Tech Vision 2018: Ireland Survey Data Summary

1. TECHNOLOGY VISION 2018 IRELAND BRIEFING MARCH, 2018

2. INTELLIGENT ENTERPRISE UNLEASHEDRedefine your company based on the company you keep. #TechVision2018

3. 3www.accenture.com/technologyvision #TechVision2018TECHVISION2018SURVEY For the fourth year, Accenture conducted a global survey of thousands of business and IT executives to understand their perspectives on the impact of technology on their organizations, and to identify their priority technology investments over the next few years. More than 6,300 IT and business executives from 25 countries responded to the survey, which was fielded from November 2017 through January 2018.

4. 4www.accenture.com/technologyvision #TechVision2018GLOBALSURVEYDEMOGRAPHICS(CONT’D) N=6,381

5. 5www.accenture.com/technologyvision #TechVision2018IRELANDDEMOGRAPHICS(N=100) Banking Public Services Consumer Goods & Services Utilities 12% Retail Communications Insurance Industrial Equipment 14% 12% 12% 12% 12% 14% 12% Industry 29% $20-$49.9 billion 19%$10-$19.9 billion $6-$9.9 billion 49% $1-$5.9 billion 3% Revenue CIO/Chief Mobility Officer CMO 4%CFO 13% COO Function Head (Non IT-related) Line of Business Head (Non IT-related) CSO CTO/Director of Technology Director, IT 1% 8% 15% 26% 5% 18% 10% Title

6. 7www.accenture.com/technologyvision #TechVision201890%OFIRISHEXECUTIVESAGREETHROUGH TECHNOLOGY,BUSINESSESAREWEAVINGTHEMSELVES INTOTHEFABRICOFHOWPEOPLELIVETODAY Please indicate your agreement with the following statement: Through technology, businesses are weaving themselves seamlessly into the fabric of how people live today. 15% Strongly disagree Disagree Neither agree nor disagree 1% Agree 48.5% Strongly agree 35.5% 0% 10% Strongly disagree Disagree Neither agree nor disagree 0% Agree 51% Strongly agree 39% 0% Ireland Global 90% 84% Ireland (N=100) Global (N=6,381)

7. 8www.accenture.com/technologyvision #TechVision201851%OFIRISHEXECUTIVESPLANTOINVESTINAR/VROVER THENEXTYEAR;AND53%INAUTONOMOUSVEHICLES Q: In which of the following new and emerging technologies is your organization making investments over the next year? Select all that apply. Wearables Robotics/Autonomous Robots IoT/Smart Sensors Blockchain 3D Printing Autonomous Vehicles 40% Drones/UAVs 67% 66% 36% 36% 39% 29% 23% Artificial Intelligence AR/VR 39% Autonomous Vehicles Robotics/Autonomous Robots IoT/Smart Sensors Blockchain Drones/UAVs Wearables 3D Printing 69% Artificial Intelligence 65% 37% 37% AR/VR 51% 53% 30% 24% 24% Global (N=6,381)Ireland (N=100) Ireland Global AR/VR - 51% 39% Autonomous Vehicles – 53% 36%

8. 9www.accenture.com/technologyvision #TechVision2018ENSURINGEMPLOYEEINCLUSIVENESSANDWELLBEING REGISTERSHIGHFORIRISHEXECUTIVESINWHATTHEY BELIEVEASTHEIRORGANIZATIONS’RESPONSIBILITIES Q: For which of the following do you believe your organization is responsible? Select up to 5. 44% 49% 28% 43% 56% 42% 40% 40% 40% 31% Base: n=6,381 Maximizing shareholder value Supporting environmental sustainability Innovating new products/services Ensuring public safety in the consumer use of your products/services Ensuring customer data privacy Ensuring employee inclusiveness and wellbeing Managing how your business partners use/secure the data you provide them 36% 39% Practicing ethical business standards Helping government shape rules and regulations Orchestrating actions of ecosystem partners 50% 48% 57% 42% 38% 43% 42% 44% Global (N=6,381)Ireland (N=100)

9. #TechVision2018 www.accenture.com/technologyvision 10 CITIZEN AI Raising AI to Benefit Business and Society Trend 1 INTELLIGENT ENTERPRISE UNLEASHED The Accenture Technology Vision 2018 predicts the rapid technology advancements that will improve how people work and live. 10 EXTENDED REALITY The End of Distance Trend 2 DATA VERACITY The Importance of Trust Trend 3 FRICTIONLESS BUSINESS Built to Partner at Scale Trend 4 INTERNET OF THINKING Creating Intelligent Distributed Systems Trend 5 #TechVision2018 www.accenture.com/technologyvision 5

10. 12www.accenture.com/technologyvision #TechVision2018IRISHEXECUTIVESAGREETHATAIWILLWORKSIDEBY SIDEWITHHUMANSINTHECOMINGYEARS Please indicate your agreement with the following statement: Within the next two years, AI will work next to humans in my organization, as a co-worker, collaborator, and trusted advisor. 17% Strongly disagree Disagree Neither agree nor disagree 2% Agree 48% Strongly agree 33% 0% 16% Strongly disagree Disagree Neither agree nor disagree 2% Agree 54% Strongly agree 28% 0% Ireland Global 82% 81% Ireland (N=100) Global (N=6,381)

11. 13www.accenture.com/technologyvision #TechVision201878%INIRELANDSEEKTOGAINCITIZENTRUSTAND CONFIDENCEBYBEINGTRANSPARENTINTHEIRAI-BASED DECISIONS Q: What does your organization seek to gain by being transparent in your AI-based decisions and actions? (Please select all the apply) 54% 63%Compliance with regulations Competitive differentiation Cost and operations optimization 69% Customer trust and confidence 72% Cost and operations optimization 58% Customer trust and confidence 78% 67%Compliance with regulations 60%Competitive differentiation Ireland (N=100) Global (N=6,381)

12. 14www.accenture.com/technologyvision #TechVision2018IRISHEXECUTIVESAGREETHATORGANIZATIONSARE NOTPREPAREDTOFACETHEIMPLICATIONSOFAI- BASEDDECISIONS Please indicate your agreement with the following statement: Organizations are not prepared to face the societal and liability issues that will require them to explain their AI-based actions and decisions, should issues arise. 21% Strongly disagree Disagree Neither agree nor disagree 4% Agree 44% Strongly agree 29% 2% 12% Strongly disagree Disagree Neither agree nor disagree 2% Agree 52% Strongly agree 34% 0% Ireland Global 86% 73% Ireland (N=100) Global (N=6,381)

13. 15www.accenture.com/technologyvision #TechVision2018

14. 16www.accenture.com/technologyvision #TechVision201883%INIRELANDREPORTITWILLBEIMPORTANTTO LEVERAGEXRSOLUTIONSTOCLOSETHEPHYSICALGAP Q: How important will it be for your organization to leverage Extended Reality solutions to close the gap of physical distance when engaging with employees or citizens? 18% 52% Very important Somewhat important Important Not important Don’t know 28% 1% 1% Ireland Global Important or Very Important 83% 80% Ireland (N=100) Global (N=6,381) Very important Important Somewhat important Don’t know Not important 18% 65% 17% 0% 0%

15. 17www.accenture.com/technologyvision #TechVision201891%OFIRISHEXECSREPORTIT’SIMPORTANTORVERY IMPORTANTFORTHEIRORGANIZATIONSTOBEAPIONEER INXRSOLUTIONS Q: How important is it to your organization to be a pioneer in Extended Reality solutions? 27% Important 1% Very important Somewhat important 18% Don’t know Not important 52% 2% Base: n=6,381 Ireland (N=100) Global (N=6,381) Very important 67% Somewhat important 19% Important Not important Don’t know 14% 0% 0%

16. 18www.accenture.com/technologyvision #TechVision201870%OFIRISHEXECUTIVESBELIEVETHATEXTENDED REALITYWILLBEMOSTRELEVANTTOCUSTOMERSERVICE OVERTHENEXT2YEARS Q: In which of the following areas of your organization do you expect Extended Reality technologies will be most relevant over the next two years? Select up to 5. Ireland Global 70% 55% Ireland (N=100) Global (N=6,381) 16% Maintenance 25% Logistics management Customer service Data visualization 41% Employee collaboration Product development 22% Consumer experiences Brand promotion Education/Training 12% Diagnostics Shopping Gaming 55% 41% 54% 53% 36% 32% 32% Brand promotion 16% 26% 63% Customer service Data visualization Maintenance Consumer experiences Product development Employee collaboration Logistics management 25% Education/Training Diagnostics Shopping Gaming 70% 61% 50% 36% 35% 30% 39% 5%

17. 19www.accenture.com/technologyvision #TechVision2018EXECUTIVESINIRELANDAREPREPARINGFOREXTENDED REALITYBYBUILDINGTALENTINTHESPACE Q: How is your organization preparing for Extended Reality solutions? Select all that apply. Building a supportive ecosystem Building a strategy for implementing Creating a dedicated team for VR/AR Building talent in this space Researching where and how to apply VR/AR in our industry Partnering with VR/AR companies 53% 50% 49% 46% 45% 42% 52% Building a strategy for implementing 59% Partnering with VR/AR companies Creating a dedicated team for VR/AR Building a supportive ecosystem Building talent in this space Researching where and how to apply VR/AR in our industry 52% 60% 33% 48% Ireland Global 60% 46% Ireland (N=100) Global (N=6,381)

18. 21www.accenture.com/technologyvision #TechVision2018IRISHEXECUTIVESAGREETHATMANYORGSHAVENOT INVESTEDINCAPABILITIESTOVERIFYTHETRUTHINTHEIR DATA Please indicate your agreement with the following statement: Organizations are basing their most critical systems and strategies on data, yet many have not invested in the capabilities to verify the truth within it. Neither agree nor disagree Strongly agree 2% 30% Agree Disagree Strongly disagree 18% 48% 0% 15% Strongly agree Disagree Agree Strongly disagree Neither agree nor disagree 40% 45% 0% 0% Ireland Global 85% 79% Global (N=6,381)Ireland (N=100)

19. 22www.accenture.com/technologyvision #TechVision201884%OFIRISHEXECUTIVESAGREETHATMOST ORGANIZATIONSARENOTPREPAREDTOCONFRONTTHE IMPENDINGWAVESOFCORRUPTEDINSIGHTS Please indicate your agreement with the following statement: Most organizations are not prepared to confront the impending waves of corrupted insights as falsified data starts to infiltrate their data-driven information systems. 19% Agree Strongly agree Neither agree nor disagree 29% Strongly disagree Disagree 47% 3% 2% Ireland (N=100) Global (N=6,381) Ireland Global 84% 77% 27% 57% 15% Strongly agree Agree Strongly disagree Neither agree nor disagree Disagree 1% 0%

20. 23www.accenture.com/technologyvision #TechVision2018

21. 24www.accenture.com/technologyvision #TechVision201845%OFEXECSREPORTTHATTHENUMBEROFPARTNERS THEIRORGANIZATIONWORKSWITHHASDOUBLEDOR MORECOMPAREDTO2YEARSAGO Q: Compared to two years ago, how have the number of partners your organization works with changed? 11% Decreased 1% More than doubled (> 2x) Increased, but less than double Don’t know Doubled (2x) About the same 25% 54% 8% 0% Base: n=6,381 Ireland Global 45% 36% Ireland (N=100) Global (N=6,381) Don’t know 0% 13% 23% Increased, but less than double 42% More than doubled (> 2x) 0% 22% Decreased Doubled (2x) About the same

22. 25www.accenture.com/technologyvision #TechVision201845%OFIRISHEXECUTIVESREPORTBLOCKCHAINAND SMARTCONTRACTSWILLBECRITICAL/VERYCRITICAL OVERTHENEXT3YEARS Q: How critical will blockchain and smart contracts be for your organization over the next three years? Very critical 30% 18% Critical 42% Somewhat critical Don’t know 4%Not critical at all 6% Ireland (N=100) Global (N=6,381) Ireland Global Critical or Very Critical 45% 60% 42% 3%Very critical Not critical at all 33% Critical Somewhat critical Don’t know 0% 22%

23. 27www.accenture.com/technologyvision #TechVision2018IRISH EXECUTIVESSEETHEIMPORTANCETOSTRIKEA BALANCEBETWEENCLOUDANDEDGECOMPUTING Please indicate your agreement with the following statement: Enterprises must balance cloud and edge computing to maximize technology infrastructure agility and enable intelligence everywhere. 36%Strongly agree Agree Neither agree nor disagree Strongly disagree Disagree 49% 14% 1% 0% Base: n=6,381 10% Strongly disagree Agree Strongly agree Neither agree nor disagree 37% Disagree 52% 1% 0% Ireland Global 89% 85% Global (N=6,381)Ireland (N=100)

24. 28www.accenture.com/technologyvision #TechVision201845%INIRELANDSEEITASCRITICALORVERYCRITICALTO LEVERAGECUSTOMHARDWAREORHWACCELERATORS Q: Over the next two years, how critical will it be for your organization to leverage custom hardware or hardware accelerators to meet the computing demands of intelligent environments? 6% Not critical at all Don’t know 2% 30% 45% Somewhat critical Critical Very critical 18% 22% Not critical at all Don’t know 0% 33% 42% Somewhat critical Critical Very critical 3% Ireland Global Critical or Very critical 45% 63% Ireland (N=100) Global (N=6,381)

25. THANK YOU #TechVision2018 www.accenture.com/technologyvision

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