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The Promise of as-a-Service

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The delivery of core business processes as-a-service is more than just promise – it’s here and now, and we see five accelerating forces behind it.

As-a-Service offers agility and speed to business leaders seeking to compete and get ahead of fast-moving customer demands. Take a deeper look at five factors driving the adoption of as-a-Service.

Read Accenture’s report at www.accenture.com/promiseofasaservice.

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The Promise of as-a-Service

  1. 1. IT’S HERE AND NOW THE PROMISE OFAS-A- SERVICE
  2. 2. RAPID SHIFT TOWARD AS-A-SERVICE: Source: 1 “The New World of As-a-Service: The Power of AND,” Accenture 2015. 2 “Goodbye Denial…we’ll miss you!” Horses for Sources blog, Sept 18, 2016. “The Journey to Intelligent Operations And OneOffice, 2016,” HfS Research. FOR MANY ORGANIZATIONS, AS-A-SERVICE IS PRODUCING SIGNIFICANT VALUE ALREADY FOR OTHERS, IT WILL BE HERE SOON 68% OF ORGANIZATIONS BELIEVED THEIR CORE ENTERPRISE PROCESSES WOULD NOT BE DELIVERED AS-A-SERVICE FOR FIVE OR MORE YEARS.¹ 56% OF SENIOR BUSINESS LEADERS WANT TO ADOPT AS-A-SERVICE FEATURES WITHIN TWO YEARS.² 20162015
  3. 3. WHAT’S DRIVING BUSINESSES TO AS-A-SERVICE? FIVE KEY BUSINESS DRIVERS: AGILITY Responding to market change in a flexible manner SPEED Increases speed to value, setting up services faster and enhancing innovation INTELLIGENCE Advancedanalyticsand automationtogaininsightsfor betterdecisionsandperformance BUSINESS OUTCOMES Sourcing services tied to specific business outcomes rather than efficiencies of services contracts COMPETITION Leading organizations are succeeding at as-a-Service; onlookers lag behind
  4. 4. INHIBITORS TO AS-A-SERVICE ADOPTION SOME FACTORS ARE HOLDING ORGANIZATIONS BACK FROM REALIZING THE VALUE OF AS-A-SERVICE Unsure of how to buy services in new as-a-Service model. Not ready to begin move to as-a-Service. Insufficient cooperation among multiple stakeholders of business-led, IT-enabled effort. Uneven maturing of technologies that enable organizations to take full advantage of as-a-Service. Unprepared for more fluid technology and delivery environments. Providers unable to offer end-to-end solutions and industry knowledge.
  5. 5. “ACCORDINGTOOUR RESEARCH,53%OF OPERATIONSLEADERS VIEWAS-A-SERVICEAS CRITICALCOMPARED TOJUST29%OF MIDDLEMANAGERS ANDDELIVERYSTAFF.”
  6. 6. Use analytics as a gateway—gain important insights to improve competitive advantage. Begin with technology—start with a single function migrated to the cloud and then expand as-a-Service to other functions. Adopt a platform-based business model, that leverages external resources to drive growth, then add new as-a-Service capabilities. Treat the lifecycle of a program or function as an impetus—use decision points to examine potential benefits of moving to as-a-Service. Address automation—use Robotic Process Automation as-a-Service to quickly increase quality and efficiency with relatively low investment. HOW TO GET STARTED? ORGANIZATIONS THAT WANT TO START, OR SPEED UP, THEIR JOURNEYS TO AS-A-SERVICE HAVE SEVERAL OPTIONS
  7. 7. DON’T SIT ON THE SIDELINES AND MISS THE PROMISE OF AS-A-SERVICE THAT´S THE PROMISE OF AS-A-SERVICE. IT’S HERE AND NOW. Become more agile and responsive to market demands, adopting a variable cost base and supporting new strategic directions. Move away from mere tactical decisions. Leverage models where costs are tied to business outcomes or consumption of services. Improve business process and infrastructure services, making them flexible and reliable.
  8. 8. #ASASERVICE WWW.ACCENTURE.COM/PROMISEOFASASERVICE Copyright © 2017 Accenture. All rights reserved. Accenture, its logo, and High performance. Delivered. are trademarks of Accenture. This document makes descriptive reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks.

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