. Khokar Hotel Competitive Strategy
  20. 20. Usama Mushtaq Principles of Management Corporate Strategy ,Management Practices , Management Functions & Decision Making.
  21. 21.  Focus on environment.  Want hotel as traditional/desi as possible.  Depicts Village Environment.  Keep their prices low.  Maximum customer attraction.  Mainly focus on nearby societies & travelling people. Cont.
  22. 22. A strategy in which CEO & other executives makes decisions. The decisions taken by top level of management. These strategies include :- Growth. Stability. Renewal. Corporate Strategy
  23. 23.  Competitors tries to stable himself.  In competitive market.  Companies like Cadbury focuses on stability.  Large number of competitors.  Maintaining its sales.  Other competitors like Toblerone also focus on stability strategy. Stability
  24. 24.  Strategy in which the competitor only focus on growth.  Growth for example sales growth , profit growth.  Companies like Coca-Cola , Fritolay(LAYs) use this strategy. Growth
  25. 25.  Competitors try to renew their strategy.  Due to failures of strategy in the past.  Retrenchment means renewal for short term basis.  Providing labours some facilities for manufacturing.  Turnaround means renewal for long term basis.  Like change of suppliers for raw material. Renewal
  26. 26. An act of creating an environment, to achieve organisations goal. They have 3 managers. One for family hall. One for chefs timing, passing & receiving orders. One for Gent’s sitting. These three managers manages all of the Khokar Hotel Clients, Services, Resources , Finance & many other functions. Management Practices
  27. 27.  Khokar’s Hotel strategy is GROWTH.  In interview, Ali Khokar told us that “We want to open as much Hotels, Fast foods as much as possible”. Khokar Hotel Corporate Strategy
  28. 28. He/she has four functions. Planning. Organising. Leading. Controlling. This person is a manager. Regarding Management functions. Person who oversees all the work so that organisation goals can be accomplished. 4 Functions of a Manager
  29. 29.  Planning include Decision making , Strategy formulation.  For a manager its plans should always over lap with his/her decision.  Decision making is making figure out alternatives(options/strategies). Planning
  30. 30. Decision making process has 8 steps. • Identifying problem. • Identifying decision making criteria. • Allocating weight to criteria. • Developing alternatives. • Analysing alternatives. • Selecting an alternative. • Implementing an alternative. • Evaluating alternatives. Decision Making
  31. 31. Managers make decisions on the basis of these four factors. Rationality. Bounded Rationality. Role of Intuition. Role of Evidence Based Management. Managers Making Decisions
  32. 32. Rahul Rai Principles of Management Strategy Formulation, Organising , Leading , Leadership Traits, Controlling , Controlling Process,
  33. 33. Choosing an alternative for future outcome among different alternatives. Strategy can be formed the following process. •Analyse current environment/scenario. •Do an External analysis. •Do an Internal analysis. •Formulating Strategy. •Implementing Strategy. •Evaluating Results. Strategy Formulation
  34. 34.  There goal is attract maximum customers.  So they plan to make their place as attractive as possible.  Decisions are based on bounded rationality & role of evidence based management. Khokar Hotel Planning
  35. 35. Team structure. •In which teams are made from internal or by combining other departments. Matrix based. •in which all of the employees & managers have access to every member of organisation. Today’s Organisational Designs Goal to Be achieved
  36. 36. Doing a task efficiently & effectively as possible. It include:- •Work specialization. •Departmentalization. •Chain of command. •Span of control. •Centralization or Decentralization. Organising
  37. 37.  Khokar Hotel is organised in a centralized manner.  All employees should ask from manager to do some task.  This centralization is having a team structure.  This way their resources are managed & used efficiently. Khokar Hotel’s Organising
  38. 38. Setting a direction for the managers & employees to do their task. • To achieve organisations goal. • Leadership can be achieved by :- • Job satisfaction. • Organisational commitment. • Employees Engagement. • Attitudes & Consistancy. Leading
  39. 39. Leading contains motivation for the emplyees. Some theories are :- • Maslow’s hierarchy theory. • McGragor’s Theory X & Theory Y. • Herzberg Two Factor theory. Cont.
  40. 40. Maslow’s hierarchy theory.
  41. 41. McGragor’s Theory X & Theory Y.
  42. 42. Herzberg Two Factor theory.
  43. 43. In today’s market, Leaders possess these qualities. Drive. Desire to lead. Honesty & Integrity. Self Confidence. Intelligence. Job-Relevant Knowledge. Extraversion. Leadership Traits
  44. 44. Khokar hotel owner have all the qualities of leader. Because from 1981 , they are the first to take this initiative. And they are motivated because they think that their ambition will be achieved. They are following :- Maslow’s hierarchy theory. McGragor’s Theory X & Theory Y. Khokar Hotel & Leadership
  45. 45.  Controlling is the core of every function of management.  You can evaluate organisation’s performance.  In this you need to keep an eye on your employee.  And analyse their performances.  Give them rewards if they deserve.  Or give them warning if they fail for the companies future. Controlling
  46. 46. Controlling process is a three step process. This process is also called benchmarking. •Measuring Actual Performance. •Comparing actual performance with the standards. •Taking Managerial Actions. The steps are :- Controlling Process
  47. 47. Khokar Hotel do keep an eye on its employees. Also they try to benchmark their performance. The controlling process help them to keep an on their:- •Resources. •Employees behaviour. •Maintain their standard. Khokar Hotel & Controlling
  48. 48. Open a Hotel in which Groom Saloon. Bride Parlour. One floor only dedicated to Kitchen. Hall that can have a capacity of 2,000 people. 5 star restaurant menu. Khokar Hotel Future Plans
  49. 49. “A work is a work either sweeping or managing, do it with heart & devotion, never say why I am doing it, just do it , It will pay you back ” Golden Words by Ali Khokar
  50. 50. Thank You

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  • AakratiKharche

    Oct. 9, 2016

best ever

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