360°Hospitality IT CRS System
From hoteliers for hoteliers

About Us
• Network Professional Asia Pacific Sdn Bhd registered at 11/2017.
• Formerly known as Netpro Sales & Services.
• HQ in Kuching.
• Provide I.T. services and sales since 8/2002.
• 4 years I.T. outsource contractor for Borneo Highlands Golf Resort.
• Awarded as HotelWebService CRS’s Malaysia Master Distrubutor at
4/2017.

Our Solution
Central Reservation System (CRS)
 Content Management System
 Channel Manager
 GDS
 (IBE) Internet Booking Engine
 Gift Voucher Shop
 Competitor data analysis
 Yield Management
 Travel Agent Engine
 MetaSearch
SEO
Social Media Marketing
Wechat Official Account (new)
Quality Management
Hotel representative for the EU
Loyalty Solution
Website

Objectives
Revenue optimization
Yield Management with competitor data
Cut extra commission paid to third party
Increase direct bookings
Improve your Quality and Customer
services management
Automatic and seamless Central
Reservation System
Quality and Service
To Support your Brand
To increase your occupancy rate
To generate more revenue

Our Solution

Our KPI

Target Market

Revenue Optimization

Revenue Optimization
100 Rooms each 25 Rooms
Last minute rate (75 USD per Room) 1875
Rate Option 2 (70 USD per Room) 1750
Normal Rate (60 USD per Room) 1500
Best Avialable Rate (50 USD per Room) 5000 1250
5000 USD
1250 USD
1500 USD
1750 USD
1875 USD
0
1000
2000
3000
4000
5000
6000
7000
EXAMPLE RATE PLANNING
Best Avialable Rate (50 USD per Room) Normal Rate (60 USD per Room) Rate Option 2 (70 USD per Room) Last minute rate (75 USD per Room)

Revenue Optimization
Total Revenue (100 Rooms)
Normal 5000
CRS - System 6375
5000
6375
RATE PLANNING
Normal CRS - System Example Rate Planning with automatic Central
Reservation System
Example: 100 Rooms
Normal CRS Average Rate: 50.00 USD
CRS – System Average Rate: 63.75 USD
Daily Revenue Change: + 1,375.00 USD
Monthly Revenue Change: + 41,387.50 USD
by using different rates and strategy
”Example”

Revenue Optimization
50
20
20
10
Booking sources
Booking.com
Agoda
Expedia
IBE
Online Travel Agent (OTA) Booking
Average Commission: 15%
Example: 100 Room
Booking via OTA: 90 %
Example Room Rate: 50 USD
Commission paid to OTA per Room: 7.5 USD
Commission paid per month: 20,317.50 USD
Direct Booking via IBE
Commission: 0%
How do you generate more direct booking and
cut extra commission cost?
 SEO
 Social Media Booking
 Website
 Other channels

How do we do that?
We place the channel management system where you receive all electronic bookings – inside our
Central Reservation System (CRS). Once installed, the system enables you to manage availability and
rate parity in all distribution channels - from a single platform with a single log-in.
 Embedded into your CRS. You manage ALL electronic channels with one log-in
 Upload pricing and availability into all relevant channels
 Featuring your hotel on more than 500 internet portals of your choice
 Providing a transparent presentation of your current offers in the market
 Automatically reaching your target groups and booking portals
 Directly adjusting changes in room availability or pricing
 Reconciling availability in all systems

Channel Management (ADM)
The key to increase the odds of winning in today’s market:
efficient utilization of all available sales channels. Ordinary
channel management systems offer only partial solutions – the
Advanced Distribution Manager (ADM) by Netpro features
functionality beyond the basics!
What is ADM?
ADM represents the next generation of channel management.
In conventional systems, rates and availability are administered
within the extranet of the CRS.
The ADM is your tool for channel yielding. Every single electronic distribution channel is being evaluated in
terms of relevance to your hotel and managed accordingly, based on your definitions.

Channel Management (ADM)
 Yield Management via competitor data
analysis
 No double bookings
 Block/ Activate allotments out of one
system
 Revenue optimization
 Automatic customized guest booking
confirmation
 Different Rate set up i.e. best available
rate, promotional Rate
 Different policies i.e 14 days cancellation,
7 days cancellation etc.
 Rate Planning
You can analyse your competitors data with our
system and decide on your strategy.
 Rate loading all channels
With our ADM you can load more than one rate
and many different policies which will give your
guest more flexibility and choice to book with you.
 No double bookings & real time
All allotments are updated in real time.

Internet Booking Engine (IBE)
ADM combined with our Internet Booking Engine (IBE), gives you a
perfectly designed application that is easily updated and demands
minimum technical know-how. We will thoroughly train your staff to
enable them to handle the respective systems; in addition our
support staff is available to assist you at all times.
FLEXXBooker is the signature product of Netpro. Beside your
homepage, your booking engine is the most crucial element of your
internet presentation. Show case all the advantages and additional
services of your property (i.e. airport transfers, wellness promotions,
restaurant options etc.) that can be directly booked.
With state-of-the-art Flex technology your booking engine, prevents lengthy loading periods. The perfect
layout generously portrays your beautiful property, yet still leaves enough additional space for important
announcements. Convert your booking engine into your “sales engine” and the virtual “Open for Business”
sign for your property.

Internet Booking Engine (IBE)
Automatic customized guest booking
confirmation
Easy check - out
Mobile and tablet responsive
Selling additional packages, tours or
services during your check - out process
Different Rate set up i.e best available
rate, promotional rate etc.
Different policies i.e 14 days cancellation,
7 days cancellation
Integration of an Internet Payment
Gateway

Meta & GDS
Our metasearch platform helps you find your guests
on the internet in their preferred environment: in
online communities and social media networks!
We offer you suitable connection to online guest
comment portals such as Holiday Check, TripAdvisor
etc., listings on metasearch Sites like Trivago, and
bring your web presence to life with photos, taken by
your guests and posted on Flickr or your Facebook
fan page.
How do you benefit?
FLEXXBooker to the metasearch engines to facilitate
direct bookings and cut extra commission paid to
third parties.
Why GDS?
The GDS system includes high traffic portal travel
sites or channels including Expedia, Hotels.com,
Travelocity, AAA, Hotwire, Priceline and TravelWeb.
Another one-stop-shop solution for property owners.
How do you benefit?
 the benefit of reaching untapped segments for
your property
 gain better marketing exposure without shelling
out for additional marketing costs
 Properties can offer bundled packages that include
a hotel stay, air travel and other travel

Gift & Voucher shop
The business with vouchers is booming. Group ons and deals of all kinds are hip which everyone is talking
about. So, what about vouchers on your website? We have got the solution for you: the gift voucher shop!
Just like all other applications and modules the gift voucher shop integrates itself seamlessly into the complete
our system, as a real online shop including payment gateway. Value voucher, package voucher and special
deals to choose.
You can use the shop not only for the voucher sale on
your website but also internally for incentives at the
reception. Simply log in, generate a free voucher for a
wellness treatment, the restaurant or a future online
booking to ensure the guest's loyalty.
The gift voucher shop even checks the redeemed
vouchers for you: A special tool installed at the reception
to enter the voucher code can confirm its validity.
Redeem, click on, done.

Competitor data analysis
• Competitor rate analysis
• Review rating report
• KPI and ROI Return of Investment
report
 A better overview of the competitive market
which will help Yield Management

Competitor rate analysis

Competitor review analysis

SEO
Decrease third party
commission
Your competitor are pulling
away
Brand placement
Increase awareness
The longer you invest in SEO the higher
return (ROI Return of Investment) you’ll
see.

Some of our SEO features!
• Local keyword research for 5 services or products
• Active location data management on 50+ local business websites
• Google My Business - setup/optimization
• Google My Business - photo/multimedia additions (content provided
by client)
• Google My Business - categories setup
• Google My Business - address matching
• Bing Local - Local optimization
• Apple Maps - Local optimization
• Glassdoor - Local Optimization
• Yelp - Local Optimization
• CitySearch - Local Optimization
• Facebook - Business page setup or review (basic)
• Facebook checkins - Verification/setup of location
• On-page SEO work for website
• Address added to current website page[s] (if applicable)
• Website copywriting with locally-optimized
• Titles and meta descriptions (for 5 keywords)
• hCard microformat / schema HTML tags added to address on website
• META Tripadvisor; Kayak placement
• Notifications of new local reviews
• Positive reviews can be automatically added to your website
• Customer review building guide
• MarketingCloud
• SEO Meeting
• Social Media connectivity
• Dedicated account representative
• Online project management schedule
• Ongoing monthly traffic reporting
• Google My Business - monthly performance reporting
• Ongoing monthly customer reviews reporting

Social Media Market
 Hotel set up
 Placement of Booking Engine
 Content check
 Quality and Review check
 Weekly, monthly reporting
 Social Media strategy
 Brand awareness
 Creating the right target audience
 Creating and designing of content
 Post, share and review strategy
Objective: Generating bookings via Social Media and having a qualitative FB operation which increase your
awareness.

Why Invest in Social Media ?
Generating brand awareness
Social Media is a new word of mouth
Increasing your direct bookings which
will go to your IBE for checkout
Social Media increases brand loyalty
Control your reputation
Create a new spectrum of audience
Revenue optimization
Marketing channel (promotion, sales,
e.t.c)

Key Benefits with Netpro
Our main focus is to help you by:
• Generating you a higher revenue collection
• Increasing your occupancy rate
• Create more direct bookings
• Cut of extra commission to 3rd party OTA
• Brand placement and competitor analysis
• Seamless operation from one system by
using our:
Own “ALL IN ONE” technology
We will advise each client and use with our more than 22
years of experience in order to increase your:
- Content quality
- Quality of customer relationship
- Seamless IT integration and training
- Dedicated IT Marketing and Business analyst
- Dedicated support team
- You will receive:
- Key Account Manager
- Business and Marketing analyst
- IT support and help desk