DCE0815z_SZ1

26 & 27 August 2015
Wellington
Crispin Butteriss
Founding Partner and Director
Bang the Table
Phone: +64 9 927 1500
Fax: +64 9 927 1525
www.liquidlearning.co.nz
Booking Code - SZ1
This exciting, interactive, hands-on program will provide delegates with
practical take-away tools and knowledge required to connect citizens with
policy development, enhance service delivery and successfully engage the
community in the digital domain.
EARLY BIRD & GROUP
DISCOUNTS AVAILABLE
Register and Pay by 27 May 2015 to
receive additional Value Plus Discounts!
Please note participant numbers will be strictly capped to ensure a
quality, interactive experience for attendees
•	 Facilitating greater interconnectivity and citizen collaboration
through online ideation and crowd-sourcing tools and platforms
•	 Establish engagement objectives that will outline the planned
deliverables of your digital strategy
•	 Tackle key challenges and opportunities, enabling movement
towards greater transparency, citizen participation, and multi-
channel service excellence
•	 Foster support for digital citizen engagement strategies through
increasing both employee and management participation
•	 Achieving greater public participation and co-creation for
improved citizen-centric policy design and program delivery
•	 Leveraging multiple digital and social channels to communicate
efficiently with diverse stakeholders
•	 Determine organisational engagement risks, establishing tools
to both manage and mitigate these
•	 Developing and implementing effective digital strategies to
connect and engage with the public online
Cutting-edge tools and strategies for leveraging multi-channel,
online platforms for enhanced public participation and engagement
Digital Citizen Engagement
for Government
Masterclass 2015
EXPLORE
EXPERT FACILITATOR
BACKGROUND
The speed at which online communication and social
networking is evolving is extraordinary. Organisations across
the Public Sector are expanding their use of online platforms
in line with their employees, clients and stakeholders online
behaviour. The online environment is evolving rapidly therefore
organisations must continue adapt and evolve their public
engagement and communication strategy to maximise impact.
With heightened public scrutiny, increasing stakeholder
expectations and the need for Governments to improve
performance and service delivery within finite budgets, it is
more crucial than ever for agencies to find innovative ways to
engage and communicate with the public for citizen-centric
policy development and service delivery.
This unique Masterclass will equip delegates with a sound
understanding of what a successful digital citizen engagement
strategy looks like and how it can achieve effective and
efficient citizen engagement. Using the Design Thinking’
methodology, delegates will develop an implementable
engagement strategy, applicable to real-life projects. Relatable
to your organisation, delegates will be able to increase citizen
participation and collaboration for public policy and service
excellence.
TRAINING DELIVERY AND
PRE-COURSE QUESTIONNAIRE
This masterclass will be delivered using a three tiered approach.
The structure of each session is as follows:
1. Technical overview and review of research into the topic area
under discussion
2. Practical application of management principles in the review
of case studies, worked examples and interactive exercises
3. Discussion of outcomes and implementation issues
Masterclass participants will have the opportunity to include
comments and questions about issues outlined in the program
by way of a pre-course questionnaire. This feedback will
enable the course facilitator to adjust content accordingly.
The masterclass has limited places to allow for customisation,
greater interactivity and for individual concerns to be addressed.
INTRODUCING YOUR FACILITATOR
Digital Citizen Engagement for Government
Masterclass 2015
VALUE PLUS DISCOUNT
Receive $300 off registration if you
register and pay by 27 May 2015
SUPER SAVER DISCOUNT
Receive $200 off registration if you
register and pay by 24 June 2015
Crispin is a founding Director of Bang the Table and creator of
EngagementHQ, the premier online community engagement
application for governments of all levels in Australia, New Zealand
and Canada.
He is currently the Chief Practice Officer with responsibility for
organisational leadership to help Bang the Table’s clients to
get better outcomes from their online campaigns. He does this
through continuous evaluation and improvement of methodologies,
strategies and software. Crispin is also responsible for digital
marketing of the Bang the Table, EngagementHQ and Budget
Allocator brands.
Bang the Table is also the company behind, Budget Allocator, an
online participatory budgeting application that has been used by
local government in Australia, New Zealand, Canada and the USA to
help balance the books.
Over the past eight years Crispin has helped dozens of government
agencies from across the policy spectrum to effectively engage
their stakeholder communities online. Bang the Table’s clients have
included organisations as small as local governments with as few
as 5000 residents, to national agencies servicing over 35 million
people. The Bang the Table team is currently working with 160
organisations to help them engage their communities.
Crispin’s clients have launched over 3,500 online campaigns! The
issues canvassed have ranged from the design and implementation
of a national disability insurance scheme for Australia, a controversial
gas pipeline through remote and urban communities of Canada, and
law reform in New Zealand.
He has a background in stakeholder engagement strategy, public
policy development and whole-of-government coordination (with
a particular emphasis on land use planning, regional economic
development and natural resources management). He has a
particular passion for online dialogue and debate, as well as
(digital) story telling to build empathy within communities, as well as
between communities and government.
Crispin’s doctorate explored the application of organisational and
adult learning to community engagement practice in the often
contentious mining sector.
Crispin Butteriss
Founding Partner and Director
Bang the Table
Day One
26 August 2015
Day Two
27 August 2015
Part One: Engaging Citizens in the Digital Age
Identifying your Engagement Objectives
•	 Policy crowd sourcing through ideation
•	 Community education and capacity building
•	 Relationship development and network creation
•	 Statutory consultation and policy interrogation
•	 Decision making: Examples of why you might be engaging
online
Discuss: The diversity of ‘real-world’ issues confronting the
group and ‘use cases’ for citizen engagement.
Measuring Engagement: What does a digitally engaged
citizenry look like to your organisation?
•	 Gaining a shared appreciation for the diversity of “outcomes”
from engagement programs and how they are measured
•	 Stories of Success and Failure: What happens when your
organisation fails to engage?
•	 Identifying internal barriers that are preventing your organisation
from embracing digital engagement
Task: Create a list of barriers and mitigation strategies
Managing and Mitigating Risks: Identifying and
overcoming fears for approaching Digital Citizen
Engagement
•	 Determine perceived, organisation specific “risks”; dependent on
realism how can they be mitigated or managed?
•	 Social Media Protocols: Who can do and say what, where and
when?
•	 Responsiveness is the key to social media engagement. Do you
have the training and delegations in place to match community
expectations?
The day in Review
•	 Reflection and open discussion: What have we learned and
what questions and concerns are on our minds?
Phone: +64 9 927 1500
Fax: +64 9 927 1525
www.liquidlearning.co.nz
Part Two: Digital Channels, Strategies, Methods and
Tactics
Utilising various digital and social channels to maximise
your organisational reach
•	 What tools are available and how do you decide when to use
them?
•	 Deciding on the appropriate online application for your
organisation: Tools to enable you to assess which one is right for
your project and audience
Task: Develop a decision framework for evaluating and selecting
online channels
International digital engagement
•	 Looking at Digital Engagement from a global perspective: Stories
of success and failure
Task: De-construct a number of international examples of digital
engagement. Was the objective clear? Did the strategy support
the objective? What made it a success or failure?
Embedding digital engagement at both and employee
and organisational level
•	 Knowing the key preconditions and strategies that need to be in
place to ensure your organisation successfully embraces digital
citizen engagement
•	 Preparing your organisation for success : Embedding strong
leadership, ownership, protocols and strategies
Task: Create a “to-do” list, due for implementation on return to the
office
Part Three: Applying the Tools: Creating a Digital Citizen
Engagement Strategy (Group Exercise)
The final session will bring together all of the learning from the
masterclass and give delegates the opportunity to participate in a
practical, creative and energetic exercise.
Using an ‘Open Space’ approach to generate case studies,
delegates will form small groups and asked to use a ‘Design
Thinking’ methodology. Developing prototype digital engagement
strategies for real-life projects, the groups will be asked to present
back to the rest of the group allowing for deconstruction and
constructive feedback.
WHO WILL ATTEND
•	 Stakeholder and
Community Engagement
•	 Communications
•	 Public Affairs / Public
Relations
•	 e-Government
•	 Gov 2.0
•	 Social Media
•	 Strategic Planning
•	 Service Design and
Delivery
•	 Policy Planning and
Development
•	 Policy Implementation
•	 Programmes
•	 Community Education
MASTERCLASS SCHEDULE
•	 8.30 - 9.00 Registration
•	 9.00 - 10.40 Session One
•	 10.40 - 11.00 Morning Tea
•	 11.00 - 12.30 Session Two
•	 12.30 - 1.30 Lunch
•	 1.30 - 3.00 Session Three
•	 3.00 - 3.20 Afternoon Tea
•	 3.20 - 4.30 Session Four
•	 4.30 Close of Masterclass
Managers and specialists from across the public sector
involved in:
Booking Form
EARLY BIRD DISCOUNT
Receive $100 off registration if you
book and pay by 22 July 2015
SUPER SAVER DISCOUNT
Receive $200 off registration if you
book and pay by 24 June 2015
26 & 27 August 2015
Wellington
Digital Citizen Engagement for
Government Masterclass 2015
RegistrationInformation
Organisation Name
Address Suburb State Postcode
Title Full Name or TBA Title Full Name or TBA Title Full Name or TBA
Position Position Position
Phone Fax Phone Fax Phone Fax
Email Email Email
* Please photocopy this form if more than three will attend
YourInvestment
c Please confirm my registration for the Digital Citizen Engagement for Government Masterclass 2015
* Receive $100 off registration if you register and pay by 27 May 2015
** Receive $200 off registration if you register and pay by 24 June 2015
*** Receive $300 off registration if you register and pay by 22 July 2015
Note: Course materials, refreshments & lunches are included. Travel and accommodation are NOT included.
Group Discounts Available:
3 – 4 people: 10% off Standard Rate 5 – 7 people: 15% off Standard Rate 8+ people: 20% off Standard Rate
Conditions:
Group Discounts apply for bookings made simultaneously. Only one discount applies. Group discounts apply to standard rates only. Group
discounts are not applicable to the Value Plus, Super Saver and Early Bird rates. Discounts cannot be applied retrospectively and must be
claimed at the time of booking. Liquid Learning Limited reserves the right to have sole discretion on an organisation’s eligibility for discounts.
TOTAL incl GST
All Prices listed in New Zealand Dollars
DCE0815z - SZ1
1
2
No. # Options (per person)
Masterclass
Standard Rate
$2295 + GST = ($2639.25)
Early Bird Rate*
$2195 + GST = ($2524.25)
Super Saver Rate**
$2095 + GST = ($2409.25)
Value Plus Rate***
$1995 + GST = ($2294.25)
Email this form to: bookings@liquidlearning.co.nz or Call us on: +64 9 927 1500
PaymentDetails
Please Note: Payment is required prior to attending this event.
c Credit Card
c Cheque (payable to Liquid Learning Limited)
c Electronic Funds Transfer
c Please invoice me:
Purchase Order No. #
Credit Card Details - Please charge my credit card for this registration:
Card Type c Visa c MasterCard c American Express
Electronic Funds Transfer (EFT)
Please transfer funds directly to:
Westpac New Zealand Limited
Account Name: Liquid Learning Limited
Account No: 03 0252 0863638-00
SWIFT Code: WPACNZ2W
Amount
Please quote ref DCE0815z
and registrant name
Note: 2% surcharge applies to American Express payments
Card Number Expiry
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Cardholder’s Contact Number Signature
X
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Authorising Manager’s Details: This registration is invalid without a signature.
Name Position Signature
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Date
SendTo
Fax Mail Email Phone
+64 9 927 1525
*
Liquid Learning Limited
Level 18, BDO Tower
120 Albert Street
Auckland 1010 New Zealand
: bookings@liquidlearning.co.nz
) +64 9 927 1500
3
4
5
VALUE PLUS DISCOUNT
Receive $300 off registration if you
book and pay by 27 May 2015
7
Registration Policy
If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please
advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event
runby Liquid Learning Limited. A 10% service fee may apply. Should you wish to cancel your registration, please notify
us in writing as soon as possible and a credit note will be issued valid for use towards any future event held by Liquid
Learning Limited in the twelve months following date of issuance. Cancellation notifications received less than 14
days from the event running will receive a credit note to the value of the registration fee less a service fee of $400 plus
GST. Liquid Learning Limited does not provide refunds for cancellation. The prices above are based on one person
per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split
tickets, i.e. a different person attending each day of the event, can be arranged. A fee will apply. Please call us for
details.
Liquid Learning Limited takes all care to produce high quality events that deliver as promised. All advertised details
arecorrect at time of publishing. However, when circumstances beyond our control prevail, we reserve the right
to change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if
circumstances arise whereby performance of the event is no longer feasible, possible or legal. Liquid Learning Limited
will not be responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If
an event is cancelled or rescheduled, Liquid Learning Limited will make every effort to contact every registered delegate;
if an event is cancelledor you are unable to attend the rescheduled event you will be issued with a credit note valid for
use towards any future Liquid Learning Limited event held in the twelve months following date of issuance.
Disclaimer
Liquid Learning Limited has taken due care in selecting qualified professionals as its authors and course facilitators. The
information provided by course facilitators is not produced by Liquid Learning Limited and should not be regarded as
advice. Liquid Learning Limited accepts no responsibility for reliance on such information and recommends that its clients
seek further professional advice.
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Liquid Learning Limited is committed to your privacy. All information collected on this registration will be held in the
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© 2015 Liquid Learning Limited IRD 104 - 525 - 695

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DCE0815z_SZ1

  • 1. 26 & 27 August 2015 Wellington Crispin Butteriss Founding Partner and Director Bang the Table Phone: +64 9 927 1500 Fax: +64 9 927 1525 www.liquidlearning.co.nz Booking Code - SZ1 This exciting, interactive, hands-on program will provide delegates with practical take-away tools and knowledge required to connect citizens with policy development, enhance service delivery and successfully engage the community in the digital domain. EARLY BIRD & GROUP DISCOUNTS AVAILABLE Register and Pay by 27 May 2015 to receive additional Value Plus Discounts! Please note participant numbers will be strictly capped to ensure a quality, interactive experience for attendees • Facilitating greater interconnectivity and citizen collaboration through online ideation and crowd-sourcing tools and platforms • Establish engagement objectives that will outline the planned deliverables of your digital strategy • Tackle key challenges and opportunities, enabling movement towards greater transparency, citizen participation, and multi- channel service excellence • Foster support for digital citizen engagement strategies through increasing both employee and management participation • Achieving greater public participation and co-creation for improved citizen-centric policy design and program delivery • Leveraging multiple digital and social channels to communicate efficiently with diverse stakeholders • Determine organisational engagement risks, establishing tools to both manage and mitigate these • Developing and implementing effective digital strategies to connect and engage with the public online Cutting-edge tools and strategies for leveraging multi-channel, online platforms for enhanced public participation and engagement Digital Citizen Engagement for Government Masterclass 2015 EXPLORE EXPERT FACILITATOR
  • 2. BACKGROUND The speed at which online communication and social networking is evolving is extraordinary. Organisations across the Public Sector are expanding their use of online platforms in line with their employees, clients and stakeholders online behaviour. The online environment is evolving rapidly therefore organisations must continue adapt and evolve their public engagement and communication strategy to maximise impact. With heightened public scrutiny, increasing stakeholder expectations and the need for Governments to improve performance and service delivery within finite budgets, it is more crucial than ever for agencies to find innovative ways to engage and communicate with the public for citizen-centric policy development and service delivery. This unique Masterclass will equip delegates with a sound understanding of what a successful digital citizen engagement strategy looks like and how it can achieve effective and efficient citizen engagement. Using the Design Thinking’ methodology, delegates will develop an implementable engagement strategy, applicable to real-life projects. Relatable to your organisation, delegates will be able to increase citizen participation and collaboration for public policy and service excellence. TRAINING DELIVERY AND PRE-COURSE QUESTIONNAIRE This masterclass will be delivered using a three tiered approach. The structure of each session is as follows: 1. Technical overview and review of research into the topic area under discussion 2. Practical application of management principles in the review of case studies, worked examples and interactive exercises 3. Discussion of outcomes and implementation issues Masterclass participants will have the opportunity to include comments and questions about issues outlined in the program by way of a pre-course questionnaire. This feedback will enable the course facilitator to adjust content accordingly. The masterclass has limited places to allow for customisation, greater interactivity and for individual concerns to be addressed. INTRODUCING YOUR FACILITATOR Digital Citizen Engagement for Government Masterclass 2015 VALUE PLUS DISCOUNT Receive $300 off registration if you register and pay by 27 May 2015 SUPER SAVER DISCOUNT Receive $200 off registration if you register and pay by 24 June 2015 Crispin is a founding Director of Bang the Table and creator of EngagementHQ, the premier online community engagement application for governments of all levels in Australia, New Zealand and Canada. He is currently the Chief Practice Officer with responsibility for organisational leadership to help Bang the Table’s clients to get better outcomes from their online campaigns. He does this through continuous evaluation and improvement of methodologies, strategies and software. Crispin is also responsible for digital marketing of the Bang the Table, EngagementHQ and Budget Allocator brands. Bang the Table is also the company behind, Budget Allocator, an online participatory budgeting application that has been used by local government in Australia, New Zealand, Canada and the USA to help balance the books. Over the past eight years Crispin has helped dozens of government agencies from across the policy spectrum to effectively engage their stakeholder communities online. Bang the Table’s clients have included organisations as small as local governments with as few as 5000 residents, to national agencies servicing over 35 million people. The Bang the Table team is currently working with 160 organisations to help them engage their communities. Crispin’s clients have launched over 3,500 online campaigns! The issues canvassed have ranged from the design and implementation of a national disability insurance scheme for Australia, a controversial gas pipeline through remote and urban communities of Canada, and law reform in New Zealand. He has a background in stakeholder engagement strategy, public policy development and whole-of-government coordination (with a particular emphasis on land use planning, regional economic development and natural resources management). He has a particular passion for online dialogue and debate, as well as (digital) story telling to build empathy within communities, as well as between communities and government. Crispin’s doctorate explored the application of organisational and adult learning to community engagement practice in the often contentious mining sector. Crispin Butteriss Founding Partner and Director Bang the Table
  • 3. Day One 26 August 2015 Day Two 27 August 2015 Part One: Engaging Citizens in the Digital Age Identifying your Engagement Objectives • Policy crowd sourcing through ideation • Community education and capacity building • Relationship development and network creation • Statutory consultation and policy interrogation • Decision making: Examples of why you might be engaging online Discuss: The diversity of ‘real-world’ issues confronting the group and ‘use cases’ for citizen engagement. Measuring Engagement: What does a digitally engaged citizenry look like to your organisation? • Gaining a shared appreciation for the diversity of “outcomes” from engagement programs and how they are measured • Stories of Success and Failure: What happens when your organisation fails to engage? • Identifying internal barriers that are preventing your organisation from embracing digital engagement Task: Create a list of barriers and mitigation strategies Managing and Mitigating Risks: Identifying and overcoming fears for approaching Digital Citizen Engagement • Determine perceived, organisation specific “risks”; dependent on realism how can they be mitigated or managed? • Social Media Protocols: Who can do and say what, where and when? • Responsiveness is the key to social media engagement. Do you have the training and delegations in place to match community expectations? The day in Review • Reflection and open discussion: What have we learned and what questions and concerns are on our minds? Phone: +64 9 927 1500 Fax: +64 9 927 1525 www.liquidlearning.co.nz Part Two: Digital Channels, Strategies, Methods and Tactics Utilising various digital and social channels to maximise your organisational reach • What tools are available and how do you decide when to use them? • Deciding on the appropriate online application for your organisation: Tools to enable you to assess which one is right for your project and audience Task: Develop a decision framework for evaluating and selecting online channels International digital engagement • Looking at Digital Engagement from a global perspective: Stories of success and failure Task: De-construct a number of international examples of digital engagement. Was the objective clear? Did the strategy support the objective? What made it a success or failure? Embedding digital engagement at both and employee and organisational level • Knowing the key preconditions and strategies that need to be in place to ensure your organisation successfully embraces digital citizen engagement • Preparing your organisation for success : Embedding strong leadership, ownership, protocols and strategies Task: Create a “to-do” list, due for implementation on return to the office Part Three: Applying the Tools: Creating a Digital Citizen Engagement Strategy (Group Exercise) The final session will bring together all of the learning from the masterclass and give delegates the opportunity to participate in a practical, creative and energetic exercise. Using an ‘Open Space’ approach to generate case studies, delegates will form small groups and asked to use a ‘Design Thinking’ methodology. Developing prototype digital engagement strategies for real-life projects, the groups will be asked to present back to the rest of the group allowing for deconstruction and constructive feedback. WHO WILL ATTEND • Stakeholder and Community Engagement • Communications • Public Affairs / Public Relations • e-Government • Gov 2.0 • Social Media • Strategic Planning • Service Design and Delivery • Policy Planning and Development • Policy Implementation • Programmes • Community Education MASTERCLASS SCHEDULE • 8.30 - 9.00 Registration • 9.00 - 10.40 Session One • 10.40 - 11.00 Morning Tea • 11.00 - 12.30 Session Two • 12.30 - 1.30 Lunch • 1.30 - 3.00 Session Three • 3.00 - 3.20 Afternoon Tea • 3.20 - 4.30 Session Four • 4.30 Close of Masterclass Managers and specialists from across the public sector involved in:
  • 4. Booking Form EARLY BIRD DISCOUNT Receive $100 off registration if you book and pay by 22 July 2015 SUPER SAVER DISCOUNT Receive $200 off registration if you book and pay by 24 June 2015 26 & 27 August 2015 Wellington Digital Citizen Engagement for Government Masterclass 2015 RegistrationInformation Organisation Name Address Suburb State Postcode Title Full Name or TBA Title Full Name or TBA Title Full Name or TBA Position Position Position Phone Fax Phone Fax Phone Fax Email Email Email * Please photocopy this form if more than three will attend YourInvestment c Please confirm my registration for the Digital Citizen Engagement for Government Masterclass 2015 * Receive $100 off registration if you register and pay by 27 May 2015 ** Receive $200 off registration if you register and pay by 24 June 2015 *** Receive $300 off registration if you register and pay by 22 July 2015 Note: Course materials, refreshments & lunches are included. Travel and accommodation are NOT included. Group Discounts Available: 3 – 4 people: 10% off Standard Rate 5 – 7 people: 15% off Standard Rate 8+ people: 20% off Standard Rate Conditions: Group Discounts apply for bookings made simultaneously. Only one discount applies. Group discounts apply to standard rates only. Group discounts are not applicable to the Value Plus, Super Saver and Early Bird rates. Discounts cannot be applied retrospectively and must be claimed at the time of booking. Liquid Learning Limited reserves the right to have sole discretion on an organisation’s eligibility for discounts. TOTAL incl GST All Prices listed in New Zealand Dollars DCE0815z - SZ1 1 2 No. # Options (per person) Masterclass Standard Rate $2295 + GST = ($2639.25) Early Bird Rate* $2195 + GST = ($2524.25) Super Saver Rate** $2095 + GST = ($2409.25) Value Plus Rate*** $1995 + GST = ($2294.25) Email this form to: bookings@liquidlearning.co.nz or Call us on: +64 9 927 1500 PaymentDetails Please Note: Payment is required prior to attending this event. c Credit Card c Cheque (payable to Liquid Learning Limited) c Electronic Funds Transfer c Please invoice me: Purchase Order No. # Credit Card Details - Please charge my credit card for this registration: Card Type c Visa c MasterCard c American Express Electronic Funds Transfer (EFT) Please transfer funds directly to: Westpac New Zealand Limited Account Name: Liquid Learning Limited Account No: 03 0252 0863638-00 SWIFT Code: WPACNZ2W Amount Please quote ref DCE0815z and registrant name Note: 2% surcharge applies to American Express payments Card Number Expiry Full Name as on card Cardholder’s Contact Number Signature X Authorisation Authorising Manager’s Details: This registration is invalid without a signature. Name Position Signature X Date SendTo Fax Mail Email Phone +64 9 927 1525 * Liquid Learning Limited Level 18, BDO Tower 120 Albert Street Auckland 1010 New Zealand : bookings@liquidlearning.co.nz ) +64 9 927 1500 3 4 5 VALUE PLUS DISCOUNT Receive $300 off registration if you book and pay by 27 May 2015 7 Registration Policy If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event runby Liquid Learning Limited. A 10% service fee may apply. Should you wish to cancel your registration, please notify us in writing as soon as possible and a credit note will be issued valid for use towards any future event held by Liquid Learning Limited in the twelve months following date of issuance. Cancellation notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee less a service fee of $400 plus GST. Liquid Learning Limited does not provide refunds for cancellation. The prices above are based on one person per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, i.e. a different person attending each day of the event, can be arranged. A fee will apply. Please call us for details. Liquid Learning Limited takes all care to produce high quality events that deliver as promised. All advertised details arecorrect at time of publishing. However, when circumstances beyond our control prevail, we reserve the right to change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances arise whereby performance of the event is no longer feasible, possible or legal. Liquid Learning Limited will not be responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is cancelled or rescheduled, Liquid Learning Limited will make every effort to contact every registered delegate; if an event is cancelledor you are unable to attend the rescheduled event you will be issued with a credit note valid for use towards any future Liquid Learning Limited event held in the twelve months following date of issuance. Disclaimer Liquid Learning Limited has taken due care in selecting qualified professionals as its authors and course facilitators. The information provided by course facilitators is not produced by Liquid Learning Limited and should not be regarded as advice. Liquid Learning Limited accepts no responsibility for reliance on such information and recommends that its clients seek further professional advice. Privacy Statement Liquid Learning Limited is committed to your privacy. All information collected on this registration will be held in the strictest of confidence and in accordance with the Privacy Act. Liquid Learning Limited will add your information to a secure database. This will be used primarily to contact you for ongoing research, product development and notice of future events and services offered by Liquid Learning Limited. Occasionally you may receive information from organisations associated with Liquid Learning Limited. If you do not wish to receive such information please tick this box: c To update or have your details deleted please advise our Database team at Liquid Learning Limited, Level 18, BDO Tower, 120 Albert Street, Auckland 1010 New Zealand, PH: +64 9 927 1500, FX: +64 9 927 1525, email: database@liquidlearning.co.nz © 2015 Liquid Learning Limited IRD 104 - 525 - 695