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Accenture's 2017 Technology Vision for Insurance

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Accenture's 2017 Technology Vision for Insurance

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The biggest innovations in insurance over the next three years will not be in the technology tools themselves, but in how we design them with customers, agents, employees and other human partners in mind.

The digital revolution today is an age of human empowerment: Rapid advances have created a people-centric technology environment, where the power lies with people to shape technology as they see fit.

Accenture's Technology Vision for Insurance 2017 takes an annual look across the insurance landscape to identify emerging technology trends that hold the greatest potential to disrupt businesses, industries and people.

The biggest innovations in insurance over the next three years will not be in the technology tools themselves, but in how we design them with customers, agents, employees and other human partners in mind.

The digital revolution today is an age of human empowerment: Rapid advances have created a people-centric technology environment, where the power lies with people to shape technology as they see fit.

Accenture's Technology Vision for Insurance 2017 takes an annual look across the insurance landscape to identify emerging technology trends that hold the greatest potential to disrupt businesses, industries and people.

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Accenture's 2017 Technology Vision for Insurance

  1. 1. Technology Vision for Insurance 2017
  2. 2. 2 www.accenture.com/insurancetechvision2017 #InsTechVisionGLOBAL SURVEY DEMOGRAPHICS ARGENTINA AUSTRALIA AUSTRIA BRAZIL CHILE CHINA DENMARK FINLAND FRANCE GERMANY INDIA INDONESIA IRELAND ITALY JAPAN MALAYSIA NORWAY PORTUGAL QATAR RUSSIA SAUDI ARABIA SINGAPORE SOUTH AFRICA SPAIN SWEDEN SWITZERLAND THAILAND TURKEY UAE UNITED KINGDOM UNITED STATES LINE OF BUSINESS HEAD (NON-IT-RELATED FUNCTION HEAD (NON-IT-RELATED DIRECTOR, IT CFO CIO/CHIEF MOBILITY OFFICER CMO COO CSO CTO/DIRECTOR OF TECHNOLOGY 8% 8% 9% 8% 7% 6% 15% 26% 13% JOB TITLE $1-5.9bn $500-999m $50bn+ $20-49.9bn $10-19.9bn $6-9.9bn 6% 11% 9% 17% 34% 21% REVENUE (USD) INDUSTRY 1% 2% 2% 11% 10% 10% 2% 2% 10% 10% 10% 10% 6% 1% 2% 10% AEROSPACE &DEFENSE AUTOMOTIVE AIRLINES BANKING COMMUNICATION CONSUMERGOODS ANDSERVICES ENERGY HEALTHCARE INDUSTRIAL EQUIPMENT INSURANCE LIFESCIENCE PUBLICSERVICES RETAIL SEMICONDUCTOR TECHNOLOGY UTILITIES
  3. 3. 3 www.accenture.com/insurancetechvision2017 #InsTechVisionDEMOGRAPHICS FOR INSURANCE Respondent Location n=563 Argentina 16 Australia 30 Austria 11 Brazil 32 Chile 17 China 30 Denmark 3 Finland 1 France 30 Germany 30 India 30 Indonesia 9 Ireland 13 Italy 34 Japan 31 Headquarters n=563 Argentina 16 Australia 31 Austria 11 Brazil 30 Chile 17 China 28 Denmark 3 Finland 1 France 32 Germany 23 India 22 Indonesia 8 Ireland 12 Italy 36 Japan 36 Headquarters (Continued) n=563 Malaysia 3 Norway 3 Portugal 5 Qatar 13 Russia 11 Saudi Arabia 12 Singapore 19 South Africa 31 Spain 31 Switzerland 39 Thailand 1 Turkey 12 United Arab Emirate 12 United Kingdom 33 United States 32 Respondent Location (Continued) n=563 Malaysia 3 Norway 3 Portugal 5 Qatar 12 Russia 12 Saudi Arabia 12 Singapore 19 South Africa 33 Spain 32 Switzerland 30 Thailand 1 Turkey 12 United Arab Emirate 12 United Kingdom 30 United States 30
  4. 4. 4 www.accenture.com/insurancetechvision2017 #InsTechVisionDEMOGRAPHICS FOR INSURANCE Title n=563 CIO/Chief Mobility Officer 81 CTO/Director of Technology 101 Director, IT 141 CMO 51 CFO 52 COO 32 CSO 16 Function Head (Non IT-related) 50 Line of Business Head (Non IT-related) 39 Revenue n=563 $50 billion or more 52 $20-$49.9 billion 48 $10-$19.9 billion 115 $6-$9.9 billion 141 $1-$5.9 billion 162 $500 million-$999 million 44 $250 million-$500 million 1
  5. 5. 5 www.accenture.com/insurancetechvision2017 #InsTechVision 2017 VISION TRENDS The Accenture Technology Vision for Insurance 2017 identifies five technology trends that will empower people to achieve more in the era of the intelligent insurer.
  6. 6. 6 www.accenture.com/insurancetechvision2017 #InsTechVision People First: Primacy of People in the Digital Age Every Insurer is a Digital Insurer From Digitally Disrupted to Digital Disrupter Digital Insurance Era: Stretch Your Boundaries Technology for People: The Era of the Intelligent Insurer
  7. 7. #InsTechVision AI IS THE NEW UI TREND 1 ECOSYSTEM POWER PLAYS TREND 2 WORKFORCE MARKETPLACE TREND 3 DESIGN FOR HUMANS TREND 4 THE UNCHARTED TREND 5
  8. 8. #InsTechVision
  9. 9. Simple and smart interactions, value at each connection made… resulting in AI coming of age to become the new user interface of every digital insurance brand. EXPERIENCE ABOVE ALL 9
  10. 10. ALLSTATE BUSINESS INSURANCE EXPERT A virtual assistant with an on-screen personality that helps Allstate agents quote and issue commercial insurance products. It finds answers through a combination of contextual knowledge and intelligent content. Asking ABIe is faster than phoning the call center and is the preferred way for Allstate agents to get help. 10
  11. 11. 11 of insurance executives agree that AI will revolutionize the way they gain information from and interact with customers 79% of insurers are prioritizing ease of use and simplicity in the user interface to ensure a more human-like experience 80%
  12. 12. #InsTechVision
  13. 13. Platform companies: completely breaking the rules on to how operate and compete… insurance organizations now need more than just a platform strategy, they need a robust ecosystem approach. BEYOND PLATFORMS 13
  14. 14. 14 General Motors no longer considers itself only as an automaker, but also as a transportation-on-demand company. It invested $500 million into ride-share platform Lyft and launched the Express Drive service. Beyond ride-hailing, GM is using Lyft’s platform to join an entirely new digital transportation ecosystem—one that connects a traditional auto manufacturer with leaders in ride-sharing and autonomous vehicles.
  15. 15. 15 of insurers agree competitive advantage will not be determined by their organization alone, but by the strength of the partners and ecosystems they choose 76% of insurers say adopting a platform- based business model and engaging in ecosystems with digital partners is critical to their success 94%
  16. 16. #InsTechVision
  17. 17. On-demand labor platforms + surging online management solutions = talent marketplaces delivering the digital skills insurers need to grow. INVENT YOUR FUTURE 17
  18. 18. 18 of insurers indicate they plan to increase their organization’s use of independent freelance workers over the next year 62% of insurance executives say their organizations are under competitive pressure to extend innovation into their workforce and corporate structure 79%
  19. 19. 19 WeGoLook is an ‘Uber of inspections’ that can dispatch 30,000 ‘lookers’ to collect real-time data, photos or video on behalf of insurers for automotive and property inspections or insurance claims. WeGoLook
  20. 20. #InsTechVision
  21. 21. Technology design decisions are being made by humans, for humans… technology is adapting to how we behave, to learn how to enhance our lives and minimize our risks. INSPIRE NEW BEHAVIORS 23
  22. 22. 22 This fragile-care offering uses a smart box in the home to learn your daily rhythm from motion detectors and other sensors. It can send automatic alerts or help when there is a deviation from your usual routine. It identifies warning signs of fragility—not using the kitchen enough might warn of under-nourishment and not going out enough may signal social isolation. Europ Assistance’s Connect et Moi
  23. 23. say that organizations will transform from provider to partner by understanding customers’ objectives and designing tools to meet those objectives 79% of insurers agree that organizations that tap into what motivates human behavior, and design the customer experience accordingly, will be the next industry leaders 80% 23
  24. 24. #InsTechVision
  25. 25. To succeed in today’s ecosystem-driven digital economy, insurers must seize opportunities to transfer and cover risks from new technologies, even entirely new industries INVENT NEW INDUSTRIES SET NEW STANDARDS 27
  26. 26. of insurers believe the regulatory environment for their industry or business is outdated61% of insurers agree that their organization is entering new digital industries that have yet to be defined 73% 26
  27. 27. Aegon, Allianz, Munich Re, Swiss Re and Zurich are cooperating on a blockchain proof-of-concept for inter-group retrocessions. Their BI3 consortium explores whether blockchain technology can be used to develop standards and processes for industry-wide usage and to catalyze efficiency gains in the insurance industry. BI3 consortium and BLOCKCHAIN 27 of insurers are planning to use BLOCKCHAIN in the next two years. 33%
  28. 28. TECHNOLOGY FOR PEOPLE The Era of the Intelligent Insurer AI IS THE NEW UI TREND 1 ECO SYSTEM POWER PLAYS TREND 2 WORK FORCE MARKET PLACE TREND 3 DESIGN FOR HUMANS TREND 4 THE UN CHARTED TREND 5 #InsTechVision
  29. 29. #InsTechVision www.accenture.com/insurancetechvision2017

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