1. Abhishek Gupta’s Resume Page 1
ABHISHEK GUPTA
Mobile: +91 9830121791 || E-Mail: abhishekgupta360@gmail.com
BRANCH BANKING PROFESSIONAL
Aiming to obtain career enriching assignment with a leading organization that gives scope to update the knowledge
and skills in accordance with the latest industry trends while creating tangible value for the organization
- Team Player; Excellent Analytical, Communication Skills; Quick Learner; Detail Oriented
- Productive relationship building & interpersonal skills; possess a flexible & detail oriented attitude
Professional Overview
 Performance driven professional with over 2 years of post MBA experience with HDFC Bank in managing the facets
of Branch Operations spanning Business Development, Sales & Marketing, Cost Management & Productivity and
Client Relationship Management
 Completed MBA with Finance (Major) from Indian Institute of Social Welfare and Business Management (University of
Calcutta)
 Ensuring stability of income from existing set of clients and explore avenues for new income generation from
existing as well as new clients
 Exposure in identifying & adopting emerging trends with capability of addressing industry requirements to achieve
organizational objectives
 Competent in implementing effective solutions to the customer needs, with an aim to improve customer
contentment and consequently customer loyalty, repeat and referral business
 Experienced in handling banking operations, management of service d esks, implementation of business continuity
plans, operational procedures and policies and introducing cost reduction measures
 Capable of liaising with external customers, audit, IT, retail operations, clearing, currency chest, ATM vendors, and
RBI officials
 Adept at handling day to day branch activities in co-ordination with internal / external departments for smooth
business operations
Professional Certifications
 NCFM Derivatives Market (Dealers) Module
 NISM Depository Operations Certification Examination
Employment History
Deputy Manager - Branch Banking  HDFC Bank, Kolkata Jun2013 – Present
Career Graph: Joined the organization as Executive Trainee and got promoted to the position of Deputy Manager -
Branch Banking on successful completion of the training
KEY RESULT AREAS:
Client Relationship Management:
 Ensure stability of income from existing set of clients and explore avenues for new income generation from
existing as well as new clients
 Ensuring a high-quality customer experience while adhering to the SLA and work processes
 Add value to the client and stay ahead of the competition by structuring and implementing innovative deals

2. Abhishek Gupta’s Resume Page 2
 Manage the relationship with the customers by growing the book size
 Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring
customer satisfaction by achieving delivery & service quality norms with minimum TAT
 Maximizing & retaining customer satisfaction level by on time delivery, monitoring customer complaints, providing
efficient services; handling customer grievances; and resolving their issues for customer retention
Business Development:
 Facilitating in conceptualizing and implementing competent strategies with a view to penetrate new accounts and
expand existing ones for a wide range of financial products / services
 Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning
sales & marketing strategies
 Generating business from the existing accounts and achieving profitability and sales growth; participating as well
as organizing marketing campaigns for CASA, third party products and all kinds of deposit related works
Branch / Banking Operations:
 Handling front-end operations for savings, current, term & fixed deposits, involved in cash management for branch
as well as extending priority-banking services
 Reviewing all critical reports, monitoring cash levels & fraud control, etc.; facilitating in setting up and heading
complete branch operations with key focus on bottom line profitability while utilizing available resources
 Handling customer centric banking operations & ensuring customer satisfaction by achieving delivery & service
quality norms and ensuring the timely preparation of statutory audit reports and MIS reports
Career Commencement: Koderma Chemicals Pvt. Ltd. as Business Executive (May 10 – Nov10)
Academic & Credentials
MBA  Indian Institute of Social Welfare and Business Management (University of Calcutta) 2013
(Major – Finance/Minor: Marketing)
B.Com. Heramba Chandra College (University of Calcutta) 2010
Class XII Grace Ling Liang English School (CISCE) 2007
Class X Grace Ling Liang English School (CISCE) 2005
Computer Skills: Well versed with Operating Systems (Windows (XP/7/Vista), Linux, Mackintosh OS), MS Office (Word,
Excel & PowerPoint) and Internet Applications
Summer Internship Project
The Calcutta Stock Exchange Ltd., Kolkata May 2012 – July 2012
Project Title: Operation, Scope & Profitability of Futures & Options Market Trading Segment of The Calcutta Stock
Exchange Ltd.
Description: Project aimed at conducting fundamental and financial analysis of Futures & Options Trading Segment in
different stock exchanges in India with respect to The Calcutta Stock Exchange Ltd.

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Activities & Participations
Position of Responsibility  Facilitated as School Captain in Class XI &XII
Achievements
 Secured first position in Managerial2013, Numerarius- The Finance Game
 First rank in MAARG 2013, Product Resurrection Competition
 Merit of attaining:
o Second position in Intra College Business Standard Quiz in 2013
o Second position in Inferno Fest (Event- AD Galen) of Army Institute of
Management, Kolkata
o Second in Inter College debate competition of Birla Tyres
 Secured third position in:
o Vivekananda Voices in Managerial 2012 conducted by IISWBM, MBA (DAY)
o Finance event conducted by IISWBM, MHRM Department
Personal Dossier
Date of Birth: 17th November 1988 | Languages Known: English, Hindi and Bengali
Address: 19B, Atal Sur Road, Kolkata – 700015, West Bengal
~ References and other documents shall be furnished upon request ~