1. ABHISHEK REJI JACOB
Mob OMAN: +968-91954022, +968-94963479
Mob IND: +91-9495609385
Email: chinturj@gmail.com
LinkedIn: www.linkedin.com/in/abhishekrejijacob
OBJECTIVE
To work in a challenging environment that would utilize my analytical, communicative &
managerial skills along with my technical abilities to their best potential to achieve the overall
management goals within the set parameters of the organization.
PROFILE AT A GLANCE
• Five years’ experience in sales, service delivery, product and process training, business analysis,
technical support, quantitative and qualitative reporting, testing, client account management,
performance evaluation, project co-ordination, risk management, resource planning, revenue
projection, market research and client handling.
• Ability to manage complex processes; innovative and practical to create opportunities from
problems, focusing on continuous growth and profitability.
• Skilled in optimizing team dynamics, uniting diverse agendas to a common goal, and harnessing
strategic and operational drivers to deliver results.
• Accurate, precise and highly ethical in all work-related assignments – able to immediately
contribute to corporate financial goals and objectives.
• Excellence in presentation and ability to effectively communicate with all the stake holders
including customers, managers and members of the team.
• Personal qualities include: rigorousness, leadership, positive thinking, good problem solving,
quick learning, team player, accountability and flexibility.
PROFESSIONAL EXPERIENCE
Ababeel Security Systems LLC, Muscat, Oman
Sales Engineer Jul, 2016 – Present
Highlights:
• Handle the sales and promotion of various standard and tailor-made products and services
offered by the company.

2. • Establish an IT Infrastructure Division of the company in Oman and source Software and
Hardware projects.
• Review the deliveries and implementations done and collect customer feedback for
improvement.
• Identify opportunities for incremental business from new and existing clients’ in-line with
company capabilities.
• Handle vendor discussions, on-site project support services to ensure seamless completion of
the projects.
PREVIOUS EXPERIENCES
Infomatic IT Solutions, Kuwait
Service Delivery Manager Jan, 2015 – Jun, 2016
Highlights:
• Handle Electronics and IT Project development and implementations in Kuwait to ensure timely
delivery with good quality to meet up to the client’s expectation.
• Set standards of service and exceed customer expectations in the support offered to achieve
customer delight.
• Review the deliveries and implementations done and collect customer feedback for
improvement.
• Handle vendor discussions, on-site project support services to ensure seamless completion of
the projects.
• Involve in Pre-Sales Activities and Support Marketing team for product/project presentations
and client discussions.
UMEDEX Inc., Mumbai, India
Training and Support Manager June, 2014 - Dec, 2014
Highlights:
• Develop the team and offer product and process training to cater the needs of the customers.
• Set standards of service and exceed customer expectations in the support offered to achieve
customer delight.
• Test the medical based websites and mobile applications used to connect with medical
equipment to identify the bugs and opportunities for improvement.
• Review customer feedback on products and service offered; provide suggestions to the
development team to improve the user friendliness and quality of the products.
• Prepare user manual and technical documents to aid the support activities for the products and
services.
• Identify and implement best practices to ensure best solutions to the customers.

3. SOD Technologies Pvt. Ltd., Cochin, India
Business Analyst May, 2012 - May, 2014
Highlights:
• Day-to-day management of projects on the key accounts, ensuring the scope, methodology,
timelines, profit and quality are strictly adhered to.
• Account Management comprising of Project Initiation, Effort Estimation, Cost Estimation,
Resource Planning, Project Breakdown Schedule, Risk Management, Work Allocation, Project
Tracking and Control activities to ensure quality delivery.
• Assist Service Delivery Manager to plan, implement and revise standards of operation; training,
auditing and providing feedback to ensure the implementation.
• Ensure client satisfaction by following appropriate steps in the way of addressing related
concerns and issues in the landscape of solutions/projects/products.
• Prepare and maintain appropriate records and documents of the projects and account; Track,
Monitor and Report data related to individual projects, account revenue, sales pipeline etc. to
the clients and reporting person as required.
Sutherland Global Services, Cochin, India
Technical Support Executive - McAfee October, 2009 - June, 2010
Highlights:
• Handle inbound calls from customers across US and Canada in solving the technical issues
related to virus infection in the computers.
• Resolving customer queries provide technical solution and perform manual virus removal with
a remote access to the systems.
• Ensure customer satisfaction and prompt solution in the estimated duration of the call.
• Accuracy in solution and documentation to ensure proper usability of the records and case
history in the future.
PROFESSIONAL AND PERSONAL MILESTONES
Trainings/Certifications:
• Undergone training on SAP R/3 ERP with Hands-on-Training in CCS Technologies.
• Secured 79% in BEC Examination with a B Grade in December, 2010.
• Passed Ankit Fadia Certified Ethical Hacker Version 3.0' with a score of 77% in January
2009.
• Completed the course ‘Certificate in Developing Enterprise Applications using .Net
Framework’ with a performance level “GOOD” certified by The Academic Council of NIIT in
December, 2008.

4. Projects and Organization Study:
• MBA project was completed in the topic ‘A study on the effectiveness of Customer
Interaction Tracking System in SOD Technologies Pvt. Ltd.’ in July, 2012
• A research on `Spirituality and Management' in ESAF, Trissur in May 2011.
• Organization Study in ESAF Microfinance and Investments (P) Ltd, Trissur in May 2011.
• Embedded System project for BE in the topic `RF Based Station Name Intimation in Train
Compartment' in the March, 2009.
Milestones:
• Co-authored a Book published in 2012 titled ‘Chemistry of Love’ along with renowned
Psychologist, Mr. Reji Jacob which is a psychological approach towards infatuation and
limerence and it explains love as a chemical reaction.
Key Skills:
• Managerial, Technical and Analytic Skills
• Team Building and Communicative Skills
• Training and Support Skills
• Logical and Problem Solving Skills
EDUCATION
• MBA specialized in Information Technology and Human Resource (IT & HR) in 2012
• BE, Electronics and Communication Engineering in 2009
• Higher Secondary, CBSE in 2005
• High School, CBSE in 2003
PERSONAL PARTICULARS
• Date of Birth: 18 September, 1987
• Languages Known: English, Malayalam and Tamil (Speak)
• Permanent Address: Anugraha, Chungathara P.O, Malappuram, Kerala, India
• Nationality: Indian
• Mother Tongue: Malayalam
• Special Interests: Photography, Blogging